Some problems on your site can be caused by a conflict between Jetpack and other plugins or a theme. Get to the root of the problem by running a conflict test.
A conflict test involves testing with a default WordPress theme (for example, Twenty Twenty Five) and only Jetpack plugins installed. This allows you to isolate issues so that you can understand their cause.
Important: Before deactivating any plugins or changing your theme, we recommend backing up your site first. If you don’t already have a way to back up your site, you can try Jetpack VaultPress Backup.
To identify which plugin or theme is causing the issue, use the manual steps below. We recommend doing this during low-traffic hours or in a staging environment, as these steps require temporarily deactivating plugins on your live site.
Identify a plugin conflict
- Go to Plugins → Installed Plugins in WP Admin.
- Deactivate all plugins except Jetpack.
- Check whether the issue is resolved.
- If resolved, reactivate your plugins one at a time, checking after each, until the issue returns. The last plugin you activated is causing the conflict.
- Contact the plugin’s developer to see if they can fix the conflict or leave the conflicting plugin disable..
If after Step 2, the issue persists with just Jetpack activated, then try to deactivate and reactivate the Jetpack features on the Modules page to narrow down the issue. If that doesn’t help, then proceed to the steps below to see if your theme is responsible.
Identify a theme conflict
- Go to Appearance → Themes in WP Admin.
- Activate a default WordPress theme (such as Twenty Twenty Five).
- Check whether the issue is resolved.
- If resolved, your active theme is causing the conflict. Contact the theme developer for assistance or choose a different theme.
Need more help?
If you’ve followed these steps and determined that Jetpack is causing a problem on your site, please contact us for further support.
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