Vesa Kantola

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Natalie Baddour

University of Ottawa | Université d'Ottawa

Mohd Ridza

Universiti Teknologi Malaysia - UTM

Aidy Ali

Universiti Pertahanan Nasional Malaysia

Armando Marques-Guedes

UNL - New University of Lisbon

Mikail F Lumentut

National Taiwan University

OMAR YAAKOB

Universiti Teknologi Malaysia - UTM

Deniz Bayraktar

Istanbul Technical University

Mohamed A Mosaad

Faculty Of Engineering Port Said University

Luis Rojas-Solórzano

Nazarbayev University

Apostolos Papanikolaou

National Technical University of Athens

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Papers by Vesa Kantola

Life Unwired:The Future of Telecommunication and Networks

Someone Else's Shoes-Using Role-Playing Games for Empathy and Collaboration in Service Design

sites.google.com

Laughter and enthused voices fill a large lecture room when four groups, of mixed managers, desig... more

Liberating Intelligent Machines with Financial Instruments

In science fiction, Isaac Asimov's three laws of robotics, as presented in his novel I, Robot... more In science fiction, Isaac Asimov's three laws of robotics, as presented in his novel I, Robot, are the classical starting point for machine responsibility analysis.1 Machine ethics research has widely followed Asimov's example2. Murphy and Woods3 propose alternative laws inspired by Asimov's original laws that emphasize a developer's view on the ethics of robotics. In these works, machine responsibility is presented from the ethical point of view, but product liability issues are mostly absent, as is legal analysis. The present state of robot legal liability issues is to some extent described in existing literature.4 This paper addresses responsible robotics from a legal perspective. However, instead of focusing on ethical considerations elaborated in philosophy and Artificial Intelligence (AI)5 communities6, the legal liability risks related to inherently error-prone intelligent machines are considered and a solution combining legal and economical components is prop...

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When media companies move to the cloud: What happens to end-users if they lose control over their personal data?

Someone Elseand#8217;s Shoes - Using Role-Playing Games in User-Centered Service Design

Cross-cultural application of ethical principles into the design process, case external and internal roboethics

Future Information Security Trends

This report presents the major findings of the research project Kasi – Future Information Securit... more This report presents the major findings of the research project Kasi – Future Information Security Trends (Kasi – tulevaisuuden tietoturvatrendit) conducted by Helsinki Institute for Information Technology HIIT and VTT Technical Research Centre of Finland. The project is a part of Tekes Safety and Security Research Program (Tekesin Turvallisuus-ohjelma) and its purpose is to provide rigorous and systematic foreseeing knowledge for the implementation of the Finnish National Information Security Strategy (kansallinen tietoturvastrategia). The aim of the project was to study near-future information security issues that are related to, for example, new technologies, services, and business models. Our approach combines perspectives from different disciplines in order to better address the complexity of the focus area. We identified relevant future information security trends especially from the Finnish viewpoint in the next five to ten years by collecting and analysing specialists’ conceptions and knowledge of the various developments in their professional fields. In order to deepen the analysis, we also specified factors and attributes that affect the realization of the trends. In addition, our objective was to evaluate the need for establishing a separate program for continuous foreseeing activities and provide methodological and procedural guidelines for carrying it out. Our research process went through five separate steps: 1) outlining possible future environments, 2) creating concrete future scenarios or stories, 3) analyzing information security issues in the scenarios, 4) identifying information security trends, and 5) specifying factors and attributes that affect the realization of the trends. Our major findings concerning the future information security trends in Finland in a 5 to 10 years scale are the following: 1. The interdependency between societal processes and information systems increases 2. New interdependencies between organizations and the state emerge 3. Information security issues become more international 4. Needs to manage private or confidential information and public appearances in ICT environments increase 5. Protection of personal data becomes a considerable political issue 6. It becomes increasingly difficult to ensure the correctness of information 7. The correctness of information becomes increasingly important 8. Data gathering increases 9. Data combination from different sources increases 10. Traceability of persons and goods increases 11. Malicious action against information systems increases 12. Quality and security issues are increasingly taken into account in software development 13. Automation/autonomous systems are increasingly employed to effect security 14. Availability of information increases as the public information resources are opened 15. Commercial interests drive actors to restrict access to proprietary information resources 16. Governance of access to information resources in organizations becomes more difficult Realization and intensity of the trends are dependent on several factors that we have categorized as societal, economic, technological, and legal. The factors have either intensifying or constraining effects on the trends and the intensity of their effect varies. We believe our work on future information security trends and issues and on the methodological questions of reliable foreseeing activities provides relevant information for commercial, policy and scientific interests. We propose that in order to get reliable foreseeing results in the long term, the process of identifying future information security trends should be continuous. While the continuous process would also provide grounds for improving the foreseeing method, this project sets a firm starting point with practical guidelines and the first round of results.

Storytelling Group – a co-design method for service design

by Vesa Kantola and Tuuli Mattelmäki

Behaviour & Information Technology, 2012

In this article, we will introduce a co-design method called Storytelling Group that has been dev... more In this article, we will introduce a co-design method called Storytelling Group that has been developed and tested in three service design cases. Storytelling Group combines collaborative scenario building and focus group discussions. It inspires service design by providing different types of user information: a fictive story of a customer journey is created to illustrate a ‘what if’ world, users tell real-life stories about their service experiences, users come up with new service ideas, and they are also asked about their opinions and attitudes in a focus-group type of discussion. The method was developed for service design cases where a longer time perspective has an important role. Moreover, the method is a quick start for actual design work but still includes users in the process.

Storytelling Group – a co-design method for service design

by Vesa Kantola and Tuuli Mattelmäki

Behaviour & Information Technology, 2011

Interactive drama and user centered product concept design

by Tomi Kankainen and Vesa Kantola

We combine the skills of designers and theater professionals in a methodological project, in whic... more We combine the skills of designers and theater professionals in a methodological project, in which user-centered design and drama methods are simultaneously applied to study the same user group. One of the goals is to develop a set of design tools, with which user experience and group dynamics are revealed simultaneously, and to establish a design process based on these findings.We will compare the results produced by traditional User Centered Product Concept Design (UCPCD) [9] and drama methods by conducting research in parallel using both approaches.

Designing the Future Together - Expanding the Paradigm by Combining Futures Studies and Design Games

by Vesa Kantola and Olli Pitkänen

In this paper we present a method for design studies by combining design games and futures studie... more In this paper we present a method for design studies by combining design games and futures studies and by following the Scandinavian research tradition of co-creation and participatory design (Bødker, 2006). We have extended the methods’ scope and the area of application by empirically evaluating them on the grounds of requirements that have been identified in the futures studies. The collaborative design methods have many overlapping properties with futures research methods. We conclude that the combined method provides important advances that make it a tempting alternative to the designers, futurists, and researchers by establishing a reflective layer in discussion of design alternatives.

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Using dramaturgical methods to gain more dynamic user understanding in user-centered design

by Tomi Kankainen and Vesa Kantola

Proceedings of the 6th ACM SIGCHI conference on Creativity & cognition - C&C '07, 2007

In this paper we introduce the method of dramaturgical reading, which was originally a method of ... more In this paper we introduce the method of dramaturgical reading, which was originally a method of producing different crystallized and associative theatrical and graphical presentations of a role character in a drama context. We transfer dramaturgical reading into the field of user-centered design in order to understand, analyze and represent user-centered material. We compare a persona created with dramaturgical reading to a user profile and persona. We state that adapting a role character as an embodied and concrete user description in user-centered design improves the designers' ability to empathize and understand the users, thus improving the results of the design process. We believe personas must be enabled to "come to life" and allowed to develop in the minds of the designers using them. The dramaturgical method is one way of accomplishing this.

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Drama and user-centered methods in design

by Tomi Kankainen and Vesa Kantola

Include 2005, 2005

1. Abstract In Drama project user-centered product concept design methodology is combined with dr... more 1. Abstract In Drama project user-centered product concept design methodology is combined with drama methods. The goal is to find new, more effective methodology to discover user needs, understand user experiences, and do product concept design based on this understanding. Later in this project also new ways to present product concept scenarios will be studied and evaluated. Drama project is

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Interacting with user data – Theory and examples of drama and dramaturgy as methods of exploration and evaluation in user-centered design

by Tomi Kankainen and Vesa Kantola

Interacting with Computers, 2006

In this article, we discuss the application of drama and dramaturgy to user-centered product conc... more In this article, we discuss the application of drama and dramaturgy to user-centered product concept design (UCPCD) processes, aiming to create a more holistic approach to designing user experiences. We present the UCPCD process and its background, and a selection of interactive theater tools that can be applied to UCPCD. Through a case study we introduce a practical implementation of these tools to UCPCD. The paper concludes by suggesting guidelines for using drama and dramaturgy in concept design activities. The key finding is that drama methods deepen the designers' involvement in the process and improve understanding of the user communities' behavior.

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Interactive drama and user centered product concept design

by Tomi Kankainen and Vesa Kantola

Proceedings of the 2005 …, 2005

... I am afraid of retirement, I´m afraid that I must leave all the ups and downs here. On the ot... more

Storytelling Group – a co-design method for service design

Behaviour & Information Technology, 2012

Liberating Intelligent Machines with Financial Instruments

by Jakke Kulovesi and Vesa Kantola

This article addresses responsible robotics from a legal perspective. However, instead of focusin... more This article addresses responsible robotics from a legal perspective. However, instead of focusing on ethical considerations elaborated in philosophy and Artificial Intelligence (AI) communities, the legal liability risks related to inherently error-prone intelligent machines are considered and a solution combining legal and economical components is proposed. Even though robots can give humans orders that they are legally obliged to follow, they are still, like ordinary machines, considered the property of humans. However, the increasing use of sensory input in machines and the associated gain in autonomy and intelligent behavior is likely to lead to the need for robot liberation.Because of the technological difficulties in creating perfectly functioning machines and the cognitive element inherent in intelligent machines and machine interactions, we propose a new kind of legal approach, i.e. a financial instrument liberating the machine. In this framework, a machine can become an ul...

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Life Unwired:The Future of Telecommunication and Networks

Someone Else's Shoes-Using Role-Playing Games for Empathy and Collaboration in Service Design

sites.google.com

Laughter and enthused voices fill a large lecture room when four groups, of mixed managers, desig... more

Liberating Intelligent Machines with Financial Instruments

Download

When media companies move to the cloud: What happens to end-users if they lose control over their personal data?

Someone Elseand#8217;s Shoes - Using Role-Playing Games in User-Centered Service Design

Cross-cultural application of ethical principles into the design process, case external and internal roboethics

Future Information Security Trends