Yuri Natchetoi

Mobile Solutions for Direct Store Delivery

Springer eBooks, 2009

... specialized equipment: mobile touch-less payments using Near Field Communication (NFC) techno... more

ON-DEMAND MOBILE CRM APPLICATIONS FOR SOCIAL MARKETING - Business and Technology Perspective

Solutions for Customer Relationship Management (CRM) tend to evolve from the traditional passive ... more Solutions for Customer Relationship Management (CRM) tend to evolve from the traditional passive recording of transactions between the Company and the Customer to agile optimized strategies for interaction and cooperation with the Customer. Despite considerable industry and research interest to the new "social" CRM 2.0, the gap between the vision and the reality is still quite large. Use of handheld devices deserves special attention in this respect. Although it can boost sales, customer satisfaction and customer loyalty, the amount of research work and the number of mobile applications in this area is low. In this paper, we focus on design and implementation of mobile social CRM solutions, which make extensive use of collaboration technologies. By means of simple business use-case scenarios, we argue that good understanding of business objectives, business processes, and technology issues, together, is crucial for development of compelling social CRM applications. 1 MOBILE SOCIAL CRM Nearly every business needs some kind of CRM solution, even if it is not a specialized CRM software system. Banks, Insurance Companies, e-Businesses, non-profit and Public Sector organizations-all focus on serving their customers. A large CRM component is usually integral part of enterprise business-software landscapes. SAP, Oracle, Salesforce.com, and others are the established proprietary software vendors. Smaller companies also process information that is typical for CRM, such as leads, contacts, accounts, promotions, sales orders. In any case basic data management, activities tracking, and reporting functionality implies high maintenance costs. Especially costly is customer-acquisition support.

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LAOF: A New Framework to Efficiently Process Business Objects on Resource Constrained Mobile Phones

The increase in the number of mobile device users has led to an increased demand for mobile busin... more The increase in the number of mobile device users has led to an increased demand for mobile business applications. One of the main challenges in developing mobile business applications is to efficiently process business data in the resource constrained environment of mobile phones. Current approaches are seriously limited by the non-guaranteed quality of network connections or the restricted processing capabilities

Service-oriented architecture for mobile collaboration

In a business environment, effective communication is crucial for the employee's productivit... more

Service-Oriented Mobile Applications for Ad-Hoc networks

Mobile phones are becoming a new popular platform for business applications. The number of mobile... more Mobile phones are becoming a new popular platform for business applications. The number of mobile business users increases and so does the need for efficient mobile data exchange and collaboration. However, a traditional business application design approach is not suitable for mobile devices because of the limited memory and connection bandwidth. This paper presents a lightweight mobile SOA-based approach to interaction between business applications running on J2ME enabled devices such as cell phones. The paper includes position statement based on our experience and describes a prototype implementation of the architecture. The important features of our design are: using the knowledge of business processes workflow and XML compression to minimize data transferred; pro-active data push and allowing applications to fully function in a disconnected mode. The above approach results in a lightweight framework which can be used in order to develop a wide spectrum of business-oriented applications.

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An integrated wireless sensing and mobile processing architecture for assisted living and healthcare applications

... and mesh support features of ZigBee for continuous collection of essential medical data such ... more

An Integrated Lightweight Software Architecture for Mobile Business Applications

A growing number of mobile users prefer to access information and even make critical business dec... more A growing number of mobile users prefer to access information and even make critical business decisions using their mobile phones. We present an integrated architecture developed at SAP Research as a platform for mobile business applications. The immediate goal is to allow mobile users to access information and services provided by the business back-end servers. The long-term goal is to develop techniques to overcome many problems mobile users face under such constraints as limited bandwidth, computational power and storage resources. The framework that we propose in this paper enables business applications connected to SAP through common mobile devices. SAP users can access business data and applications on the back- end server and execute tasks without a PC. We present components of the Lightweight Architecture (LWA) with specific components in the areas of data management, data compression, connectivity, and user interfaces.

