The present study examines the level of perceived quality of eCRM services and also measures the ... more The present study examines the level of perceived quality of eCRM services and also measures the impact of eCRM services on level of customer satisfaction across 424 policyholders of five main life insurance companiesof India, using the advanced statistical tools and modified SERVQUAL instrument. Results indicate that security is consistently the most important determinant of perceived service quality.
International Journal of Electronic Government Research
The open government data (OGD) portal is an initiative by governments worldwide to promote transp... more The open government data (OGD) portal is an initiative by governments worldwide to promote transparency and accountability and enhance citizen participation and public value creation. The ability of these portals to deliver the expected benefits depends on their usability and accessibility, besides their content. This study conducts an integrated assessment and comparison of the OGD portals of 75 countries based on their usability and accessibility. The usability of the portals is measured through several technical indicators, classified into performance metrics, browser timings, and optimisation using automated diagnostic tools. Accessibility is evaluated through portals' conformance to web content accessibility guidelines (WCAG). The ‘technique for order of preference by similarity to ideal solution' (TOPSIS) and entropy weight method are used to rank the portals. The findings of this study could be helpful for policymakers and internal stakeholders of OGD initiatives to i...
JeDEM - eJournal of eDemocracy and Open Government
The rapid development of digitalization has impelled countries to adopt electronic government (e-... more The rapid development of digitalization has impelled countries to adopt electronic government (e-government) to improve quality and efficiency, reduce costs and establish transparency in their transactions with the citizens, thereby, strengthening the government-citizens relationship. As e-government has become pivotal for development, it is essential to understand various frameworks available in the literature for evaluating a country’s e-government at different phases, from e-readiness to the realization of end benefits. Hence, this paper briefly reviews the e-government literature focusing on e-readiness, adoption, citizen engagement and performance and quality assessment frameworks. Further, a thematic analysis of the selected studies is carried out using NVivo and QDA Miner to map the main themes and subthemes and the associations among the selected studies. This paper contributes to the e-government literature with clear academic insights into different variables and dimension...
Financial frauds and scams affected diverse organizations irrespective of size, nature, and type.... more Financial frauds and scams affected diverse organizations irrespective of size, nature, and type. Regulatory bodies like SEBI, RBI assayed to minimize the number of frauds however the outcomes of the efforts are not in favor. In the present scenario, fraudsters are clever and tech-savvy and execute innovative ways for frauds. This situation demands for detection and prevention of financial fraud. The present study examined the significance of forensic accounting in detection and prevention of financial frauds in the Indian Corporate Sector. The study discussed the utility of diverse techniques viz. Benford’s Law, Theory of Relative Size Factor, and Data mining in detection and prevention of financial frauds. Responses from 100 accounting professionals were collected through snowball and judgment sampling. The study depicts the positive significance of forensic accounting practices in fraud detection and prevention in the Indian Corporate sector. The outcomes of the present study wil...
The life of people born in Dalit families is more challenging than others and the challenges uptu... more The life of people born in Dalit families is more challenging than others and the challenges upturn manifold if a downtrodden seek a livelihood in the field of entrepreneurship. Although, entrepreneurship is a risky affair for everyone it discommodes the Dalit community more. The paucity of societal support and resources, and above all lower caste label makes it highly troublesome for Dalit to cross the threshold of entrepreneurship and stay therein. Government and a few other organizations assure to provide all possible facilities and assistance to the Dalit aspirants through diverse schemes but many times these assurances are found outlying from reality. This empirical research article aims to provide qualitative insight into the previously published articles, research papers, and reports allied to the challenges of Dalit entrepreneurship. The thematic analysis technique has been applied for literature review using NVivo Software. The upshots of the study clearly depict that Dalit...
Innovations are inevitable and have been the order of the day in today's world. The ideas bre... more Innovations are inevitable and have been the order of the day in today's world. The ideas brew up from everywhere but finding a way to give wings to these ideas to help them take off the ground is something very crucial and important. Raising funds for projects conventionally has been tough since it required the very tough parameters to be met as set by the loan provider like Venture capitalists, angel investors, banks and financial institutions. The ideas are always not commercial and not at that big level to attract the venture capitalists or banks. Sometimes, the projects are just for the community or society benefits. Such projects traditionally used to get funded either through NGOs or through patrons. This traditional arrangement narrows the scope of the projects funding and sometimes even the good projects slip down the due considerations from the funders. Small projects whose fund requirement are small but have a potential to appeal a certain set of crowd gets the platfo...
