Increasing rivalry for-profit or non-profit is pushing companies to devote more and more attentio... more Increasing rivalry for-profit or non-profit is pushing companies to devote more and more attention to pleasing consumers with excellent quality customer services. This study aims to develop a model to analyse customer behaviour in a retail store and provide accurate inference for decision making. Another critical objective for this research work is the adaptation of the faceted form of neuro-response, which is substituted by the Adaptive Fuzzy Logistic Regression Model (AFLRM). AFLRM has resulting benefits over Neuro-surface and Mean Demand Heuristic methods. A sample of 100 customers who visited or walked in the retails was used as a sample. Other than neuroresponse surfaces (NRSM) and The Mean Demand Heuristic models (MDSM), the present study has accustomed a generalized form known as Adaptive Fuzzy Linear Regression Model (AFLRM) to deliver the benchmark for former models and give the highest level of accuracy for future behaviour of a customer. LINGO based Markovian analysis has also been used with the above model to understand the behaviour of the system under study. The significance of service and product attributes is implicitly derived via the fuzzy regression model for customer satisfaction measurement. It is observed that the critical gap between the quality of product and services and Customer Satisfaction is Product/Service Satisfaction, Motivation and Buying Experience, and Credibility and Security. The authors' finding indicates that the effort of listening to the customer's voice should be more critical. Result analysis based on computational results concerning the questionnaire for measuring the customer behaviour and the system validates the model under study. Appropriate, useful with reliable action plans for every critical product and service aspect can be developed by applying the adaptive regression methodology to control the quality of service or managing the customer satisfaction, thereby providing executives with a competitive gain. Also explored the behaviour of the system, i.e., whether the customer will move to the new retail outlets or they will remain in the same state by using the LINGO based software program model.
Springer proceedings in business and economics, Dec 3, 2016
ERP system implementation allows organisations to integrate different departments working in silo... more ERP system implementation allows organisations to integrate different departments working in silos, while allowing them to have real-time business visibility and access to centralised information. ERP implementation is fraught with challenges and requires substantial resources and effort with no guarantee of success. The study of ERP implementation is limited mostly to developed countries, but the need for ERP implementation in developing countries is growing. However, many organisations are reluctant to adopt ERP systems, due to lack of implementation experience and fear of a failed implementation. To improve our understanding of what may lead to implementation failure in developing countries, this study adopts a case study research methodology to investigate a failed ERP implementation in a Middle Eastern country, and the critical success factors (CSFs) which contribute towards failure. The fi ndings identify factors, including country and organisational culture, lack of change management strategies, system choice, customisation, and internal politics as contributing towards implementation failure. This study provides insights into the role of CSFs in ERP implementation failure in developing countries. The critical factors identifi ed, appear to be correlated, meaning changes in one factor, will have an impact on another. The study provides organisational guidance for planning implementation strategy, based on the role of CSFs during implementation. Further, by drawing on the fi ndings, we relate how an organisation can better utilise and prioritise CSFs to avoid a failed implementation.
Sustainable development is a global agenda that addresses the societal challenge of climate actio... more Sustainable development is a global agenda that addresses the societal challenge of climate action, the environment, resource efficiency, and the use of proper raw materials. In this intellect, an important strategy and a focal point for the organization is to understand the consumer's behaviour towards the green product and their packaging aspects to sustain the business. Moreover, from the literature, it is found that more studies need to be done in this area. Hence, the study aims to understand the consumer's behaviour towards the green product and packaging to discuss the importance of green packaging, particularly concerning the shopper buying habits and sources of information on sustainable packaging of goods from the end user's points of view that will help in sustainable development for the green environment as consumers have the pivotal role and are the ultimate stakeholders for the success of any business organization. The current study is descriptive, using co...
