Outcomes of Project Management Success in Construction Projects
Asian Journal of Research in Social Sciences and Humanities
Project Management success is perceived as a different concept from project success. Researchers ... more Project Management success is perceived as a different concept from project success. Researchers have given a clear differentiation among these two concepts. Project management success deals with how the time, cost and specification objectives of the project are met. On the other hand, project success measure includes the psychological outcomes and financial benefits of the project. It is necessary to understand the impact of project management success on project success, i.e., team satisfaction and Business Performance.
Research and development (R&D) projects which are classified into basic research, applied researc... more Research and development (R&D) projects which are classified into basic research, applied research and product development are being carried out by industries, academia and R&D institutes. Such projects funded by government agencies are common among nations all around the globe. They are basically aimed at developing national science and technological competence than direct market orientation or commercialization and are in many respects different from industrial R&D projects. Most of them are handled by the academic/R&D institutions. Their target is long term, need high intellectual input, benefits may not be tangible and risk is high. The outcome of such R&D projects is not always successful and the underlying reasons may vary widely. Various factors have been identified and projected: out of which many are common, some are contextual and the rest are even contradicting. Not many attempts were carried out to identify the factors which contribute to the success of projects carried ...
Shopping styles and modern retail format preferences among young shoppers
Organized retailing is changing the whole concept of shopping, creating a radical shift in consum... more Organized retailing is changing the whole concept of shopping, creating a radical shift in consumer buying behaviour. In such a scenario, understanding consumer's shopping styles and preferences is considered to be very crucial in order to succeed in selling a product or service. Consumer shopping styles is a major area of concern for marketers as it provides the advantage of aligning the sales techniques with the buying style, which improves the chances of converting more prospects to paying customers. Today, the market is driven by the changing consumption patterns and aspirations of the youth. Young consumers show more consumer confidence, are active and spend more than they save. They represent a powerful new consumer force and shape the trends that affect the modern retail sector. Moreover, there exists considerable difference in the shopping styles exhibited by urban, semi-urban and rural consumers. The purpose of this study was to investigate the difference in shopping st...
Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image
International Journal of Quality and Service Sciences
Purpose Total quality management (TQM) has been a universally applienod management strategy to im... more Purpose Total quality management (TQM) has been a universally applienod management strategy to improve organizational performance and thereby to achieve competitiveness. Compared with the scholarly and practical attention paid to identify the consequences of implementing TQM practices, little is known about how those practices enhance organizational image and employee satisfaction. This paper aims to address that research gap and is designed to empirically prove the relationship between TQM practices, organizational image and employee satisfaction. Design/methodology/approach A questionnaire-based survey of 285 employees including administrators, managers and heads of departments of 21 National Accreditation Board for Hospital and Healthcare providers-accredited hospitals in India was conducted. The proposed research model was tested using partial least squares based structural equation modelling. Findings The results revealed that TQM practices have positive direct and indirect eff...
International Journal of Project Organisation and Management
Intuition and reflexivity are psychological variables which have recently found a way into manage... more Intuition and reflexivity are psychological variables which have recently found a way into management theories. In the context of increased acceptance of project management, it is necessary to understand the influence of technological uncertainty and technical complexity on intuition and reflexivity and their influence on project planning. An empirical model is proposed linking these variables. The study is descriptive and explanatory in nature. The data was collected from project managers of software development projects in South India. The study used questionnaire survey method. Study results showed that intuition and reflexivity can improve planning when there are technological uncertainty and technical complexity.
Explaining user acceptance and usage of social networking sites: the role of trust, social connectedness and visibility in extending UTAUT2
International Journal of Management Practice
Social Networking Sites (SNS) have become ubiquitous and the numerous sites popping up pose chall... more Social Networking Sites (SNS) have become ubiquitous and the numerous sites popping up pose challenges to each site in retaining the user base. Different models like TAM, UTAUT, UTAUT2 etc. have explained the acceptance of different technologies and these models are extended using contextual variables with new technologies coming into force. This study aims to explain the acceptance and usage of social networking sites with the help of UTAUT2 by adding three variables: trust, social connectedness and visibility. The result shows that the proposed model explained 66% variation in the usage and 53% variation in explaining the behavioural intention to use social networking sites. Visibility was found to be the main predictor of usage while habit is found to be the main predictor of behavioural intention, followed by social connectedness. The model was found to be a better model than the base model UTAUT2 in explaining the usage of SNS.
