Request Features

JumpCloud values your feedback. You can submit and track ideas for new or enhanced features directly through the Feature Requests Portal. This space allows you to share suggestions with our Product Management team and monitor the progress of your requests.

Requesting Features from the Support Menu

1. Log in to the JumpCloud Admin Portal.

2. Click the support icon on the top right.
   
3. Click Submit An Idea. This opens JumpCloud’s Feature Request Portal in a new tab.
   
   You'll see a list of all your org's cases on the main page.
4. Click Submit Request, and fill and submit the request form.
   

Filling Out the Feature Request Form

Provide as much detail as possible to help our team understand your request.

1. Account: Select the relevant organization for this request.
2. Category: Select the category that most closely relates to your idea.
   
3. Provide a short description of your suggestion: Enter a brief, descriptive summary of your idea.
4. What problem are you trying to solve?: Describe the current challenge you are experiencing and how it impacts your work.

5. Priority level: Select the business impact of this feature.
   
6. Click Next to continue. You will see a confirmation message with the Request Number. 
7. Click Finish.

Tracking Your Requests

Each request is assigned a unique Request Number for tracking purposes. You can monitor your submissions within the Feature Requests Portal:

• Open Requests: View ideas currently being reviewed or active on the roadmap.
• Completed Requests: View features that have been implemented and released.

Searching and Filtering Requests

Use the search bar and status filters to quickly find specific requests within the Feature Requests Portal:

• Search: Enter a subject or a specific Request Number into the search bar to locate a particular entry.
• Filter by Status: Use the Request Status dropdown menu to filter your view by specific stages, such as New, Future Consideration, Prioritized, In Review, or Under Consideration.
• Reset: Click Reset to clear all active filters and return to the full list of requests.

Editing a Feature Request

You can edit certain fields after submission. To add more information to an existing request,

1. From the Feature Requests Portal, click the Request Number of the entry you wish to update.
2. Click Edit at the bottom of the page.
   
3. You can update the following fields to provide more context for the Product team:
   • System ID of Impacted Device
   • Steps to Reproduce the Issue
   • OS
4. Click Save to apply your changes.

What to Expect After Requesting a Feature

When you request a feature, it goes directly to our Product Management team for review. While we cannot respond to every submission, we look at all requested features to help define our future product roadmap. A member of our team might contact you via email if they have initial questions.
If you need an immediate response or help with a technical issue, please contact JumpCloud Support.