Governments and healthcare providers are under increasing pressure to streamline their processes ... more Governments and healthcare providers are under increasing pressure to streamline their processes for efficiency, to reduce operational costs while improving service delivery and quality of care. Systematic performance management of healthcare processes is important in determining if quality of care goals are being met at all levels of the healthcare ecosystem. The challenge is that reaching these goals requires the aggregation and analysis of large amounts of data from various stakeholders in the healthcare industry. With the lack of interoperability between stakeholders in current healthcare compute and storage infrastructure as well as the volume of data involved, our ability to measure quality of care across the healthcare system is either limited or non-existent. Cloud computing is an emerging technology that can provide the needed interoperability and management of large volumes of data across the entire healthcare system. In this paper, we review various cloud computing applications for surveillance and performance management of quality of care in healthcare. We also introduce a framework for achieving systematic surveillance and performance management across the entire healthcare system.
Thesis submitted to the Faculty of Engineering In partial fulfillment of the requirements For the... more Thesis submitted to the Faculty of Engineering In partial fulfillment of the requirements For the Ph.D. degree in DIGITAL TRANSFORMATION AND INNOVATION
Blockchain technology has recently gained widespread attention by media, businesses, public secto... more Blockchain technology has recently gained widespread attention by media, businesses, public sector agencies, and various international organizations, and it is being regarded as potentially even more disruptive than the Internet. Despite significant interest, there is a dearth of academic literature that describes key components of blockchains and discusses potential applications. This paper aims to address this gap. This paper presents an overview of blockchain technology, identifies the blockchain's key functional characteristics, builds a formal definition, and offers a discussion and classification of current and emerging blockchain applications.
Artifact-Supported Performance Management of Collaborative Care Teams
This research proposes a framework for collaborative care in which the performance of healthcare ... more This research proposes a framework for collaborative care in which the performance of healthcare teams is measured in an objective and quantifiable manner. We call our framework the Performance Management Framework for Collaborative Care (PMFCC). The PMFCC was developed using insights from agile software engineering, business, and healthcare and consists of three Components: the Collaboration Space Ontology Template, the Agile Process Model, and the Performance Management Model. We developed a set of example Artifacts based on our framework to better support performance management of collaborative care teams: Agile Treatment Plan, Agile Collaborative Dashboard, ICF Patient Card and Collaborative Care Model Canvas. The framework and associated Artifacts were developed iteratively using Design Science Research Methodology. Attention Deficit Hyperactivity Disorder was used as an example relevant to performance management of collaborative care teams. A Clinical Vignette drawn from the healthcare literature was used to develop a set of scenarios to test and evaluate the PMFCC and its Artifacts at each iteration. A panel of experts was established at the end of our research to review our results and provide structured and unstructured feedback based on a set of evaluation criteria drawn from the relevant academic literature. The PMFCC was also compared to related works from the literature.
Blockchain technology has recently gained widespread attention by media, businesses, public secto... more Blockchain technology has recently gained widespread attention by media, businesses, public sector agencies, and various international organizations, and it is being regarded as potentially even more disruptive than the Internet. Despite significant interest, there is a dearth of academic literature that describes key components of blockchains and discusses potential applications. This paper aims to address this gap. This paper presents an overview of blockchain technology, identifies the blockchain's key functional characteristics, builds a formal definition, and offers a discussion and classification of current and emerging blockchain applications.
Towards an Artifact-Supported Performance Management Framework for Collaborative Care Delivery
While collaborative healthcare delivery will be a key driver of health system transformation, per... more While collaborative healthcare delivery will be a key driver of health system transformation, performance management of collaborative care is challenging because of the diversity of people, processes, contexts, and technologies that comprise collaborative care delivery. A key system design challenge is the need for healthcare professionals to adapt and coordinate their individual care processes as part of working collaboratively. A performance management framework could help us understand and reconcile the individual-collaborative interchange. This paper introduces the Collaboration Space Ontology (CSOT) and a Collaborative Care Model Canvas (CCMC) as the two components of a performance management framework for collaborative care delivery that we are developing. We provide an illustrative care study of ADHD to describe how our framework can support HIT design to support collaborative care delivery.