The objective of this research is to find out this attitudes of export oriented Indian leather in... more The objective of this research is to find out this attitudes of export oriented Indian leather industrial units towards strategic factors, company related factors, government related factors and Indian and international business environment. In order to assess the attitude of industrial units towards various factors and business environment, SWOT analysis of Indian leather industry is conducted. Primary data is collected from 44 export oriented leather industrial units located in the State of Haryana (India) using census method. The results clearly indicate that strategic and company related factors of Indian leather industry units are satisfactory. However, the government related factors are not satisfactory. Results of Multi Dimensional Scaling indicate the various strengths and weaknesses of the Indian Leather Industry. Finally, a detailed discussion is made to highlight important issues so that an appropriate business strategy for the export oriented Indian leather industry can ...
This study examines the performance of 33 Open-ended Indian Mutual Fund Schemes taken from 11 Fun... more This study examines the performance of 33 Open-ended Indian Mutual Fund Schemes taken from 11 Fund Houses belonging to Public, Private and Foreign Sector, and which represent a major share of the Assets under Management of the Industry. The study evaluates the risk and return profile of the sample schemes for a ten Year period from April 2006 to March 2016. The risk-adjusted returns are calculated using Sharpe's Index and Treynor's Index. The findings show that there is a high positive correlation between risk and return of the sample schemes over the sample period. Though a majority of sample schemes performed better than the benchmark, there was no significant difference between the performance of the Sample Schemes and the Market Portfolios.
The present study examines the level of perceived quality of eCRM services and also measures the ... more The present study examines the level of perceived quality of eCRM services and also measures the impact of eCRM services on level of customer satisfaction across 424 policyholders of five main life insurance companiesof India, using the advanced statistical tools and modified SERVQUAL instrument. Results indicate that security is consistently the most important determinant of perceived service quality.
Atlantis Highlights in Social Sciences, Education and Humanities, 2022
The present study comparatively analyzes digital governance services of Indian Higher Education I... more The present study comparatively analyzes digital governance services of Indian Higher Education Institutions (HEIs) from employees' perspective. Digital governance services of five prominent Indian HEIs established by central and state governments were analyzed empirically from employees' (back and front end digital governance service providers) perspective. Five dimensions were extracted on the basis of extensive literature review, models, NeSDA & UNDESA methodology and through Confirmatory Factor Analysis (CFA). Responses of 100 back and front end digital governance service providers, working at different levels in Central and State Universities of India, were collected through in-depth personal interviews and observation checklist. The study highlights the status of digital governance services and major factors liable for structural gaps. The study concludes that for sustainable digital governance, progressive services involvement of employees' must be ensured from planning phase. The outcome of the study would assist and guide the policy makers, developers and administrators of Indian HEIs to accredit the employees' perspective to achieve good and sustainable digital governance.
The present study examines the status of Nuclear Power Generation for Industrialization vis-avis ... more The present study examines the status of Nuclear Power Generation for Industrialization vis-avis Impact on Environment and Community in India from divergent angles. The need of Nuclear Technologies for power generation has been widely recognized especially in the under developed and developing countries with an objective to meet the industrial demand for energy. The study identified and highlights the different factors related to power generation, which have impact on Environment and Community in India. At present 51 Nuclear Power Generation Units are established and operating in the six states of India i.e. Maharashtra, Rajasthan, Karnataka, Tamilnadu, Uttarpradesh, and Gujarat and these states were included in the study and data was collected from 3000 respondents. The results of the analysis would enable the Nuclear power Corporation of India and Ministry of Environment to further recognize the need and impact of nuclear power generation on Environment and Community in India.
