Papers by monica frimpong
The tourism industry is one of the world’s largest industries (direct, indirect and induced Afric... more The tourism industry is one of the world’s largest industries (direct, indirect and induced Africa has the potential with its cultural and natural resources to outpace other regions in attracting valuable tourism dollars. The main aim of the study is to improve visitor experience on the two tourist sites. To do this it is necessary to explore the elements and success factors of Tourism Destination Development and using these as a checklist to identify the strength and weaknesses of the selected Tourist Destinations in Ghana West Africa. The rationale behind the study is to outline the crucial Destination Management (DM) criteria of all aspect that contribute to boost ultimate visitor experience, articulating the roles of the different stakeholders and identifying clear actions for effective Tourism Development in Ghana. The interview technique was employed to collect data from staff and management of the selected destinations. Data was analyzed for themes related to elements, succes...
The study was undertaken to assess Employee Empowerment as a management tool and its challenges i... more The study was undertaken to assess Employee Empowerment as a management tool and its challenges in hotels in the Sunyani Municipality. The main objective was to assess whether the hotels in Sunyani practice employee empowerment and challenges faced by implementers. Descriptive survey design was employed with the use of structured interview. Analysis of responses was done descriptively. A sample of 68 respondents comprising 8 managers/supervisors (2 from each of the selected hotels) and 60 employees from the 4 selected hotels. The findings revealed that employee empowerment concept is being implemented in the selected hotels which all the 8 managers representing 100% and 58 employees representing 96% agreed. This study is the first to empirically test how hospitality employees are empowered in Ghana. It was therefore recommended that hotels managements have to give reasonable level of autonomy to the employees to decide on the service they are rendering. This helps the employee to give prompt service to the customer by solving their problems and attending to their needs. The results indicate that though Employee Empowerment is not found in Ghanaian hospitality research, the concept is being practiced in some hotels in Sunyani therefore this study is setting the pace for other researchers to find out what is happening in other regions in Ghana. In conclusion the concept of Employee Empowerment is useful in hotel operation as it creates a conducive atmosphere for both employee and guests.
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Papers by monica frimpong