Laila Garieb

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Steven Pinker

Harvard University

Alejandra B Osorio

Wellesley College

David Seamon

Kansas State University

John Johnson

Pennsylvania State University

Florin Curta

University of Florida

Mauro Grondona

University of Genova

Sofia Avgitidou

Aristotle University of Thessaloniki

Thomas L Webb

The University of Sheffield

Rafael Domingo Osle

University of Navarra

José Manuel Santos

University of Salamanca

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Papers by Laila Garieb

Awareness and Acceptance in Using Smart Meter by Energy Customers in Malaysia

by Laila Garieb and DR. SITI RASHIDAH MOHD NASIR

Environment-Behaviour Proceedings Journal, 2020

The common issues of energy services related to customers’ complaints are delays in billing, inac... more The common issues of energy services related to customers’ complaints are delays in billing, inaccurate consumption measurement, lack of breakdown information, lack of real-time billing, and energy consumption. A questionnaire survey was conducted using face-to-face methods during the pre-installation phase to determine the customers’ awareness, acceptance, knowledge, and benefits in using smart meters. The findings show that 69.6% of the customers are aware that the use of energy-efficient appliances can save electricity. This study shows that the customers, regardless of demographic profiles and background, portrayed overall good awareness of the smart metering and smart living concept. Keywords: Awareness, Acceptance, Benefit, Smart Meter eISSN: 2398-4287 © 2020. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review un...

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