Building an e-learning platform based on the user's point of view is getting the user to use ... more Building an e-learning platform based on the user's point of view is getting the user to use the system. In this study, value co-creation is adopted from service science theory that involves users in service processes. The purpose of this paper is to use the means-end-chain (MEC) methodology by identifying the favourable attributes, consequences, and values from a teacher's point of view. The relationship among these items would build a ladder and lead to the purpose of the study. This study adopted the hard laddering - Association pattern technique (APT) method to develop the implication matrix, frequency table, and hierarchical value map (HVM). The study is aimed at vocational teachers as they are one of the primary users of the e-learning platform. The significance of this study is to help identify the co-creation value based on critical features on an e-learning platform. The results discovered that teachers develop eight important values led by self-fulfilment, sense of accomplishment, and responsible with the attributes in e-learning, which motivate them to continue using the platform for teaching and learning.
All businesses have many issues, especially small and medium enterprises trying to survive with t... more All businesses have many issues, especially small and medium enterprises trying to survive with traditional technology. Therefore, enterprises need to adopt business intelligence by using the management of information technology systems to overcome the issues. This study proposes a conceptual framework that identifies the potential factors that influence the adoption of business intelligence systems in the SME industry in Libya. Therefore, this study was established based on two main theories: the technology acceptance model (TAM) and the unified theory of adopting and using technology (UTAUT). In line with the previous studies that investigated this type of influence, this study recommended a conceptual framework containing several factors: change management, knowledge sharing, information quality, IT project management, the perceived usefulness of a BIS, and the perceived ease of adoption of a BIS. This study did not consider the environmental factors' effect on adopting a BIS (business intelligence system); this is due to the different characteristics of each small and medium enterprise in terms of the sector or industry type.
Faced with the growth of business enterprises as well as consideration of the increasing competit... more Faced with the growth of business enterprises as well as consideration of the increasing competition in freight business to Indonesia, MS Company realizes that the company's business process needs changes to effectively and efficiently support the decision making process as well as to increase the competitiveness of the business and the company. Business process re-engineering (BPR) is not just the program of business process improvement, but more than that, it can improve the operations of the business process as a whole. Improvement priorities of the company are on the improvement in the operation division which includes the administration, customer service and operations. Improvement of the system is done by changing the system from being manually run into a computerized system that runs with an emphasis on the achievement of improvements in the effectiveness of the speed of processing time, cost efficiency and human resources as well as an increase in level of customer service. Change of the system and program on MS Company were conducted by implementing four main phases: 1) Building vision and objective, 2) Identification of existing process, 3) Identifying process improvements, and 4) Building of a prototype. This paper explains the phases in more detail and presents the conceptual model for MS Company's BPR model.
This research aims to construct a quality framework for effective website applications specifical... more This research aims to construct a quality framework for effective website applications specifically for B-to-C e-commerce application that hopefully can guarantee the development of quality software in the organisations in this industry.Finding from previous studies indicate that this problem occurs because of ignorance of consumer needs in their websites development.The proposed framework consists of two main attributes of quality: the behavioural and the user aspect.The behavioural attributes deals with assessing e-commerce in technical aspects to ensure the quality of the software.While the user aspect deal with user expectation and satisfaction toward quality e-commerce application.These two components of quality produce a balance model between technical requirement and human factor.The objectives of this research are to investigate and identify e-commerce evaluation attributes based on user’s perspective, to identify evaluation attributes based on e-commerce application behaviour (technical) perspective, to design an architecture of attribute’s measures and metrics and to construct a new integrated e-commerce evaluation framework based on users and technical perspectives.The research will be conducted in four main phases which include: 1) the theoretical and empirical study; 2) design the architecture of attributes, measures and metrics; 3) construction of an integrated e-commerce quality evaluation framework, and 4) confirmation study.The framework will provide a complete mechanism for assessing e-commerce B-2-C application.This research will offer missing factors for e-commerce assessment from consumer perspectives (consumer aspect) that can be used to improve organization websites to meet the consumers need and to keep the organization competitive and sustainable.
