Papers by Wahid B Hamad
The E-marketing is spreading extensively, since the majority of business as they are trying to in... more The E-marketing is spreading extensively, since the majority of business as they are trying to inter the global market through this technology. Apart from entering the global market, this technology comes with various advantages. It is from this understanding; this study intended to understand how Emarketing can enhance the strategic marketing in small and Medium Manufacturing Enterprises (SMMEs) in Dar es Salaam. The study used causal comparative research strategy, to explain how the use of information technology affected the SMME marketing strategies. While, the simple random techniques was applied to collect data in order to meet the research question. The Study found that, the SMMEs are slowly adopting E-marketing operations. This is due to weaknesses caused by inadequate knowledge related to benefits that comes with the E-marketing technology. Others are inadequate resources to meet initial cost to embrace the technology as well as the culture to fear risks and changes. In turn there is a gap existing between the business and customers' satisfaction, since SMMEs incur huge costs on communication to meet the customers' products test and order fulfillment. Therefore, the study recommended adoption of Emarketing to meet the strategic challenges related to marketing. The application of E-marketing in SMMEs can also create leverage drawn from interaction between business and customers. On the other hand, the SMMEs needs to invest strategically on infrastructure and human resource development (skills)
The paper is based on an in-depth literature review of government documents, presidential state o... more The paper is based on an in-depth literature review of government documents, presidential state of the nation addresses, global and nation reports on e-government, and reports on service delivery concerns in Tanzania. In promoting the use of E-Government, policies, flagship programs aimed poverty alleviation, ICT infrastructures and regulatory frameworks in effectively leveraged to enhance service delivery to its citizens that consolidate the position of ICTs in the country. Some of these flagship programs have been ongoing for longer, some have only partially succeeded and some have fully succeeded. Moreover, the paper shows that there are several recognitions that MDAs have made to benefit from the emergence of e-government in Tanzania. Furthermore, the paper reveals that service delivery remains a priority for the Tanzania government and a connect exists between the e-government vision and the poverty alleviation programs aimed at enhancing the standard of living of the people.
Managing knowledge nowadays has become an important ingredient in enhancing and promoting the eff... more Managing knowledge nowadays has become an important ingredient in enhancing and promoting the efficient role of knowledge within organizations. The KM aim of facilitating the organizational processes, improves operation, decision making, short customer response time and many other benefits to the system. Many organizations capture, create, transfer and reuse of knowledge deep down and outside the formations for the intent of achieving goals and clear competitive advantages. Thepurpose of this paper is to review the role of ICT in KM. Specifically, the report means to focus on the roles that ICT plays in knowledge management operations. The methods used to undertake this paper are collecting information from published journals, group discussion paper, and books from the range of the year 2000 to 2017.The results manifest that the ICT has proven to be a most important tool to enhance and advance the knowledge management and its processes within the arrangements. As well, all the same,...
Education and Information Technologies
The study evaluates the students’ behavior intention toward the use of a student information mana... more The study evaluates the students’ behavior intention toward the use of a student information management system (SIMS) at the Institute of Social Work located, in Dar es Salaam, Tanzania. The study offers a significant contribution to the body of literature using the Technology Acceptance Model (TAM). The study extends the original TAM with the SIMS usage experience as an external variable. An online questionnaire was employed for data collection and a quantitative method was used for data analysis. Questionnaires were prepared and distributed using the KoBo Toolbox. The participants of this study were third-year students from all academic departments at the institute of social work. At the end of the data collection period, 112 questionnaires were collected. Only 100 (89%) questionnaires yielded valid responses thus considered for analysis and 12 (11%) questionnaires did not yield valid responses, excluded from the analysis. The findings of this study revealed that the original TAM construct positively affects the behavior intention to use SIMS. Similarly, the study recognized that the SIMS usage experience positively influenced the perceived ease of use, perceived usefulness, and intention to use SIMS. The finding of this study offered a better understanding of evaluating and predicting the student’s behavioral intention toward SIMS usage at the institute. Furthermore, the study suggested that the Institute must ensure and improve support for students on the use of SIMS services without increased complications in the SIMS. Finally, the study explicated recommendations for theory and practice.