Direct and indirect effect of brand experience on true brand loyalty: role of involvement
Asia Pacific Journal of Marketing and Logistics
PurposeThe purpose of this paper is to investigate the role of product and customer dimensions in... more PurposeThe purpose of this paper is to investigate the role of product and customer dimensions in the contribution of brand experience to the formation of true brand loyalty. The dimensions included are brand credibility, affective commitment and involvement. Synthesising past studies, the researcher proposes brand credibility and affective commitment to mediate the relationship between brand experience and true brand loyalty. Furthermore, the researcher investigates the variation in hierarchical pattern, i.e. brand experience-brand credibility affective commitment-true brand loyalty, under different levels of involvement.Design/methodology/approachThe variations in hierarchy were compared by design. The authors investigated the variations in hierarchy on the basis of products which belong to different level of involvement, on the basis of individual differences in involvement, and on the basis of the interaction of product involvement and subject involvement. Multi-group invariance...
Collaborative and open innovation: supply chain planning as an effective source
International Journal of Indian Culture and Business Management
The importance of innovation to business is well-recognised. Collaborations, both internal to the... more The importance of innovation to business is well-recognised. Collaborations, both internal to the firm and external, are a main source of innovation in firms. Inter-departmental collaboration is an important driver of innovation, while external collaboration facilitates open innovation. Building a collaborative network exclusively to achieve innovation can be expensive. Supply chain management in firms requires both inter-departmental collaboration, and external collaboration with other firms in the supply chain. This paper investigates whether this collaboration can be harnessed to generate innovations. Through conceptual arguments, the paper concludes that firms stand to gain in their innovation efforts by leveraging the supply chain collaborations. To achieve this, alignment of supply chain managers with innovation champions in the firm has to be facilitated and supported by the top management. While potential cost savings can be realised by leveraging existing supply chain relationships, other practical implications have also been outlined. Continued empirical studies are suggested to further evolve this stream of research.
Discriminating entrepreneurship intentions: empirical study of young Indian IT professionals
International Journal of Entrepreneurship and Innovation Management, 2016
The Indian IT industry has contributed significantly to its economic growth in the last two decad... more The Indian IT industry has contributed significantly to its economic growth in the last two decades. Understanding the drivers of entrepreneurship intention (EI) among young professionals can help advance the entrepreneurial activity in the industry, and frame regulatory/academic policies. 184 new-to-the-corporate IT professionals and 30 real entrepreneurs, all aged in their 20s and mostly in early 20s, were studied to understand their EI and its drivers. Applying theory of planned behaviour, attitude towards entrepreneurship (ATE), subjective norms (SNs) and perceived behavioural control (PBC) were considered as the antecedents of EI. The sample was classified into three categories: non-entrepreneurs with low EI, non-entrepreneurs with high EI, and real entrepreneurs. Discriminant analysis was done to validate this classification and the relationship between EI and its three antecedents. ATE was the strongest predictor of entrepreneurial behaviour. The study extends the existing literature on EI by providing the Indian IT industry context and by adding real entrepreneurs in scope.
International Journal of Information Technology Project Management, 2016
Project managers are concerned about completing the projects on time and cost. IT projects across... more Project managers are concerned about completing the projects on time and cost. IT projects across the globe are notorious for their time and cost overruns. This paper presents output from a comprehensive study on software development risk and project outcome with respect to the projects executed by software companies in India. Based on the data collected from over 300 projects, the authors developed a discriminant model for predicting the project outcome category based on risk scores of a project. The discriminant models developed are seen to possess adequate prediction accuracy to be used in practice. The models can help the project managers in early detection of likely project failures and hence to initiate appropriate counter strategies.
Software projects are known for their time and cost overruns as well as their failure to meet the... more Software projects are known for their time and cost overruns as well as their failure to meet the desired specifications. Studies from the western world have shown that the success rate hovers around 30% only. This research is reported from India, the hub of outsourced project development. Based on the data collected from over 300 projects from different type of software development organizations covering different categories of projects, the study looks at the success rate of Indian projects. Also, possible variation in success rate across select project and organization characteristics are also explored. The findings help to get a realistic picture of the project performance of the software developing companies in India.
