... 122 DENİZ GİZ – SEÇİL SUNER CECAN ... Marshall, Fisher ve Keynes belirli bir fiyat seviyesini... more ... 122 DENİZ GİZ – SEÇİL SUNER CECAN ... Marshall, Fisher ve Keynes belirli bir fiyat seviyesinin hedeflenmesini savunmuşlardır.1 1930 yılında İsveç, ünlü ekonomistleri Wicksell'in yazılarından yola çıkarak büyük buhranın etkilerinden korunmak için fiyat seviyesi hedeflemesini ...
ABSTRACT This study applies the Multiple Criteria Decision Making (MCDM) to evaluate the service ... more ABSTRACT This study applies the Multiple Criteria Decision Making (MCDM) to evaluate the service quality of some Turkish hospitals. In general the service quality has abstract properties, which mean that using the previously known measurement approach is insufficient. It is for this reason that the fuzzy set theory is adopted as a research template. In Istanbul, Turkey, there are four B class hospitals classed as private hospitals that are covered by the Social Security Institution (SSI) and for which we propose to represent the service performance measurement using triangular fuzzy numbers. In this study, importance weights of performance criteria are found with AHP. Then, the Multiple Criteria Decision Making methods TOPSIS and Yager's min-max approach are applied to find and rank the crisp performance values. In a second step, an aggregation of performance criteria with OWA and Compensatory AND operators are looked at instead of the TOPSIS method and min-max approach. Thereby numerical applications are supplied by the four methods and the obtained results are compared.
... 122 DENİZ GİZ – SEÇİL SUNER CECAN ... Marshall, Fisher ve Keynes belirli bir fiyat seviyesini... more ... 122 DENİZ GİZ – SEÇİL SUNER CECAN ... Marshall, Fisher ve Keynes belirli bir fiyat seviyesinin hedeflenmesini savunmuşlardır.1 1930 yılında İsveç, ünlü ekonomistleri Wicksell'in yazılarından yola çıkarak büyük buhranın etkilerinden korunmak için fiyat seviyesi hedeflemesini ...
ABSTRACT This study applies the Multiple Criteria Decision Making (MCDM) to evaluate the service ... more ABSTRACT This study applies the Multiple Criteria Decision Making (MCDM) to evaluate the service quality of some Turkish hospitals. In general the service quality has abstract properties, which mean that using the previously known measurement approach is insufficient. It is for this reason that the fuzzy set theory is adopted as a research template. In Istanbul, Turkey, there are four B class hospitals classed as private hospitals that are covered by the Social Security Institution (SSI) and for which we propose to represent the service performance measurement using triangular fuzzy numbers. In this study, importance weights of performance criteria are found with AHP. Then, the Multiple Criteria Decision Making methods TOPSIS and Yager's min-max approach are applied to find and rank the crisp performance values. In a second step, an aggregation of performance criteria with OWA and Compensatory AND operators are looked at instead of the TOPSIS method and min-max approach. Thereby numerical applications are supplied by the four methods and the obtained results are compared.
Uploads
Papers by DENİZ GİZ