Journal of Educational Technology & Online Learning, 2023
The study evaluated students’ experience of learning with virtual classrooms facilitated by Googl... more The study evaluated students’ experience of learning with virtual classrooms facilitated by Google Classroom at the Institute of social work,
Dar es Salaam, Tanzania. The study employed the Activity Theory (AT) as a theoretical framework using the first triangle of the activity system, which includes three components - Subject-Tool-Object (STO).
This study adopted an anonymous online survey for data collection and the quantitative method was used to analyze data. Additionally, the survey
questionnaires were prepared and distributed using the KoBo Toolbox. The sample size of 79 (96%) questionnaires was considered from a subgroup of institute students, which includes a Bachelor’s degree in Labor Relations and Public Management (BLRPM), an Ordinary Diploma in Labor Relations and Public Management (ODLRPM), and a Basic Technician Certificate in Labor Relations and Public Management (BTCLRPM) from the labor studies departments.
The findings revealed that the student’s opinions specified that overall students were more interested in learning activities using the Google
Classroom platform as a learning tool and they managed to achieve learning goals in the ICT module. Alternatively, the findings from ANOVA comparing the differences between the groups of students concerning the use of Google Classroom as a learning tool revealed that the
ODLRPM and BTCLRM students demonstrated higher online/blended learning experiences of using Google Classroom for the ICT module
compared to BLRPM students. In conclusion, the study calls for institute policymakers to plan and offers the use of web 2.0 tools such as Google
Classroom to facilitate online/blended teaching and learning at the institute.
Education and Information Technologies, 2022
The study evaluates the students’ behavior intention toward the use of a student information mana... more The study evaluates the students’ behavior intention toward the use of a student information management system (SIMS) at the Institute of Social Work located, in Dar es Salaam, Tanzania. The study offers a significant contribution to the body of literature using the Technology Acceptance Model (TAM). The study extends the original TAM with the SIMS usage experience as an external variable. An online questionnaire was employed for data collection and a quantitative method was used for data analysis. Questionnaires were prepared and distributed using the KoBo Toolbox. The participants of this study were third-year students from all academic departments at the institute of social work. At the end of the data collection period, 112 questionnaires were collected. Only 100 (89%) questionnaires yielded valid responses thus considered for analysis and 12 (11%) questionnaires did not yield valid responses, excluded from the analysis. The findings of this study revealed that the original TAM construct positively affects the behavior intention to use SIMS. Similarly, the study recognized that the SIMS usage experience positively influenced the perceived ease of use, perceived usefulness, and intention to use SIMS. The finding of this study offered a better understanding of evaluating and predicting the student’s behavioral intention toward SIMS usage at the institute. Furthermore, the study suggested that the Institute must ensure and improve support for students on the use of SIMS services without increased complications in the SIMS. Finally, the study explicated recommendations for theory and practice.
Preprint, Nov 2, 2022
The study evaluates students’ experience of learning with virtual classrooms facilitated by Googl... more The study evaluates students’ experience of learning with virtual classrooms facilitated by Google Classroom at the institute of social work, Dar es Salaam, Tanzania. The study employed the Activity Theory (AT) as a theoretical framework using the first triangle of the activity system, which includes three components Subject-Tool-Object (S-T-O).
An anonymous online survey was adopted for data collection and the quantitative method was used to analyze data in this study. Additionally, the survey questionnaires were prepared and distributed using the KoBo Toolbox. The sample size considered a subgroup of the institute students, which includes the BTCLRPM, ODLRPM & BLRPM from the labor studies departments. At the end of the data collection period, 82 questionnaires were collected. Only 79 (96%) questionnaires yielded valid responses and were considered for analysis and 3 (4%) questionnaires were excluded as they are not yielded valid responses.
