Mohammed Adli

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Andrej Dujella

University of Zagreb

Hemin Koyi

Uppsala University

Jana Javornik

University of East London

Graham Martin

University of Leicester

Gwen Robbins Schug

University of North Carolina at Greensboro

Gabriel Gutierrez-Alonso

University of Salamanca

John Sutton

Macquarie University

Eros Carvalho

Universidade Federal do Rio Grande do Sul

Kevin Arbuckle

Swansea University

Jesper Hoffmeyer

University of Copenhagen

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Papers by Mohammed Adli

Call Centres’ Integration in the Abode of Ex-Colonized Countries: Morocco as a Case Study

Proceedings of The 7th International Conference on Research in Humanities and Social Sciences

The Concept of Identity in the Business World : Towards Investigation

International Journal of Humanities, Philosophy and Language

In the last few years, the word identity seems to have become a difficult and ambiguous concept. ... more In the last few years, the word identity seems to have become a difficult and ambiguous concept. Its difficulty lies in its changeability and transience. Certainly, Identity, be it social, cultural, religious or whatsoever, can be quickly shaped and changed by socio-political, economic, ideological and most importantly cultural forces. Nowadays, it is generally acknowledged that the construction of identity is dramatically increasing in almost every part of the world. Therefore, identity should be dealt with from different perspectives, both locally and globally. The present paper tends to question the concept of identity in the world of business in general, and inside call centers, which are located in Morocco in particular. Definitely, call centers are an increasingly important part of today’s business world; they create new work opportunities for millions of agents across the globe and they serve as a primary customer-facing channel for firms in different countries. Their main ai...

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Promoting Inclusivity And Diversity In Moroccan Higher Education: An Evaluation Of Internationalization Policies And Practices At Mohammed 1st University

by Houda Lahbouchi and Mohammed Adli

IOSR Journal Of Humanities And Social Science (IOSR-JHSS), 2023

Recently, the internationalization of Higher Education has gained a momentum as higher education ... more Recently, the internationalization of Higher Education has gained a momentum as higher education institutions
strive to prepare students for a globalized world. Nonetheless, this process is not without challenges, especially
when it comes to the effective implementation of the internationalization policies and practices. This effective
implementation lies in the promotion of inclusivity and diversity within higher education institutions. The present
study highlights the case of a Moroccan Higher Education Institution, that of Mohammed 1st University, to
meticulously examine how the policies and practices of this institution are attuned to the diverse needs of students
in culturally and linguistically diverse environments. The aim of this paper is, on the one hand, to discuss the
strategic state of the internationalization of Moroccan Higher Education and, on the other hand, to evaluate
whether or not the existing policies and practices of Mohammed 1st University align with the principles and
strategies of inclusion and intercultural communication. Further is to assess the extent to which these strategies
are being effectively implemented. In fact, these strategies are required to meet the diverse needs of students from
different cultures and backgrounds. Based on ministerial policies with regard to Mohammed 1st University’s
websites- brochures and social media posts, the current study examines these policies and communicative
practices using qualitative content analysis. The results highlight the internationalization practices and the
effective implementation of the internationalization policies by Mohammed 1st University, and they identified the
areas of improvement, especially in the areas related to students’ inclusion, intercultural competence, and global
engagement.
Keywords: Internationalization, Moroccan Higher Education, Inclusion, Intercultural Communication
Strategies, Ministerial Policies, Communicative Practices.