Tij S Research Journal of Social Science Management Rjssm, Jul 27, 2014
The research study is targeted to determine customer satisfaction towards supermarkets in Bangalo... more The research study is targeted to determine customer satisfaction towards supermarkets in Bangalore. Retail industry is one of the most growing industries in India. Food and grocery is the most promising area for setting up retail business in India. Supermarkets are playing an important role in food distribution as well as a lot of advantages in providing convenience products. A sample size of 224 was drawn from the population of the supermarket customers in Bangalore using quota sampling. The study concludes that the stores should focus more on merchandise stocking and CRM practices especially in the urban metro areas. Location and atmosphere has very low and moderate impact probably because of increased transportation availability.
IFIP Advances in Information and Communication Technology, 2013
This paper aims to describe the changing innovation strategies of Indian IT industry firms. India... more This paper aims to describe the changing innovation strategies of Indian IT industry firms. Indian firms are responding to global technological discontinuities proactively and faster, compared to the past. Innovations continue to be process driven, however, there is significant focus on non-linear, products & platforms-led growth strategies. There has been an upward shift in R&D/IP emphasis, as empirical data suggests, and emphasis on collaborative innovation. Firms are willing to make riskier investments compared to past. The paper also discusses some of the challenges the players face, as they build the next generation innovations and offerings. Nature of emerging technologies provides further scope for firms to come up with innovative products, services and solutions. Key conclusion is that the innovation strategy of Indian IT industry has changed from 'reactive' to 'active'.
Purpose – This article aims to present a model linking loyalty intention, brand commitment, brand... more Purpose – This article aims to present a model linking loyalty intention, brand commitment, brand credibility and brand awareness. The model shows the mediating role of brand commitment and brand credibility on loyalty intention. The researchers also investigated the changes in the given model under high and low involvement conditions, explicitly considering involvement as between-subject differences rather than between-product differences. The change in customer loyalty intention under varying levels of product involvement is a highly debated topic among researchers. Design/methodology/approach – The model was tested on a sample of 318 executives who have bought and are using deodorants. The respondents had given responses for loyalty intentions, brand commitment, brand credibility, brand awareness and involvement towards the brand of deodorant that they use. Confirmatory factor analysis was used to validate the tool for measurement of constructs and multi-group structural equation...
Brand equity has been and will be an area of interest for marketing managers. All marketing effor... more Brand equity has been and will be an area of interest for marketing managers. All marketing efforts are directed toward the development of brand equity. Therefore efforts are taken among the researchers, to understand the concept of brand equity as deep as possible. This paper attempts to understand the interrelationships among key formative indicators of brand equity, using beliefattitude-intention hierarchy of effects. The formative indicators include brand credibility, brand commitment, and loyalty intentions. Using Sequential Chi-square Difference Test in Structural Equations Modelling, the researchers identified the mediating role of brand commitment and loyalty intentions, in the formation of brand equity.
Linking customer loyalty to customer satisfaction and store image: a structural model for retail stores
DECISION, 2013
ABSTRACT Customer loyalty has become a major concern for retail stores across the globe. A loyal ... more ABSTRACT Customer loyalty has become a major concern for retail stores across the globe. A loyal customer is a source of competitive advantage through repeat purchase and positive word of mouth. India is on the verge of a retail revolution with the government planning to allow the entry of foreign retail giants to set up shops in India. The specific objective of this research was to develop an empirical model linking customer loyalty to customer satisfaction and store image. Based on the data collected from customers with leading supermarkets in India, a structural model was developed explaining 76.2 % of the variance in the customer loyalty. The study validated the measurement model of customer satisfaction and studied its impact on customer loyalty. The store image was also seen to have a positive impact on customer loyalty through the mediating variable customer satisfaction.
How does software project risk vary across projects? An exploratory study from India
International Journal of Intercultural Information Management, 2011
Software development risk continues to be a major concern for software development organisations ... more Software development risk continues to be a major concern for software development organisations across the globe. Review of literature shows that while many studies on risk construct have been done, there is a scarcity of empirical studies on the possible variation ...
