Both academics and industry practitioners have over recent years increasingly used &hospitality' ... more Both academics and industry practitioners have over recent years increasingly used &hospitality' to describe the industrial and commercial provision of a food, drink and accommodation as an economic activity. In e!ect the study of hospitality continues to be hotel and catering management by another name. This paper argues that hospitality and acts of hospitableness have deep seated social signi"cance and that the current preoccupation with the hospitality industry is narrow and constrained. The paper suggests that hospitality and hospitableness need to be studied in social, private and commercial settings. Furthermore, industrial practitioners might better understand the nature of their businesses and overcome some current di$culties if they had a more enriched understanding of hospitality in all its contexts. The paper suggests that manager development programmes might be improved if they actively encouraged managers to re#ect on di!erences between being a host and acts of being genuinely hospitable.
Both academics and industry practitioners have over recent years increasingly used &hospitality' ... more Both academics and industry practitioners have over recent years increasingly used &hospitality' to describe the industrial and commercial provision of a food, drink and accommodation as an economic activity. In e!ect the study of hospitality continues to be hotel and catering management by another name. This paper argues that hospitality and acts of hospitableness have deep seated social signi"cance and that the current preoccupation with the hospitality industry is narrow and constrained. The paper suggests that hospitality and hospitableness need to be studied in social, private and commercial settings. Furthermore, industrial practitioners might better understand the nature of their businesses and overcome some current di$culties if they had a more enriched understanding of hospitality in all its contexts. The paper suggests that manager development programmes might be improved if they actively encouraged managers to re#ect on di!erences between being a host and acts of being genuinely hospitable.
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