Hello and thank you for your purchase - I am sorry to hear you had trouble initially with the download. Any refunds are handled by itch.io and I believe the process for requesting one can be found here:
Thank you for the Reply and the link, i will try it!
By the way, for what i play so far, i really like the game, and very exited to see how the story will go. So far i am curious about the duke of Leopold.