In the last couple of years, there has been a growing concern about the important role that techn... more In the last couple of years, there has been a growing concern about the important role that technology should play in the process of modernization of the financial and banking sectors. In fact, the impact of the Information and Communication Technologies on banking services has received ...
In the last couple of years, there has been a growing concern about the important role that techn... more In the last couple of years, there has been a growing concern about the important role that technology should play in the process of modernization of the financial and banking sectors. In fact, the impact of the Information and Communication Technologies on banking services has received ...
Page 1. 1 O Papel Desempenhado pelo Estágio Curricular: o caso da licenciatura bietápica em Estra... more Page 1. 1 O Papel Desempenhado pelo Estágio Curricular: o caso da licenciatura bietápica em Estratégia e Gestão Turísticas Manuel António Salgado e Pedro Manuel Cravo (Escola Superior de Tecnologia e Gestão de Beja) Resumo ...
Page 1. 1 O Papel Desempenhado pelo Estágio Curricular: o caso da licenciatura bietápica em Estra... more Page 1. 1 O Papel Desempenhado pelo Estágio Curricular: o caso da licenciatura bietápica em Estratégia e Gestão Turísticas Manuel António Salgado e Pedro Manuel Cravo (Escola Superior de Tecnologia e Gestão de Beja) Resumo ...
In the last fifteen years, the automatic payment in Portugal has showed periods of very strong gr... more In the last fifteen years, the automatic payment in Portugal has showed periods of very strong growth. In fact, the present Portuguese banking net system has a capacity of more than 90.600 point-of-sale machines, where it is allowed to buy and pay any service in a very confortable way. Due to the great impact that this service has been getting on the Portuguese population since its appearance in 1987, the main point of this paper is connected with an application of the Epidemic Model in order to forecast the number evolution of POS in the Portuguese banking system for the next years.
Each country must have a development policy that considers the contribution of spatial planning, ... more Each country must have a development policy that considers the contribution of spatial planning, because it ensures a balanced and sustained occupancy of the territory. In consequence, regional development will also be favoured. The regional scale of planning is acknowledged as an appropriate scale for attaining a sustainable development, yet, regional planning faces many challenges and tourism development in sensible environments is particularly prone to these problems. But tourism is, in fact, one of the activities that can contribute to the regional development of a great number of less developed regions in several countries. This paper presents the Portuguese territorial management system and uses the example of three Portuguese regions to show how tourism planning can have an important role on their development.
This paper presents a reflection about the relationship that may exist between the satisfaction a... more This paper presents a reflection about the relationship that may exist between the satisfaction about the tourist experience and the loyalty to a destination. In order to give a better perspective on these two subjects this paper will also focus on the subject of consumers' behaviour and quality of service. Some authors state that satisfaction doesn't guarantee loyalty, although some studies show that there is a deeper intention to return or recommend a destination in the case of satisfied tourists. After exploring the different ideas of the main authors that have approached the theme/analysis of consumer behaviour, quality of the tourist experience and loyalty, as a case study we tried to verify the situation of tourists that visit the Arade municipalities, in Algarve, Portugal. For that, we analysed part of the results from a study carried out by CIDER, an organization based in the University of Algarve. This study aimed to evaluate the degree of satisfaction of tourists with their experiences in these municipalities and their intentions to return or recommend this destination. Although there are some limitations in the results obtained, we can confirm that the tourist satisfaction contributes to a higher probability of loyalty to this destination.
This paper presents a reflection on the satisfaction about the tourist experience and the evaluat... more This paper presents a reflection on the satisfaction about the tourist experience and the evaluation of its determinants. Some authors state that satisfaction doesn't guarantee loyalty, although other studies show that there is a deeper intention to return or recommend a destination in the case of satisfied tourists. This is why it's important to understand what determines the satisfaction with the tourist experience. As a case study we tried to verify the situation of tourists that visit the Arade municipalities, in Algarve, Portugal, using the nonlinear estimation model. For that, we analysed part of the results from a study carried out by CIDER, an organization based in the University of Algarve. This study aimed to evaluate the degree of satisfaction of tourists with their experiences in these municipalities. The results obtained, although confirming the importance of satisfaction with the tourist experiences, present some surprises.
Some ideas have been written and deeply discussed about the importance of technology in the speci... more Some ideas have been written and deeply discussed about the importance of technology in the specific context of the financial services. According to some authors, technology can be responsible for the promotion of important reforms in the banking structure. Due to the great impact that Information and Communication Technologies have been having on the modernization of the Portuguese banking system, we can assume that competitive advantage will largely depend on the technological innovation. On this basis, the major point of concern in the present study is connected with a review of the literature in order to analyse the role of the technological progress in the Portuguese banking system structure reform.