Outcomes of Project Management Success in Construction Projects
Asian Journal of Research in Social Sciences and Humanities
Project Management success is perceived as a different concept from project success. Researchers ... more Project Management success is perceived as a different concept from project success. Researchers have given a clear differentiation among these two concepts. Project management success deals with how the time, cost and specification objectives of the project are met. On the other hand, project success measure includes the psychological outcomes and financial benefits of the project. It is necessary to understand the impact of project management success on project success, i.e., team satisfaction and Business Performance.
Research and development (R&D) projects which are classified into basic research, applied researc... more Research and development (R&D) projects which are classified into basic research, applied research and product development are being carried out by industries, academia and R&D institutes. Such projects funded by government agencies are common among nations all around the globe. They are basically aimed at developing national science and technological competence than direct market orientation or commercialization and are in many respects different from industrial R&D projects. Most of them are handled by the academic/R&D institutions. Their target is long term, need high intellectual input, benefits may not be tangible and risk is high. The outcome of such R&D projects is not always successful and the underlying reasons may vary widely. Various factors have been identified and projected: out of which many are common, some are contextual and the rest are even contradicting. Not many attempts were carried out to identify the factors which contribute to the success of projects carried ...
Shopping styles and modern retail format preferences among young shoppers
Organized retailing is changing the whole concept of shopping, creating a radical shift in consum... more Organized retailing is changing the whole concept of shopping, creating a radical shift in consumer buying behaviour. In such a scenario, understanding consumer's shopping styles and preferences is considered to be very crucial in order to succeed in selling a product or service. Consumer shopping styles is a major area of concern for marketers as it provides the advantage of aligning the sales techniques with the buying style, which improves the chances of converting more prospects to paying customers. Today, the market is driven by the changing consumption patterns and aspirations of the youth. Young consumers show more consumer confidence, are active and spend more than they save. They represent a powerful new consumer force and shape the trends that affect the modern retail sector. Moreover, there exists considerable difference in the shopping styles exhibited by urban, semi-urban and rural consumers. The purpose of this study was to investigate the difference in shopping st...
Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image
International Journal of Quality and Service Sciences
Purpose Total quality management (TQM) has been a universally applienod management strategy to im... more Purpose Total quality management (TQM) has been a universally applienod management strategy to improve organizational performance and thereby to achieve competitiveness. Compared with the scholarly and practical attention paid to identify the consequences of implementing TQM practices, little is known about how those practices enhance organizational image and employee satisfaction. This paper aims to address that research gap and is designed to empirically prove the relationship between TQM practices, organizational image and employee satisfaction. Design/methodology/approach A questionnaire-based survey of 285 employees including administrators, managers and heads of departments of 21 National Accreditation Board for Hospital and Healthcare providers-accredited hospitals in India was conducted. The proposed research model was tested using partial least squares based structural equation modelling. Findings The results revealed that TQM practices have positive direct and indirect eff...
International Journal of Project Organisation and Management
Intuition and reflexivity are psychological variables which have recently found a way into manage... more Intuition and reflexivity are psychological variables which have recently found a way into management theories. In the context of increased acceptance of project management, it is necessary to understand the influence of technological uncertainty and technical complexity on intuition and reflexivity and their influence on project planning. An empirical model is proposed linking these variables. The study is descriptive and explanatory in nature. The data was collected from project managers of software development projects in South India. The study used questionnaire survey method. Study results showed that intuition and reflexivity can improve planning when there are technological uncertainty and technical complexity.
Explaining user acceptance and usage of social networking sites: the role of trust, social connectedness and visibility in extending UTAUT2
International Journal of Management Practice
Social Networking Sites (SNS) have become ubiquitous and the numerous sites popping up pose chall... more Social Networking Sites (SNS) have become ubiquitous and the numerous sites popping up pose challenges to each site in retaining the user base. Different models like TAM, UTAUT, UTAUT2 etc. have explained the acceptance of different technologies and these models are extended using contextual variables with new technologies coming into force. This study aims to explain the acceptance and usage of social networking sites with the help of UTAUT2 by adding three variables: trust, social connectedness and visibility. The result shows that the proposed model explained 66% variation in the usage and 53% variation in explaining the behavioural intention to use social networking sites. Visibility was found to be the main predictor of usage while habit is found to be the main predictor of behavioural intention, followed by social connectedness. The model was found to be a better model than the base model UTAUT2 in explaining the usage of SNS.
