Funding 911 is complex, political, and rarely the same from one state to the next. This webinar brings together statewide and local leaders from Wyoming to share real-world insights into what has worked, what hasn’t, and why some funding efforts succeed while others stall. Rather than focusing on theory, the discussion centers on practical strategy: planning, messaging, coalition-building, and timing. You will hear candid examples of navigating competing priorities, aligning statewide and local needs, and translating technical requirements into funding requests policymakers can support. The panel will also explore the risks of “asking wrong,” how to preserve political capital, and what a strong funding plan looks like from the start. This session is designed for 9-1-1 leaders and decision-makers looking for actionable takeaways they can apply immediately.
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5 Ways Supervisors Can Build a More Resilient ECC Staff
Resilient staff don’t happen by accident. They are built through consistent leadership decisions, clear expectations, and systems that support the people doing the work every day. For ECC managers and supervisors, resilience is less about motivational speeches and more about how you lead, communicate, and involve your team. Here are five practical ways leaders can strengthen staff resilience while reducing burnout and turnover.
1. Plan Small Wins and Model the Behavior You Expect
Resilient teams are built through steady progress, not sweeping changes. Leaders who plan small, achievable wins give staff a sense of momentum and stability. Supervisors should regularly evaluate where small changes can remove friction or improve outcomes. Just as important, leaders must model the behaviors they expect: consistency, follow-through, and ownership. When staff see supervisors invested in daily improvement, resilience becomes part of the culture, not a buzzword.
2. Involve End Users in Technology and Process Decisions
One of the fastest ways to create frustration and burnout is by implementing new tools or workflows without end-user input. Supervisors should intentionally include a small group of frontline staff when evaluating new technology, platforms, or major process changes. These employees can quickly identify what will help, what will complicate workflows, and where training will be needed. This doesn’t require involving everyone, but it does require listening to those who actually use the system daily. Including end users reduces resistance, shortens adoption time, and avoids the common “what is this and how does it help me?” reaction. Over time, this approach builds trust and helps retain experienced staff.
3. Lead With a Clear, Shared Vision
Supervisors often get stuck managing the present without articulating where the team is going. A clear vision gives staff context for why changes are happening and how their work contributes to long-term success. Leaders don’t need all the answers, but they do need to communicate direction and purpose consistently. When staff understand the goal, they are more likely to contribute solutions instead of disengaging. A shared vision turns individual shifts into a unified team effort.
4. Challenge Retention and Engagement Practices
If retention is a struggle, supervisors must be willing to question existing processes. What worked five or ten years ago may no longer serve today’s workforce. Strong leaders create space for experimentation, feedback, and improvement, even when it’s uncomfortable. Some centers have successfully addressed morale issues by putting decision-making power into the hands of frontline staff through committees or working groups. This approach turns critics into contributors and builds ownership across the team. When employees feel heard and empowered, they are far more likely to stay and invest in the organization’s success.
5. Create Opportunities for Real Collaboration
Resilience improves when staff feel connected to something larger than their shift or assignment. Supervisors should look for intentional ways to bring teams together, even when scheduling makes it difficult. Whether through all-hands meetings, cross-shift discussions, or temporary coverage arrangements, shared time builds understanding and trust. Leaders who prioritize collaboration send a clear message that unity matters. These moments also allow supervisors to reinforce expectations, share updates, and address concerns before they become larger issues. Strong collaboration supports operational resilience and reinforces accountability across the entire center.
The Overlooked Essentials
In most PSAPs, disaster recovery planning zeroes in on 9-1-1—while administrative lines, public inquiry numbers, and inter-agency communication paths get left on the sidelines. When a hurricane hits, a center evacuates, or a critical circuit fails, those “non-emergency” lines often become the backbone of continuity. This session pulls back the curtain on the overlooked half of resilience: planning for admin call routing and alternate pathways that keep operations intact when the unexpected hits. We’ll break down what happens when admin lines fail, explore fast-deployment routing strategies that actually work under pressure, and use real storm-response case studies to show how preparation shapes outcomes.
FCC Report & Order: What PSAPs Need to Know Right Now
The FCC’s latest Report & Order is accelerating the retirement of copper and TDM networks, pushing carriers toward mandatory SIP interconnection. This webinar breaks down what’s changing, why it matters, and what PSAPs should be doing now to prepare for carrier cutovers, rising legacy costs, and the shift to fully IP-based 9-1-1.
Attendee Takeaways:
- Understand the key requirements of the FCC’s new rules.
- Know how carrier transitions may impact call routing and operations.
- Learn practical steps to prepare your PSAP for the next 12–18 months.
SIP Adoption + CHE Flexibility: Why the FCC’s Modernization Matters for the Future of NG9‑1‑1
The FCC is updating old rules that were built for copper phone lines and TDM networks. These changes are speeding up the move to modern, IP‑based systems across the country. For 9‑1‑1 authorities and ECCs, this shift is more than a simple technical update; it affects how emergency calls are routed, delivered, and supported.
Continue reading “SIP Adoption + CHE Flexibility: Why the FCC’s Modernization Matters for the Future of NG9‑1‑1”