Supply chain management is essential in today's world for companies' success. In addition, many o... more Supply chain management is essential in today's world for companies' success. In addition, many organizations are becoming more involved in strategic alliances, networks and virtual relationships. It is an activity that requires managing raw materials until delivering to customers. According to Li et al. [1] as companies are focusing on satisfying customer demand, while reducing managerial control of daily logistics operations. Less control and more supply chain partners led to the creation of the concept of supply chain management. The purpose of supply chain management is to improve trust and collaboration among related parties, thus improving inventory management. Companies often want to create a closer relationship with suppliers in order to reduce the cost of the products they buy, shorten lead-time, and improve quality and enhancing the service level. Simchi-Levi et al. [2] argued that supply chain management requires managing supply chain in order to allow goods to be produced and distributed at the right quantities, to the right locations, and at the right time, in order to minimize costs while satisfying customers. Supply Chain Management can be critical to customer satisfaction and enhancing companies' position. Supply chain management is critical to business operations and success. It has great impact on companies' profitability and firm's value because they decrease in the use of large fixed assets such as plants, ware houses and transportation vehicles in the supply chain can decrease expenses and ultimately enhancing profitability. The availability of products to customers and more responsive to their needs can boost sales revenues. Also, cash flow can increase because if delivery of the product can be accelerated, accounts receivable turnover will be faster. Information sharing among firms along supply chain plays a vital role in supply chain management [3]. This paper aims to explore the nature of collaboration between Saudi supermarkets and their suppliers, and the degree of operational and information integration internally and externally if there is any. An exploratory case study approach is carried out to provide a better understanding the relation between retailers and suppliers in Saudi supermarkets. Computerized Accounting Information System Role in Supply Chain Management Computerized accounting information system is a computerbased method for tracking financial transactions based on information technology resources. The system is responsible for processing financial data that can be used for internal and external decision making. The success of accounting in the last five centuries and its prominent position during and after industrial revolution is in the last decade and afterwards being tested and became a controversial issue among academics, accountants and users who are the customers of accounting information. Customers of accounting information are no longer satisfied and are looking for other sources of information which are comprehensive and solid [4]. The traditional accounting and financial system are suitable when companies are striving for cost efficiency in a stable market. By providing information related to elements of production with variance analysis reports, mangers were able to take operational decisions in the age of industrial economy [5]. The value of companies depends on events that occurred daily and the lag and gap in reporting it is increasingly making accounting reports less useful. Supply chain management is crucial in today's world for companies
as these days, consumers have much spending and influencing power to make the purchase compare to... more as these days, consumers have much spending and influencing power to make the purchase compare to past time. The purchase decision is the process of which consumers are gathering the information from different sources and their decision involves with many factors such as commercial, family members and other elements of purchasing process. Commercials is a communication method to inform, persuade and remind about the products/ services by the marketer through media. Television commercials have become a part of daily lives and reflected one of the most powerful means to influence the purchase decision. The objective of the study is to determine whether constant exposure of advertisement had a direct impact on shoppers' behaviour and to find out the effect of commercials on buying decision. A survey was conducted with 160 respondents using structured questionnaire manually and through online. The obtained data were studied with using suitable statistical tools. It was found that re...
Increasing rivalry for-profit or non-profit is pushing companies to devote more and more attentio... more Increasing rivalry for-profit or non-profit is pushing companies to devote more and more attention to pleasing consumers with excellent quality customer services. This study aims to develop a model to analyze customer behavior in a retail store and provide accurate inference for decision making. Another critical objective for this research work is the adaptation of the faceted form of neuro-response, which is substituted by the Adaptive Fuzzy Logistic Regression Model (AFLRM). AFLRM has resulting benefits over Neuro-surface and Mean Demand Heuristic methods. A sample of 100 customers who visited or walked in the retails was used as a sample. Other than neuro-response surfaces (NRSM) and The Mean Demand Heuristic models (MDSM), the present study has accustomed a generalized form known as Adaptive Fuzzy Linear Regression Model (AFLRM) to deliver the benchmark for former models and give the highest level of accuracy for future behavior of a customer. LINGO based Markovian analysis has ...
Leadership, Innovation and Entrepreneurship as Driving Forces of the Global Economy, 2016
ERP system implementation allows organisations to integrate different departments working in silo... more ERP system implementation allows organisations to integrate different departments working in silos, while allowing them to have real-time business visibility and access to centralised information. ERP implementation is fraught with challenges and requires substantial resources and effort with no guarantee of success. The study of ERP implementation is limited mostly to developed countries, but the need for ERP implementation in developing countries is growing. However, many organisations are reluctant to adopt ERP systems, due to lack of implementation experience and fear of a failed implementation. To improve our understanding of what may lead to implementation failure in developing countries, this study adopts a case study research methodology to investigate a failed ERP implementation in a Middle Eastern country, and the critical success factors (CSFs) which contribute towards failure. The fi ndings identify factors, including country and organisational culture, lack of change management strategies, system choice, customisation, and internal politics as contributing towards implementation failure. This study provides insights into the role of CSFs in ERP implementation failure in developing countries. The critical factors identifi ed, appear to be correlated, meaning changes in one factor, will have an impact on another. The study provides organisational guidance for planning implementation strategy, based on the role of CSFs during implementation. Further, by drawing on the fi ndings, we relate how an organisation can better utilise and prioritise CSFs to avoid a failed implementation.