Due to the vast rise of users, the variety of application requirements, and the enormous necessit... more Due to the vast rise of users, the variety of application requirements, and the enormous necessity for ubiquitous connectivity anytime and anywhere, integration of new technologies and ideas are required. Therefore, Device to Device (D2D) communication technology has been regarded as a critical concern for Beyond Fifth Generation (B5G) networks. In the D2D technology, devices in close proximity may connect without using a Base Station (BS). Consequently, improving the capacity and performance of traditional networks. The major objectives are to accomplish a high geared data rate, increase the network coverage with low latency, and improve Energy Efficiency (EE) and Spectrum Efficiency (SE). However, the coexistence of D2D technology in the traditional network can pose many issues and challenges, such as power control, interference, spectrum access, security, and mode selection. Consequently, a comprehensive survey that includes an investigation of the current issues in D2D technology is required. In this survey, we present a new categorization of the most important aspects of resource management in B5G D2D communication, such as power allocation, spectrum allocation, interference management, and mode selection. Furthermore, we discuss the limitations and open issues of the current techniques and propose a model approach and future directions for D2D communication in B5G wireless networks. Our survey aims to assist researchers in exploring and improving D2D communication within the framework of forthcoming wireless networks.
Kami, dengan ini, mengaku bertanggungjawab di atas ketepatan semua pandangan, komen teknikal, lap... more Kami, dengan ini, mengaku bertanggungjawab di atas ketepatan semua pandangan, komen teknikal, laporan fakta, data, gambarajah, ilustrasi, dan gambar foto yang telah diutarakan di dalam laporan ini. Kami bertanggungjawab sepenuhnya bahawa bahan yang diserahkan ini telah disemak dari aspek hakcipta dan hak keempunyaan. Universiti Utara Malaysia tidak bertanggungan terhadap ketepatan mana-mana komen, laporan, dan maklumat teknikal dan fakta lain, dan terhadap tuntutan hakcipta dan juga hak keempunyaan.
Many researchers have reported that more than seventy five percent of dot.com companies do not la... more Many researchers have reported that more than seventy five percent of dot.com companies do not last longer than two years.One contributing factor is the ignorance of dot.com companies on the consumer needs in their website development.Furthermore, consumers' perspectives are often ignored e-commerce website evaluations.This paper presents a framework for e-commerce quality and evaluation based on consumer perspectives.The framework consists of four components:e-commerce quality metrics, assessment entity, assessment specification and quality level, In order to illustrate the practicality of the framework, a case study on six Malaysian B2C e-commerce websites has been conducted.The findings show the frame- work is applicable and realistic.The successful implementation of the framework shows that it offers a guidance and standard procedure for e-commmerce website quality evaluation that can be used to improve organization website to meet the consumer need and to keep the organization competitive and sustainable.
This paper presents an intelligent software quality model using feature ranking technique for the... more This paper presents an intelligent software quality model using feature ranking technique for the purpose of dynamically selecting the appropriate attributes for software quality assessment. The existing software quality models only support static set of attributes and do not include the dynamic and intelligent attributes selection process. The model also known as i-PQF has a capability to learn from previous experience. The proposed feature ranking technique (FRT) adopts both the filter and wrapper approach to learn and rank quality attributes as new software quality assessment data are added to the database. A ranking model named Most Priority of Features (MPF) is introduced to perform the ranking. The issue of redundancy during ranking is addressed using classifiers that are able to learn the most suitable attributes from existing data. Evaluation of the proposed technique is performed through comparison with similar technique in the area and the results shows that our technique performs better in terms of correlation to human judgment.