The finding reveals that the student’s opinion specifies that overall students were more interested in learning activities using the Google Classroom platform as a learning tool and they could achieve learning goals in the ICT module. Alternatively, the findings from ANOVA comparing the differences between the groups of students concerning the use of Google classroom as a learning tool reveal that the ODLRPM and BTCLRM students demonstrated higher online/blended learning experiences using Google Classroom for the ICT module compare to BLRPM students. Finally, the study calls for institute policymakers to plan and initiate the policy for the usage of Google Classroom in the facilitation of blended teaching and learning.
International Journal of Academic Research in Accounting, Finance and Management Sciences, 2012
There is widespread acceptance that IT is a central component of business operations and extensiv... more There is widespread acceptance that IT is a central component of business operations and extensively used in marketing. Therefore, the major objective of the research was to assessing the impact that Information Technology (IT) has in influencing Dar es Salaam Small and Medium Manufacturing Enterprises (SMMEs) on marketing strategies so as to improve the marketing operations. Study findings revealed that, generally information technology has impacted positively on the SMMEs on performing their marketing related activities of the firms in solving some of the firms problems which in one way or another hinder the smooth operation of the daily operation (marketing activities) in relation to IT such as lack of appropriate knowledge and skills, limited access to relevant information on technology, dependency on poor and obsolete technology, SMEs capacity to innovate is limited to knowledge and available facilities and limited access to finance. This was initiated by the fact that despite ...
Journal of Educational Technology and Online Learning, 2022
The study aims to understand the foremost challenges in the transition to online teaching and lea... more The study aims to understand the foremost challenges in the transition to online teaching and learning during the COVID-19 pandemic. The study adopts the PRISMA approach to screening the selection of journal articles and review papers according to the research aims and the inclusion criteria. The journal articles and review papers were extracted and stored in Microsoft Excel and Google Scholar, Academic. Microsoft, Semantic Scholar, Elsevier, and Emerald Insight databases searched relevant documents using formulated keywords. A statistical technique was applied using the M.S. Excel analysis tool (PivotTable and an independent t-Test) to analyze data and determine the differences between teachers and students. The review revealed the evidence that the majority of the studies were primarily focused on the individual developing countries and results from other developing countries were not considered. In addition, the foremost challenges in the transition to online teaching and learning during the covid-19 pandemic were inadequate skills and training, inadequate Internet/Infrastructure, lack of supporting resources and lack of online student engagement and feedback. Finally, the independent t-test reveals there is no statistically significant difference in challenges in the transition to online teaching and learning during the covid-19 pandemic. Both teachers and students encounter similar challenges. The systematic review raised concerns that higher learning needs to effectively implement long term strategies and support teachers and students in getting into online teaching and learning. Review Article
Global Scientific Journal, 2020
The paper reviewed the social work and the digital age, specifically focusing on the benefits and... more The paper reviewed the social work and the digital age, specifically focusing on the benefits and constraints of incorporating Information Communication and Technology (ICT) into social work practice. The comprehensive literature searches are made from extensive collections from international journals, conference reports, organizations' websites, reports, and related documents which were then classified. A total number of 32 (78%) articles were incorporated for review. The review shows that the innovative technologies positively stimulate the innovative social work practice (E-Social Work) and credit an application of ICT to enrich social workers and practitioners with practical skills to carry out their work more effectively using several ICTs tools and online services like video and telephone therapy, e-counseling, e-therapy, email, and social networking sites. On the other hand, the review reveals that unsatisfactory ICT competencies and literacy among Tanzania's social workers and practitioners occasioned by limited training and readiness to embrace the new technology applications; some degree of evidence associated with the practices use of ICT and tools appeared to be a key resistance stagnant the integration of ICTs into practice. Further, the researcher suggests that social workers and practitioners' e-readiness accept new processes, procedures, structures, policies, and standards that leverage the capability of familiarizing themselves with technological transformation and new standards for the use of technology. Furthermore, as regards the future research area more empirical evidence as well as e-readiness awareness and capacity building is required.