Seventh Working IEEE/IFIP Conference on Software Architecture (WICSA 2008)

Page 1. Table of Contents Seventh Working IEEE/IFIP Conference on Software Architecture (WICSA 20... more

Mobile Applications for Public Sector: Balancing Usability and Security

Development of mobile software applications for use in specific domains such as Public Security m... more Development of mobile software applications for use in specific domains such as Public Security must conform to stringent security requirements. While mobile devices have many known limitations, assuring complex fine-grained security policies poses an additional challenge to quality mobile services and raises usability concerns. We address these challenges by means of a novel approach to authentication and gradual multi-factor authorization for access to sensitive data. Using our mobile Framework that facilitates low-cost composition of rich applications, we have designed and implemented prototype software that provides secure access to information stored in dedicated online systems, such as Customer Relationship Management, collaboration support, and more for Public Sector workers. Usability of our solution has been confirmed by a first evaluation conducted by a group of volunteers.

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Open Source Best Practices

developed differently from how corporations typically develop software. Research into how open so... more developed differently from how corporations typically develop software. Research into how open source works has been growing steadily. 1 One driver of such research is the desire to understand how commercial software development could benefit from open source best practices. Do some of these practices also work within corporations? If so, what are they, and how can we transfer them? This article describes our experiences using open source software development practices at SAP. SAP is a major software developer and leader in business applications. We've found that open source practices can complement traditional top-down software development with bottom-up collective intelligence. Software forges offer a mechanism for advancing the adoption of open source best practices within corporations (see the sidebar, " What Is a Software Forge? "). We illustrate our experiences using SAP's own internal software forge, called SAP Forge, and compare our experiences with those f...

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Collaboration and the Knowledge Economy : Issues , Applications , Case Studies

Development of mobile software applications for use in specific domains such as Public Security m... more Development of mobile software applications for use in specific domains such as Public Security must conform to stringent security requirements. While mobile devices have many known limitations, assuring complex fine-grained security policies poses an additional challenge to quality mobile services and raises usability concerns. We address these challenges by means of a novel approach to authentication and gradual multi-factor authorization for access to sensitive data. Using our mobile Framework that facilitates low-cost composition of rich applications, we have designed and implemented prototype software that provides secure access to information stored in dedicated online systems, such as Customer Relationship Management, collaboration support, and more for Public Sector workers. Usability of our solution has been confirmed by a first evaluation conducted by a group of volunteers.

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ON-DEMAND MOBILE CRM APPLICATIONS FOR SOCIAL MARKETING - Business and Technology Perspective

Proceedings of the International Conference on e-Business, 2008

Solutions for Customer Relationship Management (CRM) tend to evolve from the traditional passive ... more Solutions for Customer Relationship Management (CRM) tend to evolve from the traditional passive recording of transactions between the Company and the Customer to agile optimized strategies for interaction and cooperation with the Customer. Despite considerable industry and research interest to the new "social" CRM 2.0, the gap between the vision and the reality is still quite large. Use of handheld devices deserves special attention in this respect. Although it can boost sales, customer satisfaction and customer loyalty, the amount of research work and the number of mobile applications in this area is low. In this paper, we focus on design and implementation of mobile social CRM solutions, which make extensive use of collaboration technologies. By means of simple business use-case scenarios, we argue that good understanding of business objectives, business processes, and technology issues, together, is crucial for development of compelling social CRM applications. 1 MOBILE SOCIAL CRM Nearly every business needs some kind of CRM solution, even if it is not a specialized CRM software system. Banks, Insurance Companies, e-Businesses, non-profit and Public Sector organizations-all focus on serving their customers. A large CRM component is usually integral part of enterprise business-software landscapes. SAP, Oracle, Salesforce.com, and others are the established proprietary software vendors. Smaller companies also process information that is typical for CRM, such as leads, contacts, accounts, promotions, sales orders. In any case basic data management, activities tracking, and reporting functionality implies high maintenance costs. Especially costly is customer-acquisition support.

