Page 1. VALIDATING THE IS-IMPACT MODEL IN THE MALAYSIAN PUBLIC SECTOR Nur Fazidah Elias PhD A the... more Page 1. VALIDATING THE IS-IMPACT MODEL IN THE MALAYSIAN PUBLIC SECTOR Nur Fazidah Elias PhD A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy Information Systems Discipline Faculty of Science and Technology ...
… Journal on Advanced Science, Engineering and …, Jan 1, 2012
The importance of canvassing multiple levels of stakeholders (i.e. Strategic, Managerial, Operati... more The importance of canvassing multiple levels of stakeholders (i.e. Strategic, Managerial, Operational and Technical) for measuring information system (IS) success has been discussed by academics for several decades. From the literature, it is apparent that IS success researchers have measured IS success from different groups of stakeholders. This make results difficult to compare. It becomes more complicated when there are many classifications of IS stakeholders suggested in the literature. With different level of users, there are many arguments on whose perspective is important when measuring IS. Some IS success researchers argue that IS Success can be measured from only selected level of stakeholders, thus different measures are needed for different level of stakeholders. Others suggest that canvassing all level of stakeholders would be beneficial to arrive at a complete and meaningful IS success score. In this paper, we present findings from a survey that indicates that different groups of stakeholders have differing views when evaluating the success of an IS. However, we disagree that different set of measures should be used for different level of stakeholders. Based on the empirical evidence that we collected at four state governments in Malaysia, we recommend that IS should be evaluated across all level of stakeholders in order to arrive at a holistic impact score.
… Journal on Advanced Science, Engineering and …, Jan 1, 2011
Information Systems researchers have employed a diversity of sometimes inconsistent measures of I... more Information Systems researchers have employed a diversity of sometimes inconsistent measures of IS success, seldom explicating the rationale, thereby complicating the choice for future researchers. In response to these and other issues, Gable, Sedera and Chan introduced the IS-Impact measurement model. This model represents "the stream of net benefits from the Information System (IS), to date and anticipated, as perceived by all key-user-groups". Although the IS-Impact model was rigorously validated in previous research, there is a need to further generalise and validate it in different context. This paper reported the findings of the IS-Impact model revalidation study at four state governments in Malaysia with 232 users of a financial system that is currently being used at eleven state governments in Malaysia. Data was analysed following the guidelines for formative measurement validation using SmartPLS. Based on the PLS results, data supported the IS-Impact dimensions and measures thus confirming the validity of the IS-Impact model in Malaysia. This indicates that the IS-Impact model is robust and can be used across different context.
Proceedings of the Pacific Asia Conference on …, Jan 1, 2009
For over a decade, IT expenditure in China and Malaysia has shown a significant increase, as orga... more For over a decade, IT expenditure in China and Malaysia has shown a significant increase, as organisations in these countries are increasingly dependent on information systems (IS) for achieving strategic advantages and business benefits. However, there have been numerous reports of dissatisfaction with IS, and in some cases the effectiveness of the information systems have yet to be reviewed. Two exploratory case studies reported in this paper are the first phase of an overall research in validating the IS-Impact model introduced by Gable, Sedera and Chan in two countries: China and Malaysia. This validation research aims to produce a standard measuring model across different contexts. The purpose of this paper is to present preliminary findings from two exploratory case studies, attempt to test the feasibility of the research design and to investigate applicability of the IS-Impact model in Chinese and Malaysian organisations. Twenty-nine respondents from a Chinese private company and seventeen respondents from a state government in Malaysia were involved in these studies. Findings indicated that most of existing IS-Impact measures are applicable in the study contexts, however, there are some new measures informed by the respondents. Feedback from the case studies also suggested necessary modifications to the Mandarin instrument.
Page 1. VALIDATING THE IS-IMPACT MODEL IN THE MALAYSIAN PUBLIC SECTOR Nur Fazidah Elias PhD A the... more Page 1. VALIDATING THE IS-IMPACT MODEL IN THE MALAYSIAN PUBLIC SECTOR Nur Fazidah Elias PhD A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy Information Systems Discipline Faculty of Science and Technology ...
… Journal on Advanced Science, Engineering and …, Jan 1, 2012
The importance of canvassing multiple levels of stakeholders (i.e. Strategic, Managerial, Operati... more The importance of canvassing multiple levels of stakeholders (i.e. Strategic, Managerial, Operational and Technical) for measuring information system (IS) success has been discussed by academics for several decades. From the literature, it is apparent that IS success researchers have measured IS success from different groups of stakeholders. This make results difficult to compare. It becomes more complicated when there are many classifications of IS stakeholders suggested in the literature. With different level of users, there are many arguments on whose perspective is important when measuring IS. Some IS success researchers argue that IS Success can be measured from only selected level of stakeholders, thus different measures are needed for different level of stakeholders. Others suggest that canvassing all level of stakeholders would be beneficial to arrive at a complete and meaningful IS success score. In this paper, we present findings from a survey that indicates that different groups of stakeholders have differing views when evaluating the success of an IS. However, we disagree that different set of measures should be used for different level of stakeholders. Based on the empirical evidence that we collected at four state governments in Malaysia, we recommend that IS should be evaluated across all level of stakeholders in order to arrive at a holistic impact score.
… Journal on Advanced Science, Engineering and …, Jan 1, 2011
Information Systems researchers have employed a diversity of sometimes inconsistent measures of I... more Information Systems researchers have employed a diversity of sometimes inconsistent measures of IS success, seldom explicating the rationale, thereby complicating the choice for future researchers. In response to these and other issues, Gable, Sedera and Chan introduced the IS-Impact measurement model. This model represents "the stream of net benefits from the Information System (IS), to date and anticipated, as perceived by all key-user-groups". Although the IS-Impact model was rigorously validated in previous research, there is a need to further generalise and validate it in different context. This paper reported the findings of the IS-Impact model revalidation study at four state governments in Malaysia with 232 users of a financial system that is currently being used at eleven state governments in Malaysia. Data was analysed following the guidelines for formative measurement validation using SmartPLS. Based on the PLS results, data supported the IS-Impact dimensions and measures thus confirming the validity of the IS-Impact model in Malaysia. This indicates that the IS-Impact model is robust and can be used across different context.
Proceedings of the Pacific Asia Conference on …, Jan 1, 2009
For over a decade, IT expenditure in China and Malaysia has shown a significant increase, as orga... more For over a decade, IT expenditure in China and Malaysia has shown a significant increase, as organisations in these countries are increasingly dependent on information systems (IS) for achieving strategic advantages and business benefits. However, there have been numerous reports of dissatisfaction with IS, and in some cases the effectiveness of the information systems have yet to be reviewed. Two exploratory case studies reported in this paper are the first phase of an overall research in validating the IS-Impact model introduced by Gable, Sedera and Chan in two countries: China and Malaysia. This validation research aims to produce a standard measuring model across different contexts. The purpose of this paper is to present preliminary findings from two exploratory case studies, attempt to test the feasibility of the research design and to investigate applicability of the IS-Impact model in Chinese and Malaysian organisations. Twenty-nine respondents from a Chinese private company and seventeen respondents from a state government in Malaysia were involved in these studies. Findings indicated that most of existing IS-Impact measures are applicable in the study contexts, however, there are some new measures informed by the respondents. Feedback from the case studies also suggested necessary modifications to the Mandarin instrument.
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