Governments and healthcare providers are under increasing pressure to streamline their processes ... more Governments and healthcare providers are under increasing pressure to streamline their processes for efficiency, to reduce operational costs while improving service delivery and quality of care. Systematic performance management of healthcare processes is important in determining if quality of care goals are being met at all levels of the healthcare ecosystem. The challenge is that reaching these goals requires the aggregation and analysis of large amounts of data from various stakeholders in the healthcare industry. With the lack of interoperability between stakeholders in current healthcare compute and storage infrastructure as well as the volume of data involved, our ability to measure quality of care across the healthcare system is either limited or non-existent. Cloud computing is an emerging technology that can provide the needed interoperability and management of large volumes of data across the entire healthcare system. In this paper, we review various cloud computing applications for surveillance and performance management of quality of care in healthcare. We also introduce a framework for achieving systematic surveillance and performance management across the entire healthcare system.
Thesis submitted to the Faculty of Engineering In partial fulfillment of the requirements For the... more Thesis submitted to the Faculty of Engineering In partial fulfillment of the requirements For the Ph.D. degree in DIGITAL TRANSFORMATION AND INNOVATION
Blockchain technology has recently gained widespread attention by media, businesses, public secto... more Blockchain technology has recently gained widespread attention by media, businesses, public sector agencies, and various international organizations, and it is being regarded as potentially even more disruptive than the Internet. Despite significant interest, there is a dearth of academic literature that describes key components of blockchains and discusses potential applications. This paper aims to address this gap. This paper presents an overview of blockchain technology, identifies the blockchain's key functional characteristics, builds a formal definition, and offers a discussion and classification of current and emerging blockchain applications.
Artifact-Supported Performance Management of Collaborative Care Teams
This research proposes a framework for collaborative care in which the performance of healthcare ... more This research proposes a framework for collaborative care in which the performance of healthcare teams is measured in an objective and quantifiable manner. We call our framework the Performance Management Framework for Collaborative Care (PMFCC). The PMFCC was developed using insights from agile software engineering, business, and healthcare and consists of three Components: the Collaboration Space Ontology Template, the Agile Process Model, and the Performance Management Model. We developed a set of example Artifacts based on our framework to better support performance management of collaborative care teams: Agile Treatment Plan, Agile Collaborative Dashboard, ICF Patient Card and Collaborative Care Model Canvas. The framework and associated Artifacts were developed iteratively using Design Science Research Methodology. Attention Deficit Hyperactivity Disorder was used as an example relevant to performance management of collaborative care teams. A Clinical Vignette drawn from the healthcare literature was used to develop a set of scenarios to test and evaluate the PMFCC and its Artifacts at each iteration. A panel of experts was established at the end of our research to review our results and provide structured and unstructured feedback based on a set of evaluation criteria drawn from the relevant academic literature. The PMFCC was also compared to related works from the literature.
Blockchain technology has recently gained widespread attention by media, businesses, public secto... more Blockchain technology has recently gained widespread attention by media, businesses, public sector agencies, and various international organizations, and it is being regarded as potentially even more disruptive than the Internet. Despite significant interest, there is a dearth of academic literature that describes key components of blockchains and discusses potential applications. This paper aims to address this gap. This paper presents an overview of blockchain technology, identifies the blockchain's key functional characteristics, builds a formal definition, and offers a discussion and classification of current and emerging blockchain applications.
Towards an Artifact-Supported Performance Management Framework for Collaborative Care Delivery
While collaborative healthcare delivery will be a key driver of health system transformation, per... more While collaborative healthcare delivery will be a key driver of health system transformation, performance management of collaborative care is challenging because of the diversity of people, processes, contexts, and technologies that comprise collaborative care delivery. A key system design challenge is the need for healthcare professionals to adapt and coordinate their individual care processes as part of working collaboratively. A performance management framework could help us understand and reconcile the individual-collaborative interchange. This paper introduces the Collaboration Space Ontology (CSOT) and a Collaborative Care Model Canvas (CCMC) as the two components of a performance management framework for collaborative care delivery that we are developing. We provide an illustrative care study of ADHD to describe how our framework can support HIT design to support collaborative care delivery.
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Papers by Rubina Lakhani