Papers by Riteshkumar Dalwadi
This book focuses on how different factors contribute in shaping consumers perceptions about orga... more This book focuses on how different factors contribute in shaping consumers perceptions about organized retail stores and to identify factors affecting consumers’ attitude towards organized retail stores. It also aims to discover motivating factors that attracts consumers to visit organized retail stores. Moreover, it not only intends to identify the factors affecting to consumer buying behavior while shopping at retail stores but also to bring out the preference parameters for shopping at organized retail stores rather than traditional stores. Whether consumers favor opening of such organized retail stores or not is also one of the research objective. Finally, the book brings out the areas of improvements for organized retail stores and suggests competent and innovative strategies for retail stores.
Global Journal of Management and Business Research, 2015
Retail sector expanding with fastest rate in India. Total retail sector is growing at a much fast... more Retail sector expanding with fastest rate in India. Total retail sector is growing at a much faster rate of 45-50% per annum. From which, organized retail reported 16% for the year 2011-121. At the same time traditional retail formats have predominately covered the market. Now, the retail formats are operating with more sophistication in order to provide a new and distinct experience. The Modern retail stores are providing now a new shopping experience to customers and constantly providing a wide range of choice. In order to know how the modern formats appeals to consumers on different dimensions or parameters various studies were carried out. In the literature the relationship between store attributes and preference for retail format is also examined. This study focuses on, why consumers prefer a modern retail store in comparison with a traditional retail store.
Conference Paper, Oct 26, 2006
How shall I talk of the sea to the frog,
if it has never left his pond?
How shall I talk of the... more How shall I talk of the sea to the frog,
if it has never left his pond?
How shall I talk of the frost to the bird of the summerland,
if it has never left the land of its birth?
How shall I talk of life with the sage,
if he is prisoner of his doctrine?
- Chung Tsu, 4th Century B.C.
The world is shrinking. People of different cultural backgrounds are more interdependent than ever. The 21st century confronts ever-shifting social, cultural, and technological challenges. The rapid development in every aspect of the 21st century requires that we see things through others' eyes and develop a new way of living together. This global mindset can only result from competent intercommunication among people from diverse cultures. Thus, the need for intercultural communication enhancement across disciplines becomes critical for success in our world.
The need for intercultural communication enhancement, especially intercultural sensitivity, across disciplines becomes critical for future success. In view of various issues pertaining to a theme, this paper focus on the need for intercultural communication, issues/examples in MNCs pertaining to intercultural communication and various strategies/models to resolve the bottlenecks of multicultural communication. The study is based on literature review and secondary data.
Conference Paper, 2014
Retail sector expanding with fastest rate in India. Total retail sector is growing at a much fast... more Retail sector expanding with fastest rate in India. Total retail sector is growing at a much faster rate of 45-50% per annum. From which, organized retail reported 16% for the year 2011-12. At the same time traditional retail formats have predominately covered the market. Now, the retail formats are operating with more sophistication in order to provide a new and distinct experience. The Modern retail stores are providing now a new shopping experience to customers and constantly providing a wide range of choice. In order to know how the modern formats appeals to consumers on different dimensions or parameters various studies were carried out. In the literature the relationship between store attributes and preference for retail format is also examined. This study focuses on, why consumers prefer a modern retail store in comparison with a traditional retail store.
Conference Paper, 2007
The marketplace is one of the few areas in modern society where people participate in a straight ... more The marketplace is one of the few areas in modern society where people participate in a straight line today. Marketing is defined, as the process of defining, creating and fulfilling the consumers’ needs better than competitors and knowledge of consumer behavior is therefore vital for achieving the marketing goals. Companies are found with newer ideas, business approaches and marketing philosophies, one of them is buzz among marketing practices, known as rural marketing. Rural marketing involves delivering manufactured or processed inputs or services to rural producers or consumers. Firms are targeting the rural consumers, who seem critical for the survival of tomorrow and success. Different companies adapt various strategies from helping rural consumers in needs identification - to - creation of value - to - distribution - to - after sales services and many other things. Companies have targeted to rural market and accepted rural marketing practices because the Indian rural market offers enormous opportunities and potential market for companies to explore.
In recent time, rural markets have acquired significance, as the overall growth of the economy has resulted into substantial increase in the purchasing power of the rural communities. On account of green revolution, white revolution and like, the rural areas are consuming a large quantity of industrial and urban manufactured products. In this context, a special marketing strategy, namely, rural marketing has emerged. The purpose of this paper is to bring out understanding of the Indian rural market, trace the significance of rural market, opportunities and challenges and to discuss how firms in India have used it. This paper cites various examples of how organizations today dedicating much attention to tap the Indian rural market and strategies. It is based on secondary data and literature study.
