The main objective of the study was to identify the factors that affect consumer satisfaction tow... more The main objective of the study was to identify the factors that affect consumer satisfaction towards e payment. Price, quality, information, and security are taken to measure the customer satisfaction towards e-payment. Survey questionnaire were used to collect the primary data. Convenient sampling was used for the sampling. Altogether, 150 samples were considered for the collection of the necessary data. Descriptive as well as inferential statistical tools were used to analyze the primary data. Mean and standard deviation were used as a descriptive statistic to describe the situation of collected data and correlation was used as inferential statistics has used to examine the relationship of independent variables with customer satisfaction. From the result of correlation analysis, it is found that there is a significant positive high correlation of security and information with customer satisfaction. Moreover, it is found that there is moderate correlation between quality and cust...
Commercial bank service quality dimensions and customer satisfaction are related with each other.... more Commercial bank service quality dimensions and customer satisfaction are related with each other. Customer satisfaction play significant role for the success of bank. A structured questionnaire with 5 point Likert scale has been used to collect the data by conducting field survey. The sample size is 144 and chosen on a convenient basis. Data has been analyzed by using statistical tools like mean and Correlation Coefficient. The result revealed that service quality dimensions like such as tangibility, reliability, assurance, empathy, and responsiveness have significantly and positively correlated on customer satisfaction of commercial bank in Nepal.
The main objective of the study was to identify the factors that affect consumer satisfaction tow... more The main objective of the study was to identify the factors that affect consumer satisfaction towards e payment. Price, quality, information, and security are taken to measure the customer satisfaction towards e-payment. Survey questionnaire were used to collect the primary data. Convenient sampling was used for the sampling. Altogether, 150 samples were considered for the collection of the necessary data. Descriptive as well as inferential statistical tools were used to analyze the primary data. Mean and standard deviation were used as a descriptive statistic to describe the situation of collected data and correlation was used as inferential statistics has used to examine the relationship of independent variables with customer satisfaction. From the result of correlation analysis, it is found that there is a significant positive high correlation of security and information with customer satisfaction. Moreover, it is found that there is moderate correlation between quality and cust...
Commercial bank service quality dimensions and customer satisfaction are related with each other.... more Commercial bank service quality dimensions and customer satisfaction are related with each other. Customer satisfaction play significant role for the success of bank. A structured questionnaire with 5 point Likert scale has been used to collect the data by conducting field survey. The sample size is 144 and chosen on a convenient basis. Data has been analyzed by using statistical tools like mean and Correlation Coefficient. The result revealed that service quality dimensions like such as tangibility, reliability, assurance, empathy, and responsiveness have significantly and positively correlated on customer satisfaction of commercial bank in Nepal.
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