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Customer Experience Analysis

Visualize and optimize

Your customer journey. Enhance customer retention, satisfaction, and brand loyalty. Gain actionable insights to anticipate and exceed customer expectations.

Get Your CX Analysis!
Global brands’ secret sauce

Transform your
customer experience

Get Your CX Analysis!

Deep dive CX analysis

Enhance customer retention by identifying specific service interactions that lead to meaningful improvements in the customer journey. Understand how your service stacks up against competitors and pinpoint areas for differentiation.

Interactive CX workshop

Empower your team with workshops focused on improving the customer experience. These sessions help you proactively address service challenges and streamline interactions based on customer feedback.

Action plans for CX success

Move forward with confidence using our customized action plans. We provide clear, step-by-step initiatives to address customer service challenges and strengthen brand loyalty.

On-demand analytics support

Access flexible analytics support for timely customer experience insights. Our experts offer detailed analysis and advice, ensuring you can adapt swiftly to feedback and improve your service offerings.

Actionable customer
experience insights

Detailed CX reports

Receive detailed reports that highlight key trends, measure the impact of service interactions, and provide strategic recommendations to inform your customer experience strategies.

Real-time
dashboards

Monitor your customer service metrics and feedback in real time with our interactive dashboards. Track sentiment, assess trends, and visualize customer perceptions.

Customer Experience Analysis

Proven customer journey mapping process

Get Your CX Analysis!

Pathway planning

We begin by understanding your customer service goals and challenges. Through thorough consultations, we define the scope of our analysis, ensuring alignment with your business objectives.

Thorough touchpoint analysis

Examine your customer interactions across all touchpoints. Our detailed analysis looks at customer behaviors, preferences, and pain points, identifying areas for improvement and providing actionable insights.

Success strategy

Receive a comprehensive report filled with key insights and recommendations. Our reports translate complex data into clear strategies for your business.

Is this you?

Perfect timing for
CX analysis is

Improving customer retention

Enhance loyalty with meaningful service improvements.

Increasing customer satisfaction

Address service challenges and streamline interactions.

Strengthening brand loyalty

Create consistently positive customer experiences.

Differentiating 
your service

Align your service with customer needs and expectations.

Proactive service enhancements

Anticipate customer needs with data-driven strategies.

Strategic service planning

Make informed, data-driven decisions to improve CX.

Get Your CX Analysis!

Top brands rely on our insights

"Insights24 met the expectations of PR and Communications Department H&M Sales Market Poland (monitoring 10 countries) – as a digital media monitoring and insights agency. We appreciate the team as a reliable partner offering accurate analytics, complex data and exceptional service. Their expertise and offered solutions supported us in shaping a number of business decisions."
H&M PR and Communications Department
"Our achievements were supported in an innovative way – they were not just based on drawing conclusions from numbers, but also on workshop analysis and the clash of multiple points of view. Thanks to our cooperation, we were able to create an action plan from which we could implement immediate activities, but also the long term campaigns."
Anna Kruk
Digital & Customer Marketing Team Leader at Vorwerk
"Collaborating with Insights24 has empowered us to analyze our brand and its environment thoroughly. This partnership has enhanced our understanding of consumer behavior, enabling us to react swiftly and draw meaningful conclusions. Insights24's analytics has proven invaluable for refining our strategies and actions."
Łukasz Grzankowski
Marketing & E-commerce Director, Stiga
"Insights24 offers not only professional collaboration but also hours of joint effort dedicated to creatively solving research problems, which translate into real business results. We highly recommend working with Wojtek's team!"
Joanna Frota Kurkowska
Insights & Trade Strategist, G2A

Our edge in consumer
intelligence

11+
years of experience in online media monitoring
154
number of countries
we have customers in
25B+
mentions analyzed
10%+
of Fortune 500 trusted our expertise