Conference Paper, Aug 25, 2007
This paper tries to explain the various aspects of improving the Knowledge Sharing Culture (KSC) ... more This paper tries to explain the various aspects of improving the Knowledge Sharing Culture (KSC) and Knowledge Management KM) in the corporate structure and their impacts on corporate performance. KSC plays and important role in the corporate to achieve the number of objectives of the organization like competitive advantage, performance, profit, cost reduction, etc. again in addition to this by improving the KSC in the corporate structure we can gain the advantages in terms of revenue, marketing and cost of production. Again the development of KM largely depends on the organizational structure of an organization. The internal organization structure needs to be developed through the social processes of interaction and conferences, which will facilitate the accomplishment of sustainable KSC and corporate vision. The focus of managers should be on the various components of corporate culture and factors before embarking ion installing and improving a sound KSC.
Conference Paper, 2007
Financial sector reforms were initiated as part of overall economic reforms in the country and wi... more Financial sector reforms were initiated as part of overall economic reforms in the country and wide-ranging reforms covering industry, trade, taxation, external sector, banking and financial markets have been carried out since mid 1991. A decade of economic and financial sector reforms has strengthened the fundamentals of the Indian economy and transformed the operating environment for financial institutions and banks in the country.
Further, deregulation has opened up new opportunities for banks to increase revenues by diversifying into investment banking, insurance, credit cards, depository services, mortgage financing, securitisation, etc. At the same time, liberalization has brought greater competition among banks, both domestic and foreign, as well as competition from mutual funds, NBFCs, post office, etc. Increasing competition is squeezing profitability and forcing banks to work efficiently on shrinking spreads. Positive fallout of competition is the greater choice available to consumers, and the increased level of sophistication and technology in banks. As banks benchmark themselves against global standards, there has been a marked increase in disclosures and transparency in bank balance sheets as also greater focus on corporate governance.
In view of different issues pertaining to a theme, this paper focuses on the, conceptual reading of custuomer-oriented approach, outlook of banking in India, and key transformations in banking services. In this paper have studied private and public banks of Visnagar to find out how different banking services have transformed or how banks have become more innovative keeping in mind customers. Literature review and secondary data were also used for the study.
Conference Paper, Mar 15, 2009
In India now E-commerce, Internet shopping and cyber malls (termed as e-tailing) are some of the ... more In India now E-commerce, Internet shopping and cyber malls (termed as e-tailing) are some of the topical approaches which have appealed to academicians and practitioners of marketing in recent times. There are few observations that remind us that E-commerce and E-tailing is a reality and not a myth. Certain product categories, such as books and music, are readily amenable to Internet shopping. Even FMCG products may be amenable to Internet shopping. Amazon.com, which deals in books and music software, is accessible to consumers around the world. Closer home, there is Fabmart and Rediff. Amul products are sold to a 50,000 strong customer base (in several cities) through the Net. B2B marketing is already experiencing the impact of the Internet. Electrolux has introduced a Web-based washing machine abroad. Hindustan Lever Ltd plans to use e-commerce to unlock an inventory worth Rs 1,400 crore, which is generally stocked by its 7,000 stockists and over a million retailers. It has 14 manufacturing locations. E-commerce will certainly change the way consumers, manufacturers, intermediaries and suppliers communicate with each other. But, with all these developments, marketers have to consider a few fundamental questions before they build brands on the Net or woo customers through the Net. In connection with the theme this paper focus on the current outlook of E-tailing in India, the essence of E-tailing, important growth drivers of E-tailing in India, growth barriers of E-tailing in India, some of the real issues in E-tailing, and the innermost touch points to focus on in E-tailing in India.
SIES Journal of Management, Apr 1, 2010
In the recent times, India has witnessed transformation in the shopping habits of the consumers. ... more In the recent times, India has witnessed transformation in the shopping habits of the consumers. Modern retail outlets have provided Indian consumers with new shopping exposure and constantly evolving choice for shopping with embracing on wide range of products. Modern retail formats are operating in different sizes and shapes. They are quite different in terms of the ownership, the kind of premises (format) used, and the orientation of the product range. This study examines empirically how consumers' perceptions towards stores get affected by demographic, situational and store variables when they make purchase decision. The study emphasizes that product range, store layout, shopping convenience; promotional schemes, product pricing, customer service, employee behavior, and store ambience significantly influence the customers. Moreover, the paper provides crucial insights to people in organized retail business by identifying important variable like 1) Courteous Staff Members, 2) Customer Attention, 3) Offers and Discounts, 4) Comfort and Elegance, 5) Proximity, 6) Variety, 7) Speedy Service, 8) Assurance that must be considered while designing their operations.
