The International Journal of Business & Management, 2019
Impact of ICT on Human Resources and Socio-Cultural Perspectives of Microfinance Organizations 1.... more Impact of ICT on Human Resources and Socio-Cultural Perspectives of Microfinance Organizations 1. Introduction Studies on organizational performance suggest that the strategic use of human resources of an organization is one of the most important determinates of organizational success (Som, 2008). In general, human resources in service organizations are considered as one of the critical success factors than that of modern manufacturing organizations (Premkumer, 1992). Microfinance is a 'semi-formal' financial service in between the services of formal financial organizations and local moneylenders, which provides financial services to the economically and socially marginalized unbanked community (World Bank, 1997). It provides collateral-free micro-financial services to the people live in poverty. The services are provided at their doorsteps with intense monitoring and supervisory mechanisms involving human resources who are directly bound to each target people at their community level. In that way, microfinance providing organizations are human resources intensive service organizations, and the organizational success largely depends on the performance of the employees working there. However, sustainable performance is a function of a set of factors internal to the performer, and the material and socio-cultural contexts within which the performance occurs (Seyal et al., 2000).As an unexplored area, this paper identifies the impacts of using ICT on human resources and socio-cultural perspectives of microfinance organizations in Bangladesh that may help practitioners of microfinance management, and may contribute to the Human Resource Management (HRM) and Organizational Behavior (OB) knowledge domains. 2. An Overview of Microfinance and Structure of Microfinance Organizations Microfinance is a development program that provides small amounts of collateral-free credit to the people in poverty. The overall belief behind the concept of microfinance is that, using these credits, the borrowers are able to create self-employments and be able to come out of vicious cycle of poverty (Yunus and Jolis, 1998). Smith (1776) asserted, 'Money, says the proverb, makes money. When you have got a little, it is often easy to get more. The great difficult thing is to get that little' (p. 111). Microfinance intervention is designed to provide this 'little capital' as a 'micro-credit' to the people who are economically and socially marginalized in the community. Besides providing credits, microfinance services include micro savings, micro insurance and a process of social development so that the borrowing households can come out of poverty in a sustainable way. Because of the claimed contributions of this development intervention, the microfinance sector has been recognized with world famous awards including the Nobel Peace Prize for 2006, and the United Nations proclaimed 2005 as the 'year of microcredit'. However, antithesis about the contributions of microfinance is also there (
Customer is the king for any business whether it is manufacturing or service oriented in nature. ... more Customer is the king for any business whether it is manufacturing or service oriented in nature. Service encounter satisfaction is exigent to develop long run competitive position in market. The main objective of this study is to measure how different service encounters contribute on customer satisfaction by basing on some selected super shops of Dhaka city. The study has also focused on identifying the stages where customers are mostly satisfied from service encounter. This is a quantitative study where both primary and secondary data has used. The customers who purchase frequently from super shop are considered as population. The sample size of the study is 110 which has found by applying the Cochran’s formula (n0= (Z2 pq)/e2 ). Here, the 0 degree of error has considered as 9.5%. The respondents were determined purposively in order to collect primary data through questionnaire. The questionnaire has been prepared according to Rensis Likert 5 point scale. SPSS version-23 has been u...
The International Journal of Business & Management, 2019
Impact of ICT on Human Resources and Socio-Cultural Perspectives of Microfinance Organizations 1.... more Impact of ICT on Human Resources and Socio-Cultural Perspectives of Microfinance Organizations 1. Introduction Studies on organizational performance suggest that the strategic use of human resources of an organization is one of the most important determinates of organizational success (Som, 2008). In general, human resources in service organizations are considered as one of the critical success factors than that of modern manufacturing organizations (Premkumer, 1992). Microfinance is a 'semi-formal' financial service in between the services of formal financial organizations and local moneylenders, which provides financial services to the economically and socially marginalized unbanked community (World Bank, 1997). It provides collateral-free micro-financial services to the people live in poverty. The services are provided at their doorsteps with intense monitoring and supervisory mechanisms involving human resources who are directly bound to each target people at their community level. In that way, microfinance providing organizations are human resources intensive service organizations, and the organizational success largely depends on the performance of the employees working there. However, sustainable performance is a function of a set of factors internal to the performer, and the material and socio-cultural contexts within which the performance occurs (Seyal et al., 2000).As an unexplored area, this paper identifies the impacts of using ICT on human resources and socio-cultural perspectives of microfinance organizations in Bangladesh that may help practitioners of microfinance management, and may contribute to the Human Resource Management (HRM) and Organizational Behavior (OB) knowledge domains. 2. An Overview of Microfinance and Structure of Microfinance Organizations Microfinance is a development program that provides small amounts of collateral-free credit to the people in poverty. The overall belief behind the concept of microfinance is that, using these credits, the borrowers are able to create self-employments and be able to come out of vicious cycle of poverty (Yunus and Jolis, 1998). Smith (1776) asserted, 'Money, says the proverb, makes money. When you have got a little, it is often easy to get more. The great difficult thing is to get that little' (p. 111). Microfinance intervention is designed to provide this 'little capital' as a 'micro-credit' to the people who are economically and socially marginalized in the community. Besides providing credits, microfinance services include micro savings, micro insurance and a process of social development so that the borrowing households can come out of poverty in a sustainable way. Because of the claimed contributions of this development intervention, the microfinance sector has been recognized with world famous awards including the Nobel Peace Prize for 2006, and the United Nations proclaimed 2005 as the 'year of microcredit'. However, antithesis about the contributions of microfinance is also there (
Customer is the king for any business whether it is manufacturing or service oriented in nature. ... more Customer is the king for any business whether it is manufacturing or service oriented in nature. Service encounter satisfaction is exigent to develop long run competitive position in market. The main objective of this study is to measure how different service encounters contribute on customer satisfaction by basing on some selected super shops of Dhaka city. The study has also focused on identifying the stages where customers are mostly satisfied from service encounter. This is a quantitative study where both primary and secondary data has used. The customers who purchase frequently from super shop are considered as population. The sample size of the study is 110 which has found by applying the Cochran’s formula (n0= (Z2 pq)/e2 ). Here, the 0 degree of error has considered as 9.5%. The respondents were determined purposively in order to collect primary data through questionnaire. The questionnaire has been prepared according to Rensis Likert 5 point scale. SPSS version-23 has been u...
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