Supply Chain Management has been playing a key role in food retail business in the developed coun... more Supply Chain Management has been playing a key role in food retail business in the developed countries by providing various segments of customers with quality products in a highly-efficient manner. The Kingdom of Saudi Arabia (KSA) is following the lead of the developed countries through a rapid growth trend in super and hypermarkets. However, the role of supply chain management in proposing products which meet customers' needs has not, up to now, been definitely-set, well-established or thoroughly investigated because of a lack of readily-made-available data. There is an obvious need for an appropriate framework for KSA's food retail sector for the purpose of studying the roles and impacts of the various divisions of the supply-chain process. This paper describes a conceptual framework that researchers can utilize to further study the current conditions of supply-chain and its impacts on the food retail sector in Saudi Arabia.
Background/Objectives: Global warming, contamination and climate change are some of the problems ... more Background/Objectives: Global warming, contamination and climate change are some of the problems that have become an increasingly concerning issue internationally. Buyers' concerns about environmental protection have led to the diversification in consumer buying approach towards a green lifestyle. Therefore, firms are taking action to develop potential ecological strategies in the green market industry. This paper aims to explore and determine the insight of Saudi shoppers regarding sustainable (Green) product packaging to maintain a sustainable and green environment.Material and methods: A sample survey of 232 consumers of Saudi Arabia. Descriptive statistical tools were used, for hypothesis testing, Chi-square test/ Chi-Square Goodness of fit test was applied at Alpha 0.05 with 95% of confidence level.Findings: The result conveys that the knowledge and information towards green product packaging are not favorable, the product labels as a source of information for sustainable p...
Increasing rivalry for-profit or non-profit is pushing companies to devote more and more attentio... more Increasing rivalry for-profit or non-profit is pushing companies to devote more and more attention to pleasing consumers with excellent quality customer services. This study aims to develop a model to analyse customer behaviour in a retail store and provide accurate inference for decision making. Another critical objective for this research work is the adaptation of the faceted form of neuro-response, which is substituted by the Adaptive Fuzzy Logistic Regression Model (AFLRM). AFLRM has resulting benefits over Neuro-surface and Mean Demand Heuristic methods. A sample of 100 customers who visited or walked in the retails was used as a sample. Other than neuroresponse surfaces (NRSM) and The Mean Demand Heuristic models (MDSM), the present study has accustomed a generalized form known as Adaptive Fuzzy Linear Regression Model (AFLRM) to deliver the benchmark for former models and give the highest level of accuracy for future behaviour of a customer. LINGO based Markovian analysis has also been used with the above model to understand the behaviour of the system under study. The significance of service and product attributes is implicitly derived via the fuzzy regression model for customer satisfaction measurement. It is observed that the critical gap between the quality of product and services and Customer Satisfaction is Product/Service Satisfaction, Motivation and Buying Experience, and Credibility and Security. The authors' finding indicates that the effort of listening to the customer's voice should be more critical. Result analysis based on computational results concerning the questionnaire for measuring the customer behaviour and the system validates the model under study. Appropriate, useful with reliable action plans for every critical product and service aspect can be developed by applying the adaptive regression methodology to control the quality of service or managing the customer satisfaction, thereby providing executives with a competitive gain. Also explored the behaviour of the system, i.e., whether the customer will move to the new retail outlets or they will remain in the same state by using the LINGO based software program model.