Direct and indirect effect of brand experience on true brand loyalty: role of involvement
Asia Pacific Journal of Marketing and Logistics
PurposeThe purpose of this paper is to investigate the role of product and customer dimensions in... more PurposeThe purpose of this paper is to investigate the role of product and customer dimensions in the contribution of brand experience to the formation of true brand loyalty. The dimensions included are brand credibility, affective commitment and involvement. Synthesising past studies, the researcher proposes brand credibility and affective commitment to mediate the relationship between brand experience and true brand loyalty. Furthermore, the researcher investigates the variation in hierarchical pattern, i.e. brand experience-brand credibility affective commitment-true brand loyalty, under different levels of involvement.Design/methodology/approachThe variations in hierarchy were compared by design. The authors investigated the variations in hierarchy on the basis of products which belong to different level of involvement, on the basis of individual differences in involvement, and on the basis of the interaction of product involvement and subject involvement. Multi-group invariance...
Collaborative and open innovation: supply chain planning as an effective source
International Journal of Indian Culture and Business Management
The importance of innovation to business is well-recognised. Collaborations, both internal to the... more The importance of innovation to business is well-recognised. Collaborations, both internal to the firm and external, are a main source of innovation in firms. Inter-departmental collaboration is an important driver of innovation, while external collaboration facilitates open innovation. Building a collaborative network exclusively to achieve innovation can be expensive. Supply chain management in firms requires both inter-departmental collaboration, and external collaboration with other firms in the supply chain. This paper investigates whether this collaboration can be harnessed to generate innovations. Through conceptual arguments, the paper concludes that firms stand to gain in their innovation efforts by leveraging the supply chain collaborations. To achieve this, alignment of supply chain managers with innovation champions in the firm has to be facilitated and supported by the top management. While potential cost savings can be realised by leveraging existing supply chain relationships, other practical implications have also been outlined. Continued empirical studies are suggested to further evolve this stream of research.
Discriminating entrepreneurship intentions: empirical study of young Indian IT professionals
International Journal of Entrepreneurship and Innovation Management, 2016
The Indian IT industry has contributed significantly to its economic growth in the last two decad... more The Indian IT industry has contributed significantly to its economic growth in the last two decades. Understanding the drivers of entrepreneurship intention (EI) among young professionals can help advance the entrepreneurial activity in the industry, and frame regulatory/academic policies. 184 new-to-the-corporate IT professionals and 30 real entrepreneurs, all aged in their 20s and mostly in early 20s, were studied to understand their EI and its drivers. Applying theory of planned behaviour, attitude towards entrepreneurship (ATE), subjective norms (SNs) and perceived behavioural control (PBC) were considered as the antecedents of EI. The sample was classified into three categories: non-entrepreneurs with low EI, non-entrepreneurs with high EI, and real entrepreneurs. Discriminant analysis was done to validate this classification and the relationship between EI and its three antecedents. ATE was the strongest predictor of entrepreneurial behaviour. The study extends the existing literature on EI by providing the Indian IT industry context and by adding real entrepreneurs in scope.
International Journal of Information Technology Project Management, 2016
Project managers are concerned about completing the projects on time and cost. IT projects across... more Project managers are concerned about completing the projects on time and cost. IT projects across the globe are notorious for their time and cost overruns. This paper presents output from a comprehensive study on software development risk and project outcome with respect to the projects executed by software companies in India. Based on the data collected from over 300 projects, the authors developed a discriminant model for predicting the project outcome category based on risk scores of a project. The discriminant models developed are seen to possess adequate prediction accuracy to be used in practice. The models can help the project managers in early detection of likely project failures and hence to initiate appropriate counter strategies.
Software projects are known for their time and cost overruns as well as their failure to meet the... more Software projects are known for their time and cost overruns as well as their failure to meet the desired specifications. Studies from the western world have shown that the success rate hovers around 30% only. This research is reported from India, the hub of outsourced project development. Based on the data collected from over 300 projects from different type of software development organizations covering different categories of projects, the study looks at the success rate of Indian projects. Also, possible variation in success rate across select project and organization characteristics are also explored. The findings help to get a realistic picture of the project performance of the software developing companies in India.
