Papers by Phillip Ein-dor
management.tau.ac.il
This paper includes two parts: evaluating e-government and identifying its success factors. The e... more This paper includes two parts: evaluating e-government and identifying its success factors. The evaluation and measurement of e-government services and contact channels are at the centre of the first part. A systematic study of local e-government has created an in-depth index of the local e-government in Israel, and its four sub-indices, that were extracted by factor analysis: efficiency, basic efficiency, contact with the public, and effectiveness. Interestingly enough, socioeconomic, financial, or demographic factors did not fully explain the index results and were consequently excluded as alternative explanatory factors. Questionnaires and interviews with managers and other officials provided support to the viability of a new model, termed technophilia, which is now extended to the organizational level. The technophilia model that was developed and empirically examined in a previous study concerning the process of technology adoption at the level of the individual is revealed, in this study, as a valid explanation for the e-government index results. By developing the index, observing municipal websites, and carrying out a detailed examination, we have opened the "black box" of organizational processes and portrayed the technophile managers that intuitively plan and implement citizen-oriented information systems and Internet websites and lead to technical and social change. Theoretical implications are discussed in the context of sociotechnical approaches (actor-network theory).
The evolution of E-Government provides the opportunity to explore Information and Communication T... more The evolution of E-Government provides the opportunity to explore Information and Communication Technology (ICT) adoption by individuals and organizations. A systematic study of local egovernment has provided important insights into this topic. This research created an in-depth index of the local e-government in Israel, and consequently contributed to the establishment of a theory on ICT acceptance and management. 88 Internet websites of local authorities were evaluated. In an attempt to understand the differences between them, questionnaires and interviews were carried on among managers in local authorities. This study draws a line from the individual's digital literacy to her ability to intuitively accomplish the normative principles of Information Systems (IS) planning and implementation.
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Papers by Phillip Ein-dor