Http Dx Doi Org 10 1080 14719037 2013 848923, Mar 19, 2014
ABSTRACT We have argued for public services to move away from product-dominant logic towards a se... more ABSTRACT We have argued for public services to move away from product-dominant logic towards a service approach. By taking a services orientation, the experience, inter-organizational, and systemic nature of public services delivery can be considered along with the role of the service user as a co-producer. In this article, we unpack how co-production can be operationalized through the application of service blueprinting. This article presents an example within higher education where the creation of a blueprint brought together staff and students to focus on the design of student enrolment, resulting in improved student experience and supporting co-production.
The paper surveys existing theory of e-commerce business models and associated conceptual instrum... more The paper surveys existing theory of e-commerce business models and associated conceptual instruments. It employs three original case studies of SMEs using e-commerce to demonstrate the dynamic nature of e-commerce business models for networked SMEs. The idea of evolutionary business planning based upon Molina's sociotechnical constituency approach and the diamond of alignment is introduced.
This policy brief presents the findings of the first work package (WP1) of the "Learning fro... more This policy brief presents the findings of the first work package (WP1) of the "Learning from Innovation in Public Sector Environments" (LIPSE) project. LIPSE is a research program under the European Commission's 7th Framework Programme as a Small or Medium-Scale Focused Research Project (2013-2016). LIPSE focusses on studying social innovations in the public sector. Full reports can be downloaded via www.lipse.org.
Social innovation in the public sector has become an important focus for governments around the w... more Social innovation in the public sector has become an important focus for governments around the world over the last decade, as they try to solve intractable policy problems. The pressure on governments to do more with less in response to shrinking budgets and expanding community expectations and obligations has increased attention on how the public sector manages change and innovation. This heightened focus has created a need to understand the social innovation capacity of public sector environments. Work package 1 of the LIPSE project on social innovation, examined this for four municipalities in different nations. Document analysis of the organizational structure of the municipalities, a survey of administrators and politicians, and interviews with community-based innovators were used to gather information on the innovation capacity of the municipalities (Copenhagen, Rotterdam, Barcelona and West Lothian - adjacent to Edinburgh). Innovation capacity is related to the innovation en...
Http Dx Doi Org 10 1080 14719037 2013 848923, Mar 19, 2014
ABSTRACT We have argued for public services to move away from product-dominant logic towards a se... more ABSTRACT We have argued for public services to move away from product-dominant logic towards a service approach. By taking a services orientation, the experience, inter-organizational, and systemic nature of public services delivery can be considered along with the role of the service user as a co-producer. In this article, we unpack how co-production can be operationalized through the application of service blueprinting. This article presents an example within higher education where the creation of a blueprint brought together staff and students to focus on the design of student enrolment, resulting in improved student experience and supporting co-production.
The paper surveys existing theory of e-commerce business models and associated conceptual instrum... more The paper surveys existing theory of e-commerce business models and associated conceptual instruments. It employs three original case studies of SMEs using e-commerce to demonstrate the dynamic nature of e-commerce business models for networked SMEs. The idea of evolutionary business planning based upon Molina's sociotechnical constituency approach and the diamond of alignment is introduced.
This policy brief presents the findings of the first work package (WP1) of the "Learning fro... more This policy brief presents the findings of the first work package (WP1) of the "Learning from Innovation in Public Sector Environments" (LIPSE) project. LIPSE is a research program under the European Commission's 7th Framework Programme as a Small or Medium-Scale Focused Research Project (2013-2016). LIPSE focusses on studying social innovations in the public sector. Full reports can be downloaded via www.lipse.org.
Social innovation in the public sector has become an important focus for governments around the w... more Social innovation in the public sector has become an important focus for governments around the world over the last decade, as they try to solve intractable policy problems. The pressure on governments to do more with less in response to shrinking budgets and expanding community expectations and obligations has increased attention on how the public sector manages change and innovation. This heightened focus has created a need to understand the social innovation capacity of public sector environments. Work package 1 of the LIPSE project on social innovation, examined this for four municipalities in different nations. Document analysis of the organizational structure of the municipalities, a survey of administrators and politicians, and interviews with community-based innovators were used to gather information on the innovation capacity of the municipalities (Copenhagen, Rotterdam, Barcelona and West Lothian - adjacent to Edinburgh). Innovation capacity is related to the innovation en...
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Papers by Tony Kinder