Globally, software quality issues has increasingly been seen as a common strategic response for a... more Globally, software quality issues has increasingly been seen as a common strategic response for achieving competitiveness in business. It has been seen very important as the usage of software become very demanding. Software quality includes quality control tests, quality assurance and quality management. Currently, software quality models available were built based on static measurements of attributes and measures. Previous study has indicated that to ensure the quality of software meets the future requirements and needs, the new dynamic and intelligent software quality model has to be developed. This paper discusses the development of intelligent software quality model based on behavioral and human perspectives approach which enhances from Pragmatic Quality Factor (PQF) model as a benchmark of the quality assessment.
The paper presents a historical analysis of the approach of software development from the thirdge... more The paper presents a historical analysis of the approach of software development from the thirdgeneration programming languages to Model Based Software Engineering. The main properties of each of the approach are discussed. The analysis in terms of the level of abstraction in the design, reducing the gap between high-level requirements and means of implementation of the software application and-reducing the time is performed. Software development is a very volatile nature, despite the fact that it is a very young discipline. Five stages in the evolution of development tools analyzed: the third-generation programming languages, structured programming, Domain Specific Languages, Component-Based Software Engineering (CBSE), Computer-Aided System Engineering tools (CASE), Model Based Software Engineering (MBSE). The main pattern, which is evident in the results of the historical analysis of the article, is that each successive stage absorbs the most successful ideas and technology with the previous one and adds to them some new ideas, which provides another increase the level of abstraction. The analysis shows that MBSE is a real candidate who is able to provide a new leap in software development.
Currently, software engineering relies and focuses on issues relatively with well-established sof... more Currently, software engineering relies and focuses on issues relatively with well-established software development approaches and software process improvement. There is lack of skill that guides students with the knowledge of developing quality software products that meet certain standard in software industry. As a result, software products were being produced and delivered with bugs and complaints were reported that software quality degraded gradually. Previous study indicated that code analysis and testing software alone could not guarantee the quality of the product. Apart from the increase of software complexity, not performing the best software engineering practices was another major cause of software failure. In order to produce good quality software products, the practices need to be highlighted from technical aspects and non-technical aspects such as people, environment and project constraints. To meet the challenges in quality software product, current education in software engineering must aligned with the software quality and certification models. This paper outlines the rationale and method for designing a new quality and certification skill in software engineering curriculum together with the challenges in meeting the needs from industries through alignment of the new curriculum. It presents the new topics of user-centred software certification processes, development of user and management skills in certification and continuous improvement in certification which might be included and needed in a software engineering curriculum.
Previous studies in software certification provide a set of axiom and supporting models for softw... more Previous studies in software certification provide a set of axiom and supporting models for software assessment and certification. Two main researches were undertaken to study the issue of certification and developed models of software certification. These models have been developed using requirements-design-implementation strategy to ensure that it meets the needs of a number of different interest groups in the industry. The two models focused on certifying software by development process and product quality approach. The models have been tested by case study, which were launched collaboratively with industries in Malaysia. We continue to extend this works and develop a more comprehensive and integrated model of certification. A significant advantage of the proposed integrated model is that it allows software quality metrics to be updated, modified and added as necessary in the future.
This article is an open access article distributed under the terms and conditions of the Creative... more This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY
International Journal of Advanced Computer Science and Applications, 2019
Literature study shows that several works have been conducted on the implementation of BI in perf... more Literature study shows that several works have been conducted on the implementation of BI in performance management, but the analytical aspects were not being considered. Business analytics is an activity of applying analytics to strengthen strategic and operational business activities. While performance management is important to determine organisational success and in public sector, it has become more challenging due to generality of public sector objectives and different level of stakeholders involved. Existing frameworks were built separately and this limits the implementation of Business Intelligence and Analytics as an integrated component, and could not meet the current performance management needs and expectations. The objective of this study is to establish a framework that integrates elements of business intelligence, analytics and performance management for the comprehensive implementation in public sector. This study identifies four main components of this integrated framework: Process, People, Governance and Ability. Each component consists of several key elements and sub-elements. The proposed framework is validated and implemented by real case study conducted in one organisation in Malaysia. The implementation demonstrates the suitability and practicality of this framework to be implemented in real environment.