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Semantic-based lossy compression

Service-oriented architecture for mobile collaboration

2007 International Conference on Collaborative Computing: Networking, Applications and Worksharing (CollaborateCom 2007), 2007

In a business environment, effective communication is crucial for the employee's productivit... more

A Context-Dependent XML Compression Approach to Enable Business Applications on Mobile Devices

Lecture Notes in Computer Science

As the number of mobile device users increases, the need for mobile business applications develop... more As the number of mobile device users increases, the need for mobile business applications development increases as well. However, such development is impeded by the limited resources available on typical mobile phones. This paper presents a context-dependent XML compression approach that enables the deployment of business applications on mobile devices. That is, the compressed XML document is not self-contained and cannot be de-compressed without using information shared between the sender and the recipient. By relying on shared information, we obtain a better compression ratio than existing context-free compression algorithms.

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An integrated wireless sensing and mobile processing architecture for assisted living and healthcare applications

Proceedings of the 1st ACM SIGMOBILE international workshop on Systems and networking support for healthcare and assisted living environments, 2007

... and mesh support features of ZigBee for continuous collection of essential medical data such ... more

An Integrated Lightweight Software Architecture for Mobile Business Applications

Seventh Working IEEE/IFIP Conference on Software Architecture (WICSA 2008), 2008

A growing number of mobile users prefer to access information and even make critical business dec... more A growing number of mobile users prefer to access information and even make critical business decisions using their mobile phones. We present an integrated architecture developed at SAP Research as a platform for mobile business applications. The immediate goal is to allow mobile users to access information and services provided by the business back-end servers. The long-term goal is to develop techniques to overcome many problems mobile users face under such constraints as limited bandwidth, computational power and storage resources. The framework that we propose in this paper enables business applications connected to SAP through common mobile devices. SAP users can access business data and applications on the back- end server and execute tasks without a PC. We present components of the Lightweight Architecture (LWA) with specific components in the areas of data management, data compression, connectivity, and user interfaces.

Service-Oriented Mobile Applications for Ad-Hoc networks

2008 IEEE International Conference on Services Computing, 2008

Mobile phones are becoming a new popular platform for business applications. The number of mobile... more Mobile phones are becoming a new popular platform for business applications. The number of mobile business users increases and so does the need for efficient mobile data exchange and collaboration. However, a traditional business application design approach is not suitable for mobile devices because of the limited memory and connection bandwidth. This paper presents a lightweight mobile SOA-based approach to interaction between business applications running on J2ME enabled devices such as cell phones. The paper includes position statement based on our experience and describes a prototype implementation of the architecture. The important features of our design are: using the knowledge of business processes workflow and XML compression to minimize data transferred; pro-active data push and allowing applications to fully function in a disconnected mode. The above approach results in a lightweight framework which can be used in order to develop a wide spectrum of business-oriented applications.

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A New Approach to Process Card Sorting Results Using Vertical Fragmentation Methods

One of the challenges for information system architects and interface designers is organizing the... more One of the challenges for information system architects and interface designers is organizing the information in order to easily navigate through the application. The actual problem is a gap that exists between users' needs and business experts priorities. The goal of this paper is to describe a new approach to analyze data obtained from Card Sorting experiments considering different sources of information such as business requirements and usability experts' opinions. Particularly, we investigate how to apply Vertical Fragmentation algorithms, developed as an alternative for hierarchical clustering in distributed databases, to the Card Sorting problem and how to interpret the output.

Mobile shopping assistant

Proceedings of the 16th international conference on World Wide Web, 2007

The goal of this poster is to describe our implementation of a new architecture enabling efficien... more The goal of this poster is to describe our implementation of a new architecture enabling efficient integration between mobile phone applications and Web Services. Using this architecture, we have implemented a mobile shopping assistant described further. In order to build this architecture, we designed an innovative XML compression mechanism to facilitate data exchange between mobile phones and Web Services. We also designed a smart connection manager to control asynchronous communication for all possible channels of a mobile phone. In addition, we used diverse input modes in order to extend users' access to Web Services.

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