World Academy of Science, Engineering and Technology, International Journal of Electronics and Communication Engineering, Aug 11, 2016
The research explores the trust building mechanisms among e-commerce vendors and reconciles trust... more The research explores the trust building mechanisms among e-commerce vendors and reconciles trust as a cognitive as well as a knowledge based mechanism in the proposed framework. An empirical examination is conducted with variables integrity, benevolence and ability with trust as the dependent variable and propensity to trust as the mediating variable. Authors establish ability and integrity as primary antecedents and explore the central role of trust propensity in the online trust for Indian buyers. Additionally, it is observed that in the context of online buyers behaviour benevolence seems insignificant, which is counter-intuitive given the role of discounts in the Indian market. Lastly, the role of media and social influencers in building a perception of trust seems of little consequence.
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Papers by Prageet Aeron