Conference Paper, Dec 1, 2006
The purpose of this paper is to trace the significance of branding to attain sustainable competit... more The purpose of this paper is to trace the significance of branding to attain sustainable competitive advantage and discuss how it has been applied to firms’ strategy. It is cites examples of how organizations today paying much attention to managing brands and leveraging on them. It is based on secondary data and literature study.
International Journal of Marketing Principles and Practices , 2011
The purpose of this paper is to promote understanding of types of consumers in India in organized... more The purpose of this paper is to promote understanding of types of consumers in India in organized retail sector. The main objective of the study was to identify and categorize the types of consumers visiting the organized retail stores. For collecting the primary data, at each store 30 samples were selected for this purpose based on convenience. The data collection method was an informal interview and discussions with consumers for about 15 to 20 minutes at the exit door of the three identified organized retail stores operating in Ahmadabad .The original identity of the respondents and store is disguised by coding. The findings of the consumers' categories were identified through the conversational interviews. The consumers were then finally categorized based on findings are described as, Economic Consumers, Hedonist Consumers, Moralistic Consumers, Active (Involved) and Inactive Consumers, Definite and Indefinite Consumers, Individualistic Consumers, Recreational Consumers. There was an implicit recognition of qualitative data management as an iterative process.
International Journal of Marketing Principles and Practices, Feb 15, 2013
The purpose of this paper is to bring out understanding of global branding, trace the significanc... more The purpose of this paper is to bring out understanding of global branding, trace the significance of global branding, to discuss challenges and issues pertaining to global branding. This paper also cites various examples of MNCs that reached the worldwide markets through global branding.
Conference Paper, Dec 1, 2006
An important aspect of the current economic scenario in India is the emergence of organized retai... more An important aspect of the current economic scenario in India is the emergence of organized retail. There has been considerable growth in organized retailing business in recent years and
Conference Paper, 2006
Marketing is, and will continue to be, heavily influenced by IT, and marketers who do not adapt t... more Marketing is, and will continue to be, heavily influenced by IT, and marketers who do not adapt to this new technological era will not survive .The common perception was that with the internet, everything will change , that new rules would apply and that we would step over into a 'New' or 'Digital Economy'. The rules of technology, business, and marketing were different. It said that forget ROI, build market share. Forget mass marketing; develop a personal relationship. Forget the traditional consumer; focus on the "cyber-consumer." And those who don't believe this were said to be stuck in past.
Conference Paper, Mar 20, 2009
A series of article by Parsuraman, Zeithmal, and Berry has traced the development of the theory t... more A series of article by Parsuraman, Zeithmal, and Berry has traced the development of the theory that attempts to explain how consumer acquires perception of the quality of service firm. Parallel with their theory development, Parsuraman, et al. has experimented with various ways of measuring the hypothetical dimensions of service quality. The latest efforts resulted in asset of scale has designed and named RSQS. This paper describes a validation of the study of 28-items of RSQ scale on organized retail setting in Indian perspective. Exploratory factor analytic were used to explore the dimensionality of the scale. This study evaluates the scale developed in the US and considered valid in organized retail store. This paper addresses how customers view service quality of store in India. The frame work for service quality in the RSQ scale has five dimensional structure include Physical Aspects, Reliability, Personal interaction, Problem solving, Policy, also it has first three sub-dimensions comprise of two sub dimensions each.
Key Words: Service Quality, Retail Service Quality Scale, Scale Validation, Factor Analysis.
Books by Riteshkumar Dalwadi
Book Chapter, Dec 1, 2006
Computer mediated communication (CMC) is rapidly turning the world into Marshall McLuhan's "globa... more Computer mediated communication (CMC) is rapidly turning the world into Marshall McLuhan's "global village." It is an almost miraculous medium where people can communicate individually with each other, mediated by nothing more than computers and wires. In many ways, the online world, named "cyberspace" by William Gibson, has its own culture, morals, and expectations, but in just as many ways, it replicates the biases,
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Papers by Riteshkumar Dalwadi
if it has never left his pond?
How shall I talk of the frost to the bird of the summerland,
if it has never left the land of its birth?
How shall I talk of life with the sage,
if he is prisoner of his doctrine?
- Chung Tsu, 4th Century B.C.
The world is shrinking. People of different cultural backgrounds are more interdependent than ever. The 21st century confronts ever-shifting social, cultural, and technological challenges. The rapid development in every aspect of the 21st century requires that we see things through others' eyes and develop a new way of living together. This global mindset can only result from competent intercommunication among people from diverse cultures. Thus, the need for intercultural communication enhancement across disciplines becomes critical for success in our world.