Global Scientific Journal, 2019
The paper is a literature review in nature with the aim of reviewing the current status of adopti... more The paper is a literature review in nature with the aim of reviewing the current status of adoption and use of the eHealth and challenges of the eHealth system in Tanzania. A broad literature search was conducted to offers a narrative overview of an e-health system from wide ranges from international journals, conference reports, organizations" websites, and reports. The inclusion and exclusion process results in a total number of 67 articles (60%) were included for review. The review shows that there are countless initiatives and development has been taken in the adoption and use of e-health system as the way to improve the health sector across the country. This has demonstrated by a number of eHealth systems in the country such as health information systems, teleconsultations, e-learning platform, teleconferencing, m-health platform, electronic health record, and telehealth system. However, the review reveals that still there are a number of challenges facing the health sector including lack infrastructural, inadequate of ICT related knowledge and skills, governance structure, compliance with eHealth standards and systems interoperability. Further, the researcher suggests that there need to boot the process of development of national electronic health record system which leads to an integrated system of patient management nationwide , the formulation of E-legislation which permit the intercountry exchange of patients, data and inter-jurisdictional practice of medicine. Furthermore, the research proposes the e-Health readiness, awareness and assessment of the implemented system as a future research area.
Global Scientific Journals, 2019
The paper is a literature review in nature with the aim of reviewing the current status of adopti... more The paper is a literature review in nature with the aim of reviewing the current status of adoption and use of the eHealth and challenges of the eHealth system in Tanzania. A broad literature search was conducted to offers a narrative overview of an e-health system from wide ranges from international journals, conference reports, organizations" websites, and reports. The inclusion and exclusion process results in a total number of 67 articles (60%) were included for review. The review shows that there are countless initiatives and development has been taken in the adoption and use of e-health system as the way to improve the health sector across the country. This has demonstrated by a number of eHealth systems in the country such as health information systems, teleconsultations, e-learning platform, teleconferencing, m-health platform, electronic health record, and telehealth system. However, the review reveals that still there are a number of challenges facing the health sector including lack infrastructural, inadequate of ICT related knowledge and skills, governance structure, compliance with eHealth standards and systems interoperability. Further, the researcher suggests that there need to boot the process of development of national electronic health record system which leads to an integrated system of patient management nationwide , the formulation of E-legislation which permit the intercountry exchange of patients, data and inter-jurisdictional practice of medicine. Furthermore, the research proposes the e-Health readiness, awareness and assessment of the implemented system as a future research area.
International Journal of Advanced Engineering and Management Research, 2017
The aim of the study is the evaluation of Information and Communication Technology (ICT) adoption... more The aim of the study is the evaluation of Information and Communication Technology (ICT) adoption in Tanzania Small and Medium-sized Enterprises (SMEs). The paper also seeks to highlight the status, usage, benefits as well as the challenges influenced by the adoption ICT applications to support businesses. The study used a case study as a research design. The questionnaire was administered to 136 respondents selected from Dar es Salaam region for the study. Factor analysis (Descriptive statistics)employed to derive analysis of data using a Statistical Package for Social Scientists (SPSS). The findings revealed that, ICT adoption and use has provided evidence that SMEs has successfully beneficial and improving the firms' operations by adding value to products and services, cutting costs and improving efficiency, providing better customer service and increase a SMEs competitive advantage. The study also shows that SMEs use computers for business transactions, accounting and marketing operations. Also SMEs use of the Internet (email) for communications, product and market and use of the website technology to offer information to customers. On other hand, lack of management support and perception of and attitude on ICT, support and commitment and ICT knowledge are the key basics challenges impeding ICT adoption and use in some of the SMEs.
International Journal of Engineering Science and Computing, 2018
he paper is based on an in-depth literature review of government documents, presidential state of... more he paper is based on an in-depth literature review of government documents, presidential state of the nation addresses, global and
nation reports on e-government, and reports on service delivery concerns in Tanzania. In promoting the use of E-Government,
policies, flagship programs aimed poverty alleviation, ICT infrastructures and regulatory frameworks in effectively leveraged to
enhance service delivery to its citizens that consolidate the position of ICTs in the country. Some of these flagship programs have
been ongoing for longer, some have only partially succeeded and some have fully succeeded. Moreover, the paper shows that there
are several recognitions that MDAs have made to benefit from the emergence of e-government in Tanzania. Furthermore, the paper
reveals that service delivery remains a priority for the Tanzania government and a connect exists between the e-government vision
and the poverty alleviation programs aimed at enhancing the standard of living of the people.