Springer proceedings in business and economics, Dec 3, 2016
ERP system implementation allows organisations to integrate different departments working in silo... more ERP system implementation allows organisations to integrate different departments working in silos, while allowing them to have real-time business visibility and access to centralised information. ERP implementation is fraught with challenges and requires substantial resources and effort with no guarantee of success. The study of ERP implementation is limited mostly to developed countries, but the need for ERP implementation in developing countries is growing. However, many organisations are reluctant to adopt ERP systems, due to lack of implementation experience and fear of a failed implementation. To improve our understanding of what may lead to implementation failure in developing countries, this study adopts a case study research methodology to investigate a failed ERP implementation in a Middle Eastern country, and the critical success factors (CSFs) which contribute towards failure. The fi ndings identify factors, including country and organisational culture, lack of change management strategies, system choice, customisation, and internal politics as contributing towards implementation failure. This study provides insights into the role of CSFs in ERP implementation failure in developing countries. The critical factors identifi ed, appear to be correlated, meaning changes in one factor, will have an impact on another. The study provides organisational guidance for planning implementation strategy, based on the role of CSFs during implementation. Further, by drawing on the fi ndings, we relate how an organisation can better utilise and prioritise CSFs to avoid a failed implementation.
Sustainable development is a global agenda that addresses the societal challenge of climate actio... more Sustainable development is a global agenda that addresses the societal challenge of climate action, the environment, resource efficiency, and the use of proper raw materials. In this intellect, an important strategy and a focal point for the organization is to understand the consumer's behaviour towards the green product and their packaging aspects to sustain the business. Moreover, from the literature, it is found that more studies need to be done in this area. Hence, the study aims to understand the consumer's behaviour towards the green product and packaging to discuss the importance of green packaging, particularly concerning the shopper buying habits and sources of information on sustainable packaging of goods from the end user's points of view that will help in sustainable development for the green environment as consumers have the pivotal role and are the ultimate stakeholders for the success of any business organization. The current study is descriptive, using co...
Supply chain management is essential in today's world for companies' success. In addition, many o... more Supply chain management is essential in today's world for companies' success. In addition, many organizations are becoming more involved in strategic alliances, networks and virtual relationships. It is an activity that requires managing raw materials until delivering to customers. According to Li et al. [1] as companies are focusing on satisfying customer demand, while reducing managerial control of daily logistics operations. Less control and more supply chain partners led to the creation of the concept of supply chain management. The purpose of supply chain management is to improve trust and collaboration among related parties, thus improving inventory management. Companies often want to create a closer relationship with suppliers in order to reduce the cost of the products they buy, shorten lead-time, and improve quality and enhancing the service level. Simchi-Levi et al. [2] argued that supply chain management requires managing supply chain in order to allow goods to be produced and distributed at the right quantities, to the right locations, and at the right time, in order to minimize costs while satisfying customers. Supply Chain Management can be critical to customer satisfaction and enhancing companies' position. Supply chain management is critical to business operations and success. It has great impact on companies' profitability and firm's value because they decrease in the use of large fixed assets such as plants, ware houses and transportation vehicles in the supply chain can decrease expenses and ultimately enhancing profitability. The availability of products to customers and more responsive to their needs can boost sales revenues. Also, cash flow can increase because if delivery of the product can be accelerated, accounts receivable turnover will be faster. Information sharing among firms along supply chain plays a vital role in supply chain management [3]. This paper aims to explore the nature of collaboration between Saudi supermarkets and their suppliers, and the degree of operational and information integration internally and externally if there is any. An exploratory case study approach is carried out to provide a better understanding the relation between retailers and suppliers in Saudi supermarkets. Computerized Accounting Information System Role in Supply Chain Management Computerized accounting information system is a computerbased method for tracking financial transactions based on information technology resources. The system is responsible for processing financial data that can be used for internal and external decision making. The success of accounting in the last five centuries and its prominent position during and after industrial revolution is in the last decade and afterwards being tested and became a controversial issue among academics, accountants and users who are the customers of accounting information. Customers of accounting information are no longer satisfied and are looking for other sources of information which are comprehensive and solid [4]. The traditional accounting and financial system are suitable when companies are striving for cost efficiency in a stable market. By providing information related to elements of production with variance analysis reports, mangers were able to take operational decisions in the age of industrial economy [5]. The value of companies depends on events that occurred daily and the lag and gap in reporting it is increasingly making accounting reports less useful. Supply chain management is crucial in today's world for companies
as these days, consumers have much spending and influencing power to make the purchase compare to... more as these days, consumers have much spending and influencing power to make the purchase compare to past time. The purchase decision is the process of which consumers are gathering the information from different sources and their decision involves with many factors such as commercial, family members and other elements of purchasing process. Commercials is a communication method to inform, persuade and remind about the products/ services by the marketer through media. Television commercials have become a part of daily lives and reflected one of the most powerful means to influence the purchase decision. The objective of the study is to determine whether constant exposure of advertisement had a direct impact on shoppers' behaviour and to find out the effect of commercials on buying decision. A survey was conducted with 160 respondents using structured questionnaire manually and through online. The obtained data were studied with using suitable statistical tools. It was found that re...