The need for intercultural communication enhancement, especially intercultural sensitivity, across disciplines becomes critical for future success. In view of various issues pertaining to a theme, this paper focus on the need for intercultural communication, issues/examples in MNCs pertaining to intercultural communication and various strategies/models to resolve the bottlenecks of multicultural communication. The study is based on literature review and secondary data.
In recent time, rural markets have acquired significance, as the overall growth of the economy has resulted into substantial increase in the purchasing power of the rural communities. On account of green revolution, white revolution and like, the rural areas are consuming a large quantity of industrial and urban manufactured products. In this context, a special marketing strategy, namely, rural marketing has emerged. The purpose of this paper is to bring out understanding of the Indian rural market, trace the significance of rural market, opportunities and challenges and to discuss how firms in India have used it. This paper cites various examples of how organizations today dedicating much attention to tap the Indian rural market and strategies. It is based on secondary data and literature study.
Further, deregulation has opened up new opportunities for banks to increase revenues by diversifying into investment banking, insurance, credit cards, depository services, mortgage financing, securitisation, etc. At the same time, liberalization has brought greater competition among banks, both domestic and foreign, as well as competition from mutual funds, NBFCs, post office, etc. Increasing competition is squeezing profitability and forcing banks to work efficiently on shrinking spreads. Positive fallout of competition is the greater choice available to consumers, and the increased level of sophistication and technology in banks. As banks benchmark themselves against global standards, there has been a marked increase in disclosures and transparency in bank balance sheets as also greater focus on corporate governance.
In view of different issues pertaining to a theme, this paper focuses on the, conceptual reading of custuomer-oriented approach, outlook of banking in India, and key transformations in banking services. In this paper have studied private and public banks of Visnagar to find out how different banking services have transformed or how banks have become more innovative keeping in mind customers. Literature review and secondary data were also used for the study.
Key Words: Service Quality, Retail Service Quality Scale, Scale Validation, Factor Analysis.
Books by Riteshkumar Dalwadi
if it has never left his pond?
How shall I talk of the frost to the bird of the summerland,
if it has never left the land of its birth?
How shall I talk of life with the sage,
if he is prisoner of his doctrine?
- Chung Tsu, 4th Century B.C.
The world is shrinking. People of different cultural backgrounds are more interdependent than ever. The 21st century confronts ever-shifting social, cultural, and technological challenges. The rapid development in every aspect of the 21st century requires that we see things through others' eyes and develop a new way of living together. This global mindset can only result from competent intercommunication among people from diverse cultures. Thus, the need for intercultural communication enhancement across disciplines becomes critical for success in our world.
The need for intercultural communication enhancement, especially intercultural sensitivity, across disciplines becomes critical for future success. In view of various issues pertaining to a theme, this paper focus on the need for intercultural communication, issues/examples in MNCs pertaining to intercultural communication and various strategies/models to resolve the bottlenecks of multicultural communication. The study is based on literature review and secondary data.
In recent time, rural markets have acquired significance, as the overall growth of the economy has resulted into substantial increase in the purchasing power of the rural communities. On account of green revolution, white revolution and like, the rural areas are consuming a large quantity of industrial and urban manufactured products. In this context, a special marketing strategy, namely, rural marketing has emerged. The purpose of this paper is to bring out understanding of the Indian rural market, trace the significance of rural market, opportunities and challenges and to discuss how firms in India have used it. This paper cites various examples of how organizations today dedicating much attention to tap the Indian rural market and strategies. It is based on secondary data and literature study.
Further, deregulation has opened up new opportunities for banks to increase revenues by diversifying into investment banking, insurance, credit cards, depository services, mortgage financing, securitisation, etc. At the same time, liberalization has brought greater competition among banks, both domestic and foreign, as well as competition from mutual funds, NBFCs, post office, etc. Increasing competition is squeezing profitability and forcing banks to work efficiently on shrinking spreads. Positive fallout of competition is the greater choice available to consumers, and the increased level of sophistication and technology in banks. As banks benchmark themselves against global standards, there has been a marked increase in disclosures and transparency in bank balance sheets as also greater focus on corporate governance.
In view of different issues pertaining to a theme, this paper focuses on the, conceptual reading of custuomer-oriented approach, outlook of banking in India, and key transformations in banking services. In this paper have studied private and public banks of Visnagar to find out how different banking services have transformed or how banks have become more innovative keeping in mind customers. Literature review and secondary data were also used for the study.
Key Words: Service Quality, Retail Service Quality Scale, Scale Validation, Factor Analysis.