International Journal of Engineering Science and Computing, 2018
Managing knowledge nowadays has become an important ingredient in enhancing and promoting the eff... more Managing knowledge nowadays has become an important ingredient in enhancing and promoting the efficient role of knowledge
within organizations. The KM aim of facilitating the organizational processes, improves operation, decision making, short customer
response time and many other benefits to the system. Many organizations capture, create, transfer and reuse of knowledge deep down
and outside the formations for the intent of achieving goals and clear competitive advantages. Thepurpose of this paper is to review
the role of ICT in KM. Specifically, the report means to focus on the roles that ICT plays in knowledge management operations. The
methods used to undertake this paper are collecting information from published journals, group discussion paper, and books from the
range of the year 2000 to 2017.The results manifest that the ICT has proven to be a most important tool to enhance and advance the
knowledge management and its processes within the arrangements. As well, all the same,it should note that the ICT does not make an
organization capture, create, share/transfer and reuse of knowledge, but it simplifies the choice and opportunity of such operations.
Thesis Chapters by Wahid B Hamad
International Journal of Engineering Research & Technology (IJERT) , 2014
The E-marketing is spreading extensively, since the majority of business as they are trying to in... more The E-marketing is spreading extensively, since the majority of business as they are trying to inter the global market through this technology. Apart from entering the global market, this technology comes with various advantages. It is from this understanding; this study intended to understand how E-marketing can enhance the strategic marketing in small and Medium Manufacturing Enterprises (SMMEs) in Dar es Salaam.
The study used causal comparative research strategy, to explain how the use of information technology affected the SMME marketing strategies. While, the simple random techniques were applied to collect data in order to meet the research question. The Study found that, the SMMEs are slowly adopting E-marketing operations. This is due to weaknesses caused by inadequate knowledge related to benefits that comes with the E-marketing technology. Others are inadequate resources to meet initial cost to embrace the technology as well as the culture to fear risks and changes. In turn there is a gap existing between the business and customers’ satisfaction, since SMMEs incur huge costs on communication to meet the customers’ products test and order fulfillment. Therefore, the study recommended adoption of E-marketing to meet the strategic challenges related to marketing.
The application of E-marketing in SMMEs can also create leverage drawn from interaction between business and customers. On the other hand, the SMMEs needs to invest strategically on infrastructure and human resource development (skills)
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Papers by Wahid B Hamad
Dar es Salaam, Tanzania. The study employed the Activity Theory (AT) as a theoretical framework using the first triangle of the activity system, which includes three components - Subject-Tool-Object (STO).
This study adopted an anonymous online survey for data collection and the quantitative method was used to analyze data. Additionally, the survey
questionnaires were prepared and distributed using the KoBo Toolbox. The sample size of 79 (96%) questionnaires was considered from a subgroup of institute students, which includes a Bachelor’s degree in Labor Relations and Public Management (BLRPM), an Ordinary Diploma in Labor Relations and Public Management (ODLRPM), and a Basic Technician Certificate in Labor Relations and Public Management (BTCLRPM) from the labor studies departments.
The findings revealed that the student’s opinions specified that overall students were more interested in learning activities using the Google
Classroom platform as a learning tool and they managed to achieve learning goals in the ICT module. Alternatively, the findings from ANOVA comparing the differences between the groups of students concerning the use of Google Classroom as a learning tool revealed that the
ODLRPM and BTCLRM students demonstrated higher online/blended learning experiences of using Google Classroom for the ICT module
compared to BLRPM students. In conclusion, the study calls for institute policymakers to plan and offers the use of web 2.0 tools such as Google
Classroom to facilitate online/blended teaching and learning at the institute.
