Papers by Minwir Al-Shammari
Asia Pacific Journal of Management, 2009
This study addresses the moderating role of empowerment on the relationship between leader–member... more This study addresses the moderating role of empowerment on the relationship between leader–member exchange (LMX) quality and subordinates’ organizational citizenship behavior (OCB). Using hierarchical multilevel analyses, we found that LMX is positively related to OCB. Likewise, we found that team-level empowerment climate is positively related to individual-level feelings of empowerment, which, in turn, positively moderate the positive effect of LMX
International Journal of Process Management and Benchmarking
International Journal of eBusiness and eGovernment Studies, Nov 26, 2021
This study examines users' satisfaction with a customer relationship system (CRM) system ... more This study examines users' satisfaction with a customer relationship system (CRM) system in Bahrain. The selected variables are perceived ease of use, perceived usefulness, user support, facilitating conditions, and social influence. A sample of seventy employees working in a telecommunications company was selected to answer the questionnaire, but sixty questionnaires were retrieved. The collected data were analyzed using the partial least square-structural equation modeling (PLS-SEM) approach. The SmatPLS 3.3.3 software was used to perform data analysis. The results revealed that employees were highly satisfied with the CRM system and a significant relationship between the selected variables and user satisfaction. CRM has become a crucial system for organisations, given that customers are the number one factor in delivering economic value for companies.
Journal of Business & Industrial Marketing, 2003
This empirical investigation examines the impact of organizational culture types on job satisfact... more This empirical investigation examines the impact of organizational culture types on job satisfaction in a survey of marketing professionals in a cross‐section of firms in the USA. Cameron and Freeman’s (1991) model of organizational cultures comprising of clan, adhocracy, hierarchy, and market was utilized as the conceptual framework for analysis. The results indicate that job satisfaction levels varied across corporate cultural typology. Within the study conceptual framework, job satisfaction invoked an alignment of cultures on the vertical axis that represents a continuum of organic processes (with an emphasis on flexibility and spontaneity) to mechanistic processes (which emphasize control, stability, and order). Job satisfaction was positively related to clan and adhocracy cultures, and negatively related to market and hierarchy cultures.
Analytical thinking is a key element in effectively handling many business problems. The central ... more Analytical thinking is a key element in effectively handling many business problems. The central base to this approach is philosophical as we assume that the world is a rational place and that any situation may be considered logically so that its essential features may be understood and analysed. There are several teaching aids that can be used for solving business problems. These aids will be discussed along with the teaching approach adopted by the author, with a special emphasis on modelling as a powerful problem-solving tool.
The purpose of this paper is to measure the comparative operating efficiency of retail Islamic ba... more The purpose of this paper is to measure the comparative operating efficiency of retail Islamic banks operating in the Kingdom of Bahrain over the sample period 2010-2013. The study employed Data Envelopment Analysis (DEA) model as a non-parametric multi-criteria methodology for assessing relative efficiency of Decision-Making Units (DMUs). The variables considered are the financial information gathered from the financial statements issued by the investigated banks. The paper computes banks technical, pure technical, and scale efficiency scores, areas of efficiency improvements, and composite reference sets of the relatively inefficient banks
Journal of International Education in Business, 2021
Purpose The study is exploratory and aims to investigate students’ learning experience in a suppl... more Purpose The study is exploratory and aims to investigate students’ learning experience in a supply chain management (SCM) course at a university in Bahrain. The selected learning skills were cognitive, affective and interactive, whereas the adopted pedagogical tools were case analysis, evaluative essay and game exercise. Design/methodology/approach A questionnaire survey was distributed to undergraduate students enrolled in an SCM course at a university in Bahrain. Descriptive and inferential statistical analysis techniques were used. Inferential analysis tests were principal component analysis, Kruskal–Wallis analysis of variance and Dunn’s post hoc pairwise comparison test. Findings Results are inconclusive but revealed significant differences in students’ perceptions of learning skills among the adopted teaching methods. Significant differences in the perceived learning skills were found between the evaluative essay and the case analysis and between the report and the game exerci...
This research seeks to investigate the relationship between organizational culture and Knowledge ... more This research seeks to investigate the relationship between organizational culture and Knowledge Sharing in a Gulf Co-operative Council Company (GCCC). A questionnaire was used to collect data from selected departments in the company. The cultural variables that have been investigated were trust, communication between staff, leadership, and reward system. Results of the study showed a positive relationship between each of organizational culture factors (trust, communication between staff, leadership, and reward system) and knowledge sharing.
The world’s economy is shifting from a traditional one towards a knowledge-based economy. A tra¬d... more The world’s economy is shifting from a traditional one towards a knowledge-based economy. A tra¬ditional economy is known for resource scarcity, tangibility, limitability, an increasing marginal cost, and decreasing marginal utility. In contrast, a knowledge-based economy enjoys resource abundance, intangibility, inimitability, and diminishing marginal cost. The objectives of this paper is to propose a customer-centric knowledge management (CCKM) strategic model for public organizations and to explore its application to a public service setting, viz. e-health services in the Ministry of Health (MoH) in the Kingdom of Bahrain. As the paper seeks to propose a new model, it adopts an exploratory approach to the development of the model based on review of relevant scholarly literature. Principles of the model have been applied to the MoH services in the Kingdom of Bahrain. The e-health system provides an integrated and comprehensive knowledge about patients that help to improve health c...