Building an e-learning platform based on the user's point of view is getting the user to use ... more Building an e-learning platform based on the user's point of view is getting the user to use the system. In this study, value co-creation is adopted from service science theory that involves users in service processes. The purpose of this paper is to use the means-end-chain (MEC) methodology by identifying the favourable attributes, consequences, and values from a teacher's point of view. The relationship among these items would build a ladder and lead to the purpose of the study. This study adopted the hard laddering - Association pattern technique (APT) method to develop the implication matrix, frequency table, and hierarchical value map (HVM). The study is aimed at vocational teachers as they are one of the primary users of the e-learning platform. The significance of this study is to help identify the co-creation value based on critical features on an e-learning platform. The results discovered that teachers develop eight important values led by self-fulfilment, sense of accomplishment, and responsible with the attributes in e-learning, which motivate them to continue using the platform for teaching and learning.
All businesses have many issues, especially small and medium enterprises trying to survive with t... more All businesses have many issues, especially small and medium enterprises trying to survive with traditional technology. Therefore, enterprises need to adopt business intelligence by using the management of information technology systems to overcome the issues. This study proposes a conceptual framework that identifies the potential factors that influence the adoption of business intelligence systems in the SME industry in Libya. Therefore, this study was established based on two main theories: the technology acceptance model (TAM) and the unified theory of adopting and using technology (UTAUT). In line with the previous studies that investigated this type of influence, this study recommended a conceptual framework containing several factors: change management, knowledge sharing, information quality, IT project management, the perceived usefulness of a BIS, and the perceived ease of adoption of a BIS. This study did not consider the environmental factors' effect on adopting a BIS (business intelligence system); this is due to the different characteristics of each small and medium enterprise in terms of the sector or industry type.
Faced with the growth of business enterprises as well as consideration of the increasing competit... more Faced with the growth of business enterprises as well as consideration of the increasing competition in freight business to Indonesia, MS Company realizes that the company's business process needs changes to effectively and efficiently support the decision making process as well as to increase the competitiveness of the business and the company. Business process re-engineering (BPR) is not just the program of business process improvement, but more than that, it can improve the operations of the business process as a whole. Improvement priorities of the company are on the improvement in the operation division which includes the administration, customer service and operations. Improvement of the system is done by changing the system from being manually run into a computerized system that runs with an emphasis on the achievement of improvements in the effectiveness of the speed of processing time, cost efficiency and human resources as well as an increase in level of customer service. Change of the system and program on MS Company were conducted by implementing four main phases: 1) Building vision and objective, 2) Identification of existing process, 3) Identifying process improvements, and 4) Building of a prototype. This paper explains the phases in more detail and presents the conceptual model for MS Company's BPR model.
This research aims to construct a quality framework for effective website applications specifical... more This research aims to construct a quality framework for effective website applications specifically for B-to-C e-commerce application that hopefully can guarantee the development of quality software in the organisations in this industry.Finding from previous studies indicate that this problem occurs because of ignorance of consumer needs in their websites development.The proposed framework consists of two main attributes of quality: the behavioural and the user aspect.The behavioural attributes deals with assessing e-commerce in technical aspects to ensure the quality of the software.While the user aspect deal with user expectation and satisfaction toward quality e-commerce application.These two components of quality produce a balance model between technical requirement and human factor.The objectives of this research are to investigate and identify e-commerce evaluation attributes based on user’s perspective, to identify evaluation attributes based on e-commerce application behaviour (technical) perspective, to design an architecture of attribute’s measures and metrics and to construct a new integrated e-commerce evaluation framework based on users and technical perspectives.The research will be conducted in four main phases which include: 1) the theoretical and empirical study; 2) design the architecture of attributes, measures and metrics; 3) construction of an integrated e-commerce quality evaluation framework, and 4) confirmation study.The framework will provide a complete mechanism for assessing e-commerce B-2-C application.This research will offer missing factors for e-commerce assessment from consumer perspectives (consumer aspect) that can be used to improve organization websites to meet the consumers need and to keep the organization competitive and sustainable.
Due to the vast rise of users, the variety of application requirements, and the enormous necessit... more Due to the vast rise of users, the variety of application requirements, and the enormous necessity for ubiquitous connectivity anytime and anywhere, integration of new technologies and ideas are required. Therefore, Device to Device (D2D) communication technology has been regarded as a critical concern for Beyond Fifth Generation (B5G) networks. In the D2D technology, devices in close proximity may connect without using a Base Station (BS). Consequently, improving the capacity and performance of traditional networks. The major objectives are to accomplish a high geared data rate, increase the network coverage with low latency, and improve Energy Efficiency (EE) and Spectrum Efficiency (SE). However, the coexistence of D2D technology in the traditional network can pose many issues and challenges, such as power control, interference, spectrum access, security, and mode selection. Consequently, a comprehensive survey that includes an investigation of the current issues in D2D technology is required. In this survey, we present a new categorization of the most important aspects of resource management in B5G D2D communication, such as power allocation, spectrum allocation, interference management, and mode selection. Furthermore, we discuss the limitations and open issues of the current techniques and propose a model approach and future directions for D2D communication in B5G wireless networks. Our survey aims to assist researchers in exploring and improving D2D communication within the framework of forthcoming wireless networks.
Kami, dengan ini, mengaku bertanggungjawab di atas ketepatan semua pandangan, komen teknikal, lap... more Kami, dengan ini, mengaku bertanggungjawab di atas ketepatan semua pandangan, komen teknikal, laporan fakta, data, gambarajah, ilustrasi, dan gambar foto yang telah diutarakan di dalam laporan ini. Kami bertanggungjawab sepenuhnya bahawa bahan yang diserahkan ini telah disemak dari aspek hakcipta dan hak keempunyaan. Universiti Utara Malaysia tidak bertanggungan terhadap ketepatan mana-mana komen, laporan, dan maklumat teknikal dan fakta lain, dan terhadap tuntutan hakcipta dan juga hak keempunyaan.
Many researchers have reported that more than seventy five percent of dot.com companies do not la... more Many researchers have reported that more than seventy five percent of dot.com companies do not last longer than two years.One contributing factor is the ignorance of dot.com companies on the consumer needs in their website development.Furthermore, consumers' perspectives are often ignored e-commerce website evaluations.This paper presents a framework for e-commerce quality and evaluation based on consumer perspectives.The framework consists of four components:e-commerce quality metrics, assessment entity, assessment specification and quality level, In order to illustrate the practicality of the framework, a case study on six Malaysian B2C e-commerce websites has been conducted.The findings show the frame- work is applicable and realistic.The successful implementation of the framework shows that it offers a guidance and standard procedure for e-commmerce website quality evaluation that can be used to improve organization website to meet the consumer need and to keep the organization competitive and sustainable.
This paper presents an intelligent software quality model using feature ranking technique for the... more This paper presents an intelligent software quality model using feature ranking technique for the purpose of dynamically selecting the appropriate attributes for software quality assessment. The existing software quality models only support static set of attributes and do not include the dynamic and intelligent attributes selection process. The model also known as i-PQF has a capability to learn from previous experience. The proposed feature ranking technique (FRT) adopts both the filter and wrapper approach to learn and rank quality attributes as new software quality assessment data are added to the database. A ranking model named Most Priority of Features (MPF) is introduced to perform the ranking. The issue of redundancy during ranking is addressed using classifiers that are able to learn the most suitable attributes from existing data. Evaluation of the proposed technique is performed through comparison with similar technique in the area and the results shows that our technique performs better in terms of correlation to human judgment.
Globally, software quality issues has increasingly been seen as a common strategic response for a... more Globally, software quality issues has increasingly been seen as a common strategic response for achieving competitiveness in business. It has been seen very important as the usage of software become very demanding. Software quality includes quality control tests, quality assurance and quality management. Currently, software quality models available were built based on static measurements of attributes and measures. Previous study has indicated that to ensure the quality of software meets the future requirements and needs, the new dynamic and intelligent software quality model has to be developed. This paper discusses the development of intelligent software quality model based on behavioral and human perspectives approach which enhances from Pragmatic Quality Factor (PQF) model as a benchmark of the quality assessment.
The paper presents a historical analysis of the approach of software development from the thirdge... more The paper presents a historical analysis of the approach of software development from the thirdgeneration programming languages to Model Based Software Engineering. The main properties of each of the approach are discussed. The analysis in terms of the level of abstraction in the design, reducing the gap between high-level requirements and means of implementation of the software application and-reducing the time is performed. Software development is a very volatile nature, despite the fact that it is a very young discipline. Five stages in the evolution of development tools analyzed: the third-generation programming languages, structured programming, Domain Specific Languages, Component-Based Software Engineering (CBSE), Computer-Aided System Engineering tools (CASE), Model Based Software Engineering (MBSE). The main pattern, which is evident in the results of the historical analysis of the article, is that each successive stage absorbs the most successful ideas and technology with the previous one and adds to them some new ideas, which provides another increase the level of abstraction. The analysis shows that MBSE is a real candidate who is able to provide a new leap in software development.
Currently, software engineering relies and focuses on issues relatively with well-established sof... more Currently, software engineering relies and focuses on issues relatively with well-established software development approaches and software process improvement. There is lack of skill that guides students with the knowledge of developing quality software products that meet certain standard in software industry. As a result, software products were being produced and delivered with bugs and complaints were reported that software quality degraded gradually. Previous study indicated that code analysis and testing software alone could not guarantee the quality of the product. Apart from the increase of software complexity, not performing the best software engineering practices was another major cause of software failure. In order to produce good quality software products, the practices need to be highlighted from technical aspects and non-technical aspects such as people, environment and project constraints. To meet the challenges in quality software product, current education in software engineering must aligned with the software quality and certification models. This paper outlines the rationale and method for designing a new quality and certification skill in software engineering curriculum together with the challenges in meeting the needs from industries through alignment of the new curriculum. It presents the new topics of user-centred software certification processes, development of user and management skills in certification and continuous improvement in certification which might be included and needed in a software engineering curriculum.
Previous studies in software certification provide a set of axiom and supporting models for softw... more Previous studies in software certification provide a set of axiom and supporting models for software assessment and certification. Two main researches were undertaken to study the issue of certification and developed models of software certification. These models have been developed using requirements-design-implementation strategy to ensure that it meets the needs of a number of different interest groups in the industry. The two models focused on certifying software by development process and product quality approach. The models have been tested by case study, which were launched collaboratively with industries in Malaysia. We continue to extend this works and develop a more comprehensive and integrated model of certification. A significant advantage of the proposed integrated model is that it allows software quality metrics to be updated, modified and added as necessary in the future.
This article is an open access article distributed under the terms and conditions of the Creative... more This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY
International Journal of Advanced Computer Science and Applications, 2019
Literature study shows that several works have been conducted on the implementation of BI in perf... more Literature study shows that several works have been conducted on the implementation of BI in performance management, but the analytical aspects were not being considered. Business analytics is an activity of applying analytics to strengthen strategic and operational business activities. While performance management is important to determine organisational success and in public sector, it has become more challenging due to generality of public sector objectives and different level of stakeholders involved. Existing frameworks were built separately and this limits the implementation of Business Intelligence and Analytics as an integrated component, and could not meet the current performance management needs and expectations. The objective of this study is to establish a framework that integrates elements of business intelligence, analytics and performance management for the comprehensive implementation in public sector. This study identifies four main components of this integrated framework: Process, People, Governance and Ability. Each component consists of several key elements and sub-elements. The proposed framework is validated and implemented by real case study conducted in one organisation in Malaysia. The implementation demonstrates the suitability and practicality of this framework to be implemented in real environment.
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