This study aims to explore the factors motivating the prospective investors towards adopting crow... more This study aims to explore the factors motivating the prospective investors towards adopting crowdfunding for making investments and assess the impact of motivators on the intention of the investors to invest in the crowdfunding projects in emerging countries. This study used a survey research to collect perceptions regarding motivators for crowdfunding investments. Also, a structural modelling equation has been adopted to model and analyse data. Motivators like monetary utility, personal utility, campaign and campaign owner, social and sense of belongingness and societal utility have been identified from the literature and empirically investigated in the study. This study has been conducted in an emerging country which could limit its generalization for this spectrum. Further studies considering the perceptual factors herein adopted could be run in developed countries in order to understand if the findings remain the same or any other contrasting evidence is observed. The model bui...
SAARJ Journal on Banking & Insurance Research, 2020
Background: The aim of this study was to investigate the relationship between information literac... more Background: The aim of this study was to investigate the relationship between information literacy (IL) and knowledge sharing (KS)in University of Qom, Iran. A multiple correlational survey design with a stratified random sampling (N=3476) was used. The data collection instruments included IL subscales and KS questionnaires. Face and content validity of the questionnaires confirmed by experts and its reliability were estimated (r1=0.79) and(r2=0.91) through Cronbach's alpha coefficient. The findings showed that subscales of IL were atmid-level but KS was less than midlevel. It was found a direct and significant relationship between scores of IL subscales and KS. Beta coefficients among IL subscales and KS were significant and no auto correlation existed and regression model was significant. University students participate in various information transformation activities on a daily basis, the use of information and knowledge in universities results significant benefits in terms of competitive advantage.
This study attempts to study the evolution of the Internet of Things (IoT) and its implications o... more This study attempts to study the evolution of the Internet of Things (IoT) and its implications on the business environment in terms of understanding consumer behaviour and enhancing customer satisfaction through a literature review. A literature search is carried out focussing on the application of IoT for capturing consumer behaviour and enhancing customer experience and satisfaction. NVivo is used to identify the themes of the selected studies and cluster them based on the closeness of themes. It is found that the increasing quest for customer centricity and sustainability in an ever-changing technology environment have made businesses realize the potential benefits of IoT in terms of differentiation and competitive advantage. The perceived benefits influence IoT acceptance and customer satisfaction. However, the perceived risk associated with IoT in terms of privacy and security is a significant challenge for businesses. The future of IoT is based on how businesses are going to ...
The present study examines the level of perceived quality of eCRM services and also measures the ... more The present study examines the level of perceived quality of eCRM services and also measures the impact of eCRM services on level of customer satisfaction across 424 policyholders of five main life insurance companiesof India, using the advanced statistical tools and modified SERVQUAL instrument. Results indicate that security is consistently the most important determinant of perceived service quality.
International Journal of Electronic Government Research
The open government data (OGD) portal is an initiative by governments worldwide to promote transp... more The open government data (OGD) portal is an initiative by governments worldwide to promote transparency and accountability and enhance citizen participation and public value creation. The ability of these portals to deliver the expected benefits depends on their usability and accessibility, besides their content. This study conducts an integrated assessment and comparison of the OGD portals of 75 countries based on their usability and accessibility. The usability of the portals is measured through several technical indicators, classified into performance metrics, browser timings, and optimisation using automated diagnostic tools. Accessibility is evaluated through portals' conformance to web content accessibility guidelines (WCAG). The ‘technique for order of preference by similarity to ideal solution' (TOPSIS) and entropy weight method are used to rank the portals. The findings of this study could be helpful for policymakers and internal stakeholders of OGD initiatives to i...
JeDEM - eJournal of eDemocracy and Open Government
The rapid development of digitalization has impelled countries to adopt electronic government (e-... more The rapid development of digitalization has impelled countries to adopt electronic government (e-government) to improve quality and efficiency, reduce costs and establish transparency in their transactions with the citizens, thereby, strengthening the government-citizens relationship. As e-government has become pivotal for development, it is essential to understand various frameworks available in the literature for evaluating a country’s e-government at different phases, from e-readiness to the realization of end benefits. Hence, this paper briefly reviews the e-government literature focusing on e-readiness, adoption, citizen engagement and performance and quality assessment frameworks. Further, a thematic analysis of the selected studies is carried out using NVivo and QDA Miner to map the main themes and subthemes and the associations among the selected studies. This paper contributes to the e-government literature with clear academic insights into different variables and dimension...