This research examines the relationship between individuals' quality of leader-follower excha... more This research examines the relationship between individuals' quality of leader-follower exchange (LMX) and organizational justice (OJ) in Bahraini workgroups. A survey was developed and used. 173 surveys were collected through purposive non-probability sampling method. Correlation analysis was conducted to achieve the research objectives. At the individual-level of analysis positive significant relationships were identified between LMX and OJ dimensions. At the group-level those positive significant relationships continued to exist, i.e., LMX Level and OJ Climates. However, at that level, it was revealed that when LMX was measured as a dispersion construct, i.e., LMX Differentiation, those relationships with OJ Climates did not hold anymore. Additionally, workgroup heterogeneity was not related to LMX Differentiation and OJ Climates, neither it did moderate the relationships between them.
International Journal of Economics and Business Research, 2023
Advances in Business Strategy and Competitive Advantage, 2016
Societal demands, needs, and perspectives of ethical and socially responsible behavior within bus... more Societal demands, needs, and perspectives of ethical and socially responsible behavior within business environments are a driving force for corporate self-regulation. As such, executives must consistently work to understand the current definition of ethical business behavior and strive to meet the expectations of the cultures and communities they serve.
International Journal of Information Communication Technologies and Human Development, 2009
The transition to knowledge-intensive customer-centric enterprise is important, but never easy. R... more The transition to knowledge-intensive customer-centric enterprise is important, but never easy. Reorganizing people is likely to face critical structural and cultural change issues related to people. Addressing these issues is essential for the continued success of customer-value-building services and products. In light of today's competitive business environments and changing power of customers, organizations need to be able to deal with people-based issues in order to secure high quality customer service and long-life and profitable customer relationship. The article presents a recommended solution to deal with people change management in competitive business environments, viz. to 'reorganize people' in a customer-centric networked organization. 'Reorganization of people' is operationally defined by three sub-interventions: a) reconfiguring structure, b) reshaping culture, and c) rehabilitating people.
This study examines users' satisfaction with a customer relationship system (CRM) system in Bahra... more This study examines users' satisfaction with a customer relationship system (CRM) system in Bahrain. The selected variables are perceived ease of use, perceived usefulness, user support, facilitating conditions, and social influence. A sample of seventy employees working in a telecommunications company was selected to answer the questionnaire, but sixty questionnaires were retrieved. The collected data were analyzed using the partial least square-structural equation modeling (PLS-SEM) approach. The SmatPLS 3.3.3 software was used to perform data analysis. The results revealed that employees were highly satisfied with the CRM system and a significant relationship between the selected variables and user satisfaction. CRM has become a crucial system for organisations, given that customers are the number one factor in delivering economic value for companies.
Purpose-The main purpose of the study was to assess students' perceptions of cognitive, affective... more Purpose-The main purpose of the study was to assess students' perceptions of cognitive, affective, and interactive benefits in a business process re-engineering (BPR) course using five adopted teaching tools: role-playing, case studies, group assignments, electronic collaboration, and invited lecture. Design/methodology/approach-A list of 18 closed-ended questions and one open-ended question was distributed to a sample of 46 undergraduate students at the University of Bahrain's College of Business Administration who participated in the study. Findings-Descriptive statistics (mean scores) revealed that role-playing was the most useful technique in the improvement of students' cognitive, affective, and interactive skills, followed by group assignments, case method, invited lecture, and electronic collaboration respectively (except for the improvement of cognitive skills where the invited lecture prevailed over the case method). ANOVA results revealed that there were no significant differences in perceptions of cognitive benefits between most teaching tools. The only significant variations detected were between the web-based tool on the one side and the rest of tools on the other. Significant differences were also found in perceptions of affective and interactive benefits for almost all teaching tools. Originality/value-The best practices resulting from the adopted teaching process are expected to form a blueprint for benchmarking design of a BPR course or a course in other business subject areas.
Organizational Learning and Knowledge
Information and Knowledge Management, 2014
This research seeks to investigate the relationship between organizational culture and Knowledge ... more This research seeks to investigate the relationship between organizational culture and Knowledge Sharing in a Gulf Co-operative Council Company (GCCC). A questionnaire was used to collect data from selected departments in the company. The cultural variables that have been investigated were trust, communication between staff, leadership, and reward system. Results of the study showed a positive relationship between each of organizational culture factors (trust, communication between staff, leadership, and reward system) and knowledge sharing. Keywords: organizational culture, knowledge sharing, GCC
This study seeks to examine service quality in the context of automobile industry from customer’s... more This study seeks to examine service quality in the context of automobile industry from customer’s point of view using SERVQUL model that has five main dimensions, viz., tangibles, responsiveness, reliability, assurance and empathy. A questionnaire was personally distributed to 120 customers selected randomly from three service locations of a Saudi Automotive Company (SAC) from three geographic locations in Saudi Arabia. The study also concludes that the most important quality dimensions from customer’s viewpoint was the reliability and assurance followed by tangibility and responsiveness while the empathy dimension was the least important. Introduction In today's high competitive global market, the importance of the service sector has sharply increased in both the developing and already developed countries. Service providers are primarily focused on delivering superior service quality to achieve high levels of customer satisfaction and loyalty. Loyal customers can increase compa...
Organizational Learning and Knowledge
Online Information Review, 2012
Uploads
Papers by Minwir Al-Shammari