Increasing rivalry for-profit or non-profit is pushing companies to devote more and more attentio... more Increasing rivalry for-profit or non-profit is pushing companies to devote more and more attention to pleasing consumers with excellent quality customer services. This study aims to develop a model to analyze customer behavior in a retail store and provide accurate inference for decision making. Another critical objective for this research work is the adaptation of the faceted form of neuro-response, which is substituted by the Adaptive Fuzzy Logistic Regression Model (AFLRM). AFLRM has resulting benefits over Neuro-surface and Mean Demand Heuristic methods. A sample of 100 customers who visited or walked in the retails was used as a sample. Other than neuro-response surfaces (NRSM) and The Mean Demand Heuristic models (MDSM), the present study has accustomed a generalized form known as Adaptive Fuzzy Linear Regression Model (AFLRM) to deliver the benchmark for former models and give the highest level of accuracy for future behavior of a customer. LINGO based Markovian analysis has ...
Leadership, Innovation and Entrepreneurship as Driving Forces of the Global Economy, 2016
ERP system implementation allows organisations to integrate different departments working in silo... more ERP system implementation allows organisations to integrate different departments working in silos, while allowing them to have real-time business visibility and access to centralised information. ERP implementation is fraught with challenges and requires substantial resources and effort with no guarantee of success. The study of ERP implementation is limited mostly to developed countries, but the need for ERP implementation in developing countries is growing. However, many organisations are reluctant to adopt ERP systems, due to lack of implementation experience and fear of a failed implementation. To improve our understanding of what may lead to implementation failure in developing countries, this study adopts a case study research methodology to investigate a failed ERP implementation in a Middle Eastern country, and the critical success factors (CSFs) which contribute towards failure. The fi ndings identify factors, including country and organisational culture, lack of change management strategies, system choice, customisation, and internal politics as contributing towards implementation failure. This study provides insights into the role of CSFs in ERP implementation failure in developing countries. The critical factors identifi ed, appear to be correlated, meaning changes in one factor, will have an impact on another. The study provides organisational guidance for planning implementation strategy, based on the role of CSFs during implementation. Further, by drawing on the fi ndings, we relate how an organisation can better utilise and prioritise CSFs to avoid a failed implementation.
Supply Chain Management has been playing a key role in food retail business in the developed coun... more Supply Chain Management has been playing a key role in food retail business in the developed countries by providing various segments of customers with quality products in a highly-efficient manner. The Kingdom of Saudi Arabia (KSA) is following the lead of the developed countries through a rapid growth trend in super and hypermarkets. However, the role of supply chain management in proposing products which meet customers' needs has not, up to now, been definitely-set, well-established or thoroughly investigated because of a lack of readily-made-available data. There is an obvious need for an appropriate framework for KSA's food retail sector for the purpose of studying the roles and impacts of the various divisions of the supply-chain process. This paper describes a conceptual framework that researchers can utilize to further study the current conditions of supply-chain and its impacts on the food retail sector in Saudi Arabia.
Background/Objectives: Global warming, contamination and climate change are some of the problems ... more Background/Objectives: Global warming, contamination and climate change are some of the problems that have become an increasingly concerning issue internationally. Buyers' concerns about environmental protection have led to the diversification in consumer buying approach towards a green lifestyle. Therefore, firms are taking action to develop potential ecological strategies in the green market industry. This paper aims to explore and determine the insight of Saudi shoppers regarding sustainable (Green) product packaging to maintain a sustainable and green environment.Material and methods: A sample survey of 232 consumers of Saudi Arabia. Descriptive statistical tools were used, for hypothesis testing, Chi-square test/ Chi-Square Goodness of fit test was applied at Alpha 0.05 with 95% of confidence level.Findings: The result conveys that the knowledge and information towards green product packaging are not favorable, the product labels as a source of information for sustainable p...
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Papers by Salah Abunar