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Joyce Bukirwa

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ERIC KEZIRON OLOO

Kireeba A K B Amuza

Makerere University

Università degli Studi "La Sapienza" di Roma

Makerere University

Kyambogo

Federal University of Petroleum resources Effurun

Robert S Buwule

University of Pretoria

Somayeh Ghavidel

Kharazmi University Of Tehran

Vuyokazi Jamieson

University of Illinois at Urbana-Champaign

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Papers by Joyce Bukirwa

Information Needs of Women Market Vendors in Kasangati Town Council, Wakiso District, Uganda Council, Wakiso District, Uganda

by Carol Nankinga and Joyce Bukirwa

MS#7921 , 2020

Information needs are an awareness of the information gap that exist among a group of people and ... more Information needs are an awareness of the information gap that exist among a group of people and differ from one group to another. The purpose of this study was to establish the information needs of women market vendors in Kasangati Town Council, Wakiso District in Uganda by establishing the information needs of women market vendors, sources of information that are available, barriers faced when accessing information, and making recommendations on the possible measures that can be put in place to address the information needs barriers. The study used a qualitative exploratory research design. Data was collected using interviews and observation, and analysed using content analysis method. The findings revealed that the most commonly needed information by women vendors was on sources of funding, saving, land and business opportunities. On sources of information, the most used was mobile phones, followed by radios, and suppliers of products for vending which featured both as an information need and information source. The barriers that respondents faced in accessing information included language barrier; lack of airtime; unreliable information; lack of information infrastructure and communication challenges between them and the local authorities. A number of key implications for policy and practices emerged including among others recognition of women market vendors and their inclusion in urban development planning processes by government, provision of relevant training particularly on information literacy and business, and repackaging and dissemination of information in local languages through channels like radios and televisions.

Examination of the management of grey literature in selected university libraries in Uganda

This study examined the management of grey literature, a special and unique source of information... more This study examined the management of grey literature, a special and unique source of information for teaching, learning and research. Grey literature is generated in various ways like research, projects, conferences, workshops, seminars and symposia both from within and outside universities. University libraries are however faced with challenges related to its management, leading to inaccessibility. This study

Records management practices in oil marketing companies in Uganda

Information Development, Apr 9, 2013

The study examined the records management practices in the major oil marketing companies (OMC) in... more The study examined the records management practices in the major oil marketing companies (OMC) in Uganda. The aim was to ascertain the extent to which oil companies meet legal and regulatory requirements, as should be underpinned by effective records management for achieving their operational and strategic goals. The paper applies the perception of different levels of managers in 10 OMC to assess their records management capacity. Through structured interviews, the study investigated the records management legal framework, existing policy and regulations, ICT initiatives and their alignment to records management requirements, and the records management challenges faced. Results reveal that OMC face daunting challenges, including the ability to meet legal compliance to create and retain records in both paper and electronic format, inadequate records identifiers and access guidelines, a continuing need for storage space for growing volume of records and a pressing need for trained records staff. The paper concludes that records management should be supported with corporate policy, adoption of international records management standards, skilled people and streamlining storage as measures for the OMC to undertake to strengthen the management of their records to respond to customer needs more directