Ushe Makambe

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I am an Assistant Professor in Business Management with close to 20 years college/university lecturing experience. I have over 25 publications in peer-reviewed journals and also a journal reviewer.

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Steffen Boehm

University of Exeter

David Seamon

Kansas State University

Armando Marques-Guedes

UNL - New University of Lisbon

Noe Cornago

University of the Basque Country, Euskal Herriko Unibertsitatea

Andrew W Wilkins

Goldsmiths, University of London

J.-C. Spender

Kozminski University

Rose Alinda Alias

Universiti Teknologi Malaysia - UTM

Eckart Otto

Ludwig-Maximilians-Universität München

Paolo Carta

University of Trento

Ali Wardheere

SIMAD

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Papers by Ushe Makambe

A knowledge audit model of Botho College focussing on core processes : an analysis of alignment of knowledge needs and organisational performance

Please help populate SUNScholar with the full text of SU research output. Also - should you need ... more

An evaluation of the Zimbabwe Banking Corporationâ€™s service quality (2002-2005): A customer perspective

This paper sought to establish the quality of service delivered by the Zimbabwe Banking Corporati... more This paper sought to establish the quality of service delivered by the Zimbabwe Banking Corporation (ZIMBANK), a subsidiary of Financial Holdings Limited, a Zimbabwean company listed on the countryâ€™s stock exchange, from the perspective of its customers. The study was motivated by the earlier researches and publications on the challenges of services marketing based on the peculiar characteristics services possess that distinguish them from physical products, thus making them more difficult to market and evaluate than tangible products. A significant number of key literary sources on services marketing in general and financial services marketing in particular, were consulted which formed the theoretical underpinnings of the study. ZIMBANK was adopted as a case study (hence case study design) for in-depth study and the research methodology was quantitative. A probabilistic sampling procedure was used to select respondents and data was collected through the questionnaire and presented in the form of frequency tables, figures, and narratives. The results of the study revealed that ZIMBANK customers had a negative perception of the quality of service they were receiving from the bank implying that its services marketing strategy was weak. Based on customer responses, ZIMBABK performed poorly on critical service quality determinants such as speed of service, cleanliness of premises, and responsiveness, and also poor performance on physical evidence, promotion, pricing, and process as elements of service marketing strategy.

The Role of Private Higher Education Institutions in the Provision of University Education in Botswana: Lessons Learned for Success and Quality

The State Of Internal Stakeholder Engagement In Private Higher Education Instituions In Botswana: A Knowledge Sharing Perspective

This study sought to discover the extent of internal stakeholder collaboration in private higher ... more This study sought to discover the extent of internal stakeholder collaboration in private higher education (PHE) institutions in Botswana by determining the existence or absence of engagement of academic staff associations and Student Representative Councils (SRCs). The study adopted a multimethod research approach leading to methodological triangulation whereby quantitative and qualitative data were obtained through a questionnaire and face-to-face interviews respectively. The research participants comprised 132 members of academic staff from five PHE institutions covered in this study. The probabilistic sampling procedure was used to select respondents to the questionnaire, while purposeful sampling was used to select respondents to the in-depth interviews. The results of the study revealed the absence of effective stakeholder engagement in the selected PHE institutions as virtually all the institution...

Ushe Makambe

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