In the last couple of years, there has been a growing concern about the important role that techn... more In the last couple of years, there has been a growing concern about the important role that technology should play in the process of modernization of the financial and banking sectors. In fact, the impact of the Information and Communication Technologies on banking services has received ...
In the last couple of years, there has been a growing concern about the important role that techn... more In the last couple of years, there has been a growing concern about the important role that technology should play in the process of modernization of the financial and banking sectors. In fact, the impact of the Information and Communication Technologies on banking services has received ...
Page 1. 1 O Papel Desempenhado pelo Estágio Curricular: o caso da licenciatura bietápica em Estra... more Page 1. 1 O Papel Desempenhado pelo Estágio Curricular: o caso da licenciatura bietápica em Estratégia e Gestão Turísticas Manuel António Salgado e Pedro Manuel Cravo (Escola Superior de Tecnologia e Gestão de Beja) Resumo ...
Page 1. 1 O Papel Desempenhado pelo Estágio Curricular: o caso da licenciatura bietápica em Estra... more Page 1. 1 O Papel Desempenhado pelo Estágio Curricular: o caso da licenciatura bietápica em Estratégia e Gestão Turísticas Manuel António Salgado e Pedro Manuel Cravo (Escola Superior de Tecnologia e Gestão de Beja) Resumo ...
In the last fifteen years, the automatic payment in Portugal has showed periods of very strong gr... more In the last fifteen years, the automatic payment in Portugal has showed periods of very strong growth. In fact, the present Portuguese banking net system has a capacity of more than 90.600 point-of-sale machines, where it is allowed to buy and pay any service in a very confortable way. Due to the great impact that this service has been getting on the Portuguese population since its appearance in 1987, the main point of this paper is connected with an application of the Epidemic Model in order to forecast the number evolution of POS in the Portuguese banking system for the next years.
Each country must have a development policy that considers the contribution of spatial planning, ... more Each country must have a development policy that considers the contribution of spatial planning, because it ensures a balanced and sustained occupancy of the territory. In consequence, regional development will also be favoured. The regional scale of planning is acknowledged as an appropriate scale for attaining a sustainable development, yet, regional planning faces many challenges and tourism development in sensible environments is particularly prone to these problems. But tourism is, in fact, one of the activities that can contribute to the regional development of a great number of less developed regions in several countries. This paper presents the Portuguese territorial management system and uses the example of three Portuguese regions to show how tourism planning can have an important role on their development.
This paper presents a reflection about the relationship that may exist between the satisfaction a... more This paper presents a reflection about the relationship that may exist between the satisfaction about the tourist experience and the loyalty to a destination. In order to give a better perspective on these two subjects this paper will also focus on the subject of consumers' behaviour and quality of service. Some authors state that satisfaction doesn't guarantee loyalty, although some studies show that there is a deeper intention to return or recommend a destination in the case of satisfied tourists. After exploring the different ideas of the main authors that have approached the theme/analysis of consumer behaviour, quality of the tourist experience and loyalty, as a case study we tried to verify the situation of tourists that visit the Arade municipalities, in Algarve, Portugal. For that, we analysed part of the results from a study carried out by CIDER, an organization based in the University of Algarve. This study aimed to evaluate the degree of satisfaction of tourists with their experiences in these municipalities and their intentions to return or recommend this destination. Although there are some limitations in the results obtained, we can confirm that the tourist satisfaction contributes to a higher probability of loyalty to this destination.
This paper presents a reflection on the satisfaction about the tourist experience and the evaluat... more This paper presents a reflection on the satisfaction about the tourist experience and the evaluation of its determinants. Some authors state that satisfaction doesn't guarantee loyalty, although other studies show that there is a deeper intention to return or recommend a destination in the case of satisfied tourists. This is why it's important to understand what determines the satisfaction with the tourist experience. As a case study we tried to verify the situation of tourists that visit the Arade municipalities, in Algarve, Portugal, using the nonlinear estimation model. For that, we analysed part of the results from a study carried out by CIDER, an organization based in the University of Algarve. This study aimed to evaluate the degree of satisfaction of tourists with their experiences in these municipalities. The results obtained, although confirming the importance of satisfaction with the tourist experiences, present some surprises.
Some ideas have been written and deeply discussed about the importance of technology in the speci... more Some ideas have been written and deeply discussed about the importance of technology in the specific context of the financial services. According to some authors, technology can be responsible for the promotion of important reforms in the banking structure. Due to the great impact that Information and Communication Technologies have been having on the modernization of the Portuguese banking system, we can assume that competitive advantage will largely depend on the technological innovation. On this basis, the major point of concern in the present study is connected with a review of the literature in order to analyse the role of the technological progress in the Portuguese banking system structure reform.
Uploads
Papers by Pedro Cravo