Financial frauds and scams affected diverse organizations irrespective of size, nature, and type.... more Financial frauds and scams affected diverse organizations irrespective of size, nature, and type. Regulatory bodies like SEBI, RBI assayed to minimize the number of frauds however the outcomes of the efforts are not in favor. In the present scenario, fraudsters are clever and tech-savvy and execute innovative ways for frauds. This situation demands for detection and prevention of financial fraud. The present study examined the significance of forensic accounting in detection and prevention of financial frauds in the Indian Corporate Sector. The study discussed the utility of diverse techniques viz. Benford’s Law, Theory of Relative Size Factor, and Data mining in detection and prevention of financial frauds. Responses from 100 accounting professionals were collected through snowball and judgment sampling. The study depicts the positive significance of forensic accounting practices in fraud detection and prevention in the Indian Corporate sector. The outcomes of the present study wil...
The life of people born in Dalit families is more challenging than others and the challenges uptu... more The life of people born in Dalit families is more challenging than others and the challenges upturn manifold if a downtrodden seek a livelihood in the field of entrepreneurship. Although, entrepreneurship is a risky affair for everyone it discommodes the Dalit community more. The paucity of societal support and resources, and above all lower caste label makes it highly troublesome for Dalit to cross the threshold of entrepreneurship and stay therein. Government and a few other organizations assure to provide all possible facilities and assistance to the Dalit aspirants through diverse schemes but many times these assurances are found outlying from reality. This empirical research article aims to provide qualitative insight into the previously published articles, research papers, and reports allied to the challenges of Dalit entrepreneurship. The thematic analysis technique has been applied for literature review using NVivo Software. The upshots of the study clearly depict that Dalit...
Innovations are inevitable and have been the order of the day in today's world. The ideas bre... more Innovations are inevitable and have been the order of the day in today's world. The ideas brew up from everywhere but finding a way to give wings to these ideas to help them take off the ground is something very crucial and important. Raising funds for projects conventionally has been tough since it required the very tough parameters to be met as set by the loan provider like Venture capitalists, angel investors, banks and financial institutions. The ideas are always not commercial and not at that big level to attract the venture capitalists or banks. Sometimes, the projects are just for the community or society benefits. Such projects traditionally used to get funded either through NGOs or through patrons. This traditional arrangement narrows the scope of the projects funding and sometimes even the good projects slip down the due considerations from the funders. Small projects whose fund requirement are small but have a potential to appeal a certain set of crowd gets the platfo...
The objective of this research is to find out this attitudes of export oriented Indian leather in... more The objective of this research is to find out this attitudes of export oriented Indian leather industrial units towards strategic factors, company related factors, government related factors and Indian and international business environment. In order to assess the attitude of industrial units towards various factors and business environment, SWOT analysis of Indian leather industry is conducted. Primary data is collected from 44 export oriented leather industrial units located in the State of Haryana (India) using census method. The results clearly indicate that strategic and company related factors of Indian leather industry units are satisfactory. However, the government related factors are not satisfactory. Results of Multi Dimensional Scaling indicate the various strengths and weaknesses of the Indian Leather Industry. Finally, a detailed discussion is made to highlight important issues so that an appropriate business strategy for the export oriented Indian leather industry can ...
This study examines the performance of 33 Open-ended Indian Mutual Fund Schemes taken from 11 Fun... more This study examines the performance of 33 Open-ended Indian Mutual Fund Schemes taken from 11 Fund Houses belonging to Public, Private and Foreign Sector, and which represent a major share of the Assets under Management of the Industry. The study evaluates the risk and return profile of the sample schemes for a ten Year period from April 2006 to March 2016. The risk-adjusted returns are calculated using Sharpe's Index and Treynor's Index. The findings show that there is a high positive correlation between risk and return of the sample schemes over the sample period. Though a majority of sample schemes performed better than the benchmark, there was no significant difference between the performance of the Sample Schemes and the Market Portfolios.
The present study examines the level of perceived quality of eCRM services and also measures the ... more The present study examines the level of perceived quality of eCRM services and also measures the impact of eCRM services on level of customer satisfaction across 424 policyholders of five main life insurance companiesof India, using the advanced statistical tools and modified SERVQUAL instrument. Results indicate that security is consistently the most important determinant of perceived service quality.