Tij S Research Journal of Social Science Management Rjssm, Jul 27, 2014
The research study is targeted to determine customer satisfaction towards supermarkets in Bangalo... more The research study is targeted to determine customer satisfaction towards supermarkets in Bangalore. Retail industry is one of the most growing industries in India. Food and grocery is the most promising area for setting up retail business in India. Supermarkets are playing an important role in food distribution as well as a lot of advantages in providing convenience products. A sample size of 224 was drawn from the population of the supermarket customers in Bangalore using quota sampling. The study concludes that the stores should focus more on merchandise stocking and CRM practices especially in the urban metro areas. Location and atmosphere has very low and moderate impact probably because of increased transportation availability.
IFIP Advances in Information and Communication Technology, 2013
This paper aims to describe the changing innovation strategies of Indian IT industry firms. India... more This paper aims to describe the changing innovation strategies of Indian IT industry firms. Indian firms are responding to global technological discontinuities proactively and faster, compared to the past. Innovations continue to be process driven, however, there is significant focus on non-linear, products & platforms-led growth strategies. There has been an upward shift in R&D/IP emphasis, as empirical data suggests, and emphasis on collaborative innovation. Firms are willing to make riskier investments compared to past. The paper also discusses some of the challenges the players face, as they build the next generation innovations and offerings. Nature of emerging technologies provides further scope for firms to come up with innovative products, services and solutions. Key conclusion is that the innovation strategy of Indian IT industry has changed from 'reactive' to 'active'.
Purpose – This article aims to present a model linking loyalty intention, brand commitment, brand... more Purpose – This article aims to present a model linking loyalty intention, brand commitment, brand credibility and brand awareness. The model shows the mediating role of brand commitment and brand credibility on loyalty intention. The researchers also investigated the changes in the given model under high and low involvement conditions, explicitly considering involvement as between-subject differences rather than between-product differences. The change in customer loyalty intention under varying levels of product involvement is a highly debated topic among researchers. Design/methodology/approach – The model was tested on a sample of 318 executives who have bought and are using deodorants. The respondents had given responses for loyalty intentions, brand commitment, brand credibility, brand awareness and involvement towards the brand of deodorant that they use. Confirmatory factor analysis was used to validate the tool for measurement of constructs and multi-group structural equation...
Brand equity has been and will be an area of interest for marketing managers. All marketing effor... more Brand equity has been and will be an area of interest for marketing managers. All marketing efforts are directed toward the development of brand equity. Therefore efforts are taken among the researchers, to understand the concept of brand equity as deep as possible. This paper attempts to understand the interrelationships among key formative indicators of brand equity, using beliefattitude-intention hierarchy of effects. The formative indicators include brand credibility, brand commitment, and loyalty intentions. Using Sequential Chi-square Difference Test in Structural Equations Modelling, the researchers identified the mediating role of brand commitment and loyalty intentions, in the formation of brand equity.
Linking customer loyalty to customer satisfaction and store image: a structural model for retail stores
DECISION, 2013
ABSTRACT Customer loyalty has become a major concern for retail stores across the globe. A loyal ... more ABSTRACT Customer loyalty has become a major concern for retail stores across the globe. A loyal customer is a source of competitive advantage through repeat purchase and positive word of mouth. India is on the verge of a retail revolution with the government planning to allow the entry of foreign retail giants to set up shops in India. The specific objective of this research was to develop an empirical model linking customer loyalty to customer satisfaction and store image. Based on the data collected from customers with leading supermarkets in India, a structural model was developed explaining 76.2 % of the variance in the customer loyalty. The study validated the measurement model of customer satisfaction and studied its impact on customer loyalty. The store image was also seen to have a positive impact on customer loyalty through the mediating variable customer satisfaction.
How does software project risk vary across projects? An exploratory study from India
International Journal of Intercultural Information Management, 2011
Software development risk continues to be a major concern for software development organisations ... more Software development risk continues to be a major concern for software development organisations across the globe. Review of literature shows that while many studies on risk construct have been done, there is a scarcity of empirical studies on the possible variation ...
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