Trusty Whistleblowing Solution

FAQ

Why do we need a whistleblowing channel?

If your company has more than 50 employees, you are required to implement internal channels for reporting breaches to comply with the EU Whistleblower Protection Directive. It also just makes sense.
It is important to protect whistleblowers and companies. Promoting a speak-up culture and dealing with problems internally will substantially decrease costs of any reported breaches and reduce negative publicity

How does signing up to Trusty help?

Dopo l’iscrizione a Trusty, il tuo canale per le segnalazioni interne sarà disponibile in pochi minuti – molto più semplice e veloce che configurare un account email o una linea telefonica dedicati.

So, what exactly do we get with Trusty?

Trusty is web-based and consists of the front-end and the case management tool. The front-end is intended for reporting persons and leads them through the simple reporting process.
It also includes access to a reporting person’s individual inbox, which may be used for further secure communication between the company and the reporting person, if he or she would like to remain anonymous. The case management tool is intended for the persons who process the submitted reports.
Functionalities like documenting, sorting, writing memos, attaching files, setting reminders, communicating with a reporting person are all included. It is intuitive and very simple to use.

Where is Trusty installed and how secure is it?

Trusty è installato su un server virtuale situato in Germania, in un data center ad alta sicurezza, certificato secondo lo standard ISO 27001 e messo a disposizione da Hetzner Online GmbH.

Utilizziamo tecniche di criptazione avanzata, un firewall aggiornato allo stato dell’arte e sottoponiamo regolarmente l’applicazione a test di penetrazione contro i rischi per la sicurezza informatica.

What languages are available?

The solution supports the following languages: Dansk, Deutsch, Eesti, English, Español, Français, Gaeilge, Hrvatski, Italiano, Latviešu, Lietuvių, Magyar, Nederlands, Norsk, Polski, Português, Română, Slovenčina, Slovenščina, Suomi, Svenska, Čeština, Ελληνικά, Български, Русский.

What happens after I sign up?

Once you sign up you will receive the unique URL of your Trusty account (e.g. the URL for the Best Company Limited would be https://bestcompany.trusty.report) together with the link to set your password. These details will be shown directly in the WordPress and will also be sent to your email address.
On the provided web address, you will find the front-end webpages. There you will also be able to log into the case management part of the solution.

Can I try Trusty before subscribing?

Yes. The WordPress plugin includes a 14-day trial period, allowing you to test the full functionality of the Trusty whistleblowing solution before committing to a subscription. This gives you the opportunity to explore all features, set up your reporting channel, and evaluate how Trusty fits your organization’s needs.

Why is Trusty better than just opening a dedicated email address or a phone line?

Other types of reporting channels are always an option. However, also for reports received through such channels, you will need to document them, provide confirmations and feedbacks to whistleblowers in due time, ensure confidentiality and prevent access to any non-authorised staff members.
You can spend your time setting up all these procedures and manually perform numerous tasks – or let Trusty do that for you.