Atlantis Highlights in Social Sciences, Education and Humanities, 2022
The present study comparatively analyzes digital governance services of Indian Higher Education I... more The present study comparatively analyzes digital governance services of Indian Higher Education Institutions (HEIs) from employees' perspective. Digital governance services of five prominent Indian HEIs established by central and state governments were analyzed empirically from employees' (back and front end digital governance service providers) perspective. Five dimensions were extracted on the basis of extensive literature review, models, NeSDA & UNDESA methodology and through Confirmatory Factor Analysis (CFA). Responses of 100 back and front end digital governance service providers, working at different levels in Central and State Universities of India, were collected through in-depth personal interviews and observation checklist. The study highlights the status of digital governance services and major factors liable for structural gaps. The study concludes that for sustainable digital governance, progressive services involvement of employees' must be ensured from planning phase. The outcome of the study would assist and guide the policy makers, developers and administrators of Indian HEIs to accredit the employees' perspective to achieve good and sustainable digital governance.
The present study examines the status of Nuclear Power Generation for Industrialization vis-avis ... more The present study examines the status of Nuclear Power Generation for Industrialization vis-avis Impact on Environment and Community in India from divergent angles. The need of Nuclear Technologies for power generation has been widely recognized especially in the under developed and developing countries with an objective to meet the industrial demand for energy. The study identified and highlights the different factors related to power generation, which have impact on Environment and Community in India. At present 51 Nuclear Power Generation Units are established and operating in the six states of India i.e. Maharashtra, Rajasthan, Karnataka, Tamilnadu, Uttarpradesh, and Gujarat and these states were included in the study and data was collected from 3000 respondents. The results of the analysis would enable the Nuclear power Corporation of India and Ministry of Environment to further recognize the need and impact of nuclear power generation on Environment and Community in India.
This study aims to explore the factors motivating the prospective investors towards adopting crow... more This study aims to explore the factors motivating the prospective investors towards adopting crowdfunding for making investments and assess the impact of motivators on the intention of the investors to invest in the crowdfunding projects in emerging countries. This study used a survey research to collect perceptions regarding motivators for crowdfunding investments. Also, a structural modelling equation has been adopted to model and analyse data. Motivators like monetary utility, personal utility, campaign and campaign owner, social and sense of belongingness and societal utility have been identified from the literature and empirically investigated in the study. This study has been conducted in an emerging country which could limit its generalization for this spectrum. Further studies considering the perceptual factors herein adopted could be run in developed countries in order to understand if the findings remain the same or any other contrasting evidence is observed. The model bui...
SAARJ Journal on Banking & Insurance Research, 2020
Background: The aim of this study was to investigate the relationship between information literac... more Background: The aim of this study was to investigate the relationship between information literacy (IL) and knowledge sharing (KS)in University of Qom, Iran. A multiple correlational survey design with a stratified random sampling (N=3476) was used. The data collection instruments included IL subscales and KS questionnaires. Face and content validity of the questionnaires confirmed by experts and its reliability were estimated (r1=0.79) and(r2=0.91) through Cronbach's alpha coefficient. The findings showed that subscales of IL were atmid-level but KS was less than midlevel. It was found a direct and significant relationship between scores of IL subscales and KS. Beta coefficients among IL subscales and KS were significant and no auto correlation existed and regression model was significant. University students participate in various information transformation activities on a daily basis, the use of information and knowledge in universities results significant benefits in terms of competitive advantage.
This study attempts to study the evolution of the Internet of Things (IoT) and its implications o... more This study attempts to study the evolution of the Internet of Things (IoT) and its implications on the business environment in terms of understanding consumer behaviour and enhancing customer satisfaction through a literature review. A literature search is carried out focussing on the application of IoT for capturing consumer behaviour and enhancing customer experience and satisfaction. NVivo is used to identify the themes of the selected studies and cluster them based on the closeness of themes. It is found that the increasing quest for customer centricity and sustainability in an ever-changing technology environment have made businesses realize the potential benefits of IoT in terms of differentiation and competitive advantage. The perceived benefits influence IoT acceptance and customer satisfaction. However, the perceived risk associated with IoT in terms of privacy and security is a significant challenge for businesses. The future of IoT is based on how businesses are going to ...
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