An anonymous online survey was adopted for data collection and the quantitative method was used to analyze data in this study. Additionally, the survey questionnaires were prepared and distributed using the KoBo Toolbox. The sample size considered a subgroup of the institute students, which includes the BTCLRPM, ODLRPM & BLRPM from the labor studies departments. At the end of the data collection period, 82 questionnaires were collected. Only 79 (96%) questionnaires yielded valid responses and were considered for analysis and 3 (4%) questionnaires were excluded as they are not yielded valid responses.
The finding reveals that the student’s opinion specifies that overall students were more interested in learning activities using the Google Classroom platform as a learning tool and they could achieve learning goals in the ICT module. Alternatively, the findings from ANOVA comparing the differences between the groups of students concerning the use of Google classroom as a learning tool reveal that the ODLRPM and BTCLRM students demonstrated higher online/blended learning experiences using Google Classroom for the ICT module compare to BLRPM students. Finally, the study calls for institute policymakers to plan and initiate the policy for the usage of Google Classroom in the facilitation of blended teaching and learning.
nation reports on e-government, and reports on service delivery concerns in Tanzania. In promoting the use of E-Government,
policies, flagship programs aimed poverty alleviation, ICT infrastructures and regulatory frameworks in effectively leveraged to
enhance service delivery to its citizens that consolidate the position of ICTs in the country. Some of these flagship programs have
been ongoing for longer, some have only partially succeeded and some have fully succeeded. Moreover, the paper shows that there
are several recognitions that MDAs have made to benefit from the emergence of e-government in Tanzania. Furthermore, the paper
reveals that service delivery remains a priority for the Tanzania government and a connect exists between the e-government vision
and the poverty alleviation programs aimed at enhancing the standard of living of the people.
within organizations. The KM aim of facilitating the organizational processes, improves operation, decision making, short customer
response time and many other benefits to the system. Many organizations capture, create, transfer and reuse of knowledge deep down
and outside the formations for the intent of achieving goals and clear competitive advantages. Thepurpose of this paper is to review
the role of ICT in KM. Specifically, the report means to focus on the roles that ICT plays in knowledge management operations. The
methods used to undertake this paper are collecting information from published journals, group discussion paper, and books from the
range of the year 2000 to 2017.The results manifest that the ICT has proven to be a most important tool to enhance and advance the
knowledge management and its processes within the arrangements. As well, all the same,it should note that the ICT does not make an
organization capture, create, share/transfer and reuse of knowledge, but it simplifies the choice and opportunity of such operations.
Thesis Chapters by Wahid B Hamad
The study used causal comparative research strategy, to explain how the use of information technology affected the SMME marketing strategies. While, the simple random techniques were applied to collect data in order to meet the research question. The Study found that, the SMMEs are slowly adopting E-marketing operations. This is due to weaknesses caused by inadequate knowledge related to benefits that comes with the E-marketing technology. Others are inadequate resources to meet initial cost to embrace the technology as well as the culture to fear risks and changes. In turn there is a gap existing between the business and customers’ satisfaction, since SMMEs incur huge costs on communication to meet the customers’ products test and order fulfillment. Therefore, the study recommended adoption of E-marketing to meet the strategic challenges related to marketing.
The application of E-marketing in SMMEs can also create leverage drawn from interaction between business and customers. On the other hand, the SMMEs needs to invest strategically on infrastructure and human resource development (skills)
Dar es Salaam, Tanzania. The study employed the Activity Theory (AT) as a theoretical framework using the first triangle of the activity system, which includes three components - Subject-Tool-Object (STO).
This study adopted an anonymous online survey for data collection and the quantitative method was used to analyze data. Additionally, the survey
questionnaires were prepared and distributed using the KoBo Toolbox. The sample size of 79 (96%) questionnaires was considered from a subgroup of institute students, which includes a Bachelor’s degree in Labor Relations and Public Management (BLRPM), an Ordinary Diploma in Labor Relations and Public Management (ODLRPM), and a Basic Technician Certificate in Labor Relations and Public Management (BTCLRPM) from the labor studies departments.
The findings revealed that the student’s opinions specified that overall students were more interested in learning activities using the Google
Classroom platform as a learning tool and they managed to achieve learning goals in the ICT module. Alternatively, the findings from ANOVA comparing the differences between the groups of students concerning the use of Google Classroom as a learning tool revealed that the
ODLRPM and BTCLRM students demonstrated higher online/blended learning experiences of using Google Classroom for the ICT module
compared to BLRPM students. In conclusion, the study calls for institute policymakers to plan and offers the use of web 2.0 tools such as Google
Classroom to facilitate online/blended teaching and learning at the institute.
An anonymous online survey was adopted for data collection and the quantitative method was used to analyze data in this study. Additionally, the survey questionnaires were prepared and distributed using the KoBo Toolbox. The sample size considered a subgroup of the institute students, which includes the BTCLRPM, ODLRPM & BLRPM from the labor studies departments. At the end of the data collection period, 82 questionnaires were collected. Only 79 (96%) questionnaires yielded valid responses and were considered for analysis and 3 (4%) questionnaires were excluded as they are not yielded valid responses.
The finding reveals that the student’s opinion specifies that overall students were more interested in learning activities using the Google Classroom platform as a learning tool and they could achieve learning goals in the ICT module. Alternatively, the findings from ANOVA comparing the differences between the groups of students concerning the use of Google classroom as a learning tool reveal that the ODLRPM and BTCLRM students demonstrated higher online/blended learning experiences using Google Classroom for the ICT module compare to BLRPM students. Finally, the study calls for institute policymakers to plan and initiate the policy for the usage of Google Classroom in the facilitation of blended teaching and learning.
nation reports on e-government, and reports on service delivery concerns in Tanzania. In promoting the use of E-Government,
policies, flagship programs aimed poverty alleviation, ICT infrastructures and regulatory frameworks in effectively leveraged to
enhance service delivery to its citizens that consolidate the position of ICTs in the country. Some of these flagship programs have
been ongoing for longer, some have only partially succeeded and some have fully succeeded. Moreover, the paper shows that there
are several recognitions that MDAs have made to benefit from the emergence of e-government in Tanzania. Furthermore, the paper
reveals that service delivery remains a priority for the Tanzania government and a connect exists between the e-government vision
and the poverty alleviation programs aimed at enhancing the standard of living of the people.
within organizations. The KM aim of facilitating the organizational processes, improves operation, decision making, short customer
response time and many other benefits to the system. Many organizations capture, create, transfer and reuse of knowledge deep down
and outside the formations for the intent of achieving goals and clear competitive advantages. Thepurpose of this paper is to review
the role of ICT in KM. Specifically, the report means to focus on the roles that ICT plays in knowledge management operations. The
methods used to undertake this paper are collecting information from published journals, group discussion paper, and books from the
range of the year 2000 to 2017.The results manifest that the ICT has proven to be a most important tool to enhance and advance the
knowledge management and its processes within the arrangements. As well, all the same,it should note that the ICT does not make an
organization capture, create, share/transfer and reuse of knowledge, but it simplifies the choice and opportunity of such operations.
The study used causal comparative research strategy, to explain how the use of information technology affected the SMME marketing strategies. While, the simple random techniques were applied to collect data in order to meet the research question. The Study found that, the SMMEs are slowly adopting E-marketing operations. This is due to weaknesses caused by inadequate knowledge related to benefits that comes with the E-marketing technology. Others are inadequate resources to meet initial cost to embrace the technology as well as the culture to fear risks and changes. In turn there is a gap existing between the business and customers’ satisfaction, since SMMEs incur huge costs on communication to meet the customers’ products test and order fulfillment. Therefore, the study recommended adoption of E-marketing to meet the strategic challenges related to marketing.
The application of E-marketing in SMMEs can also create leverage drawn from interaction between business and customers. On the other hand, the SMMEs needs to invest strategically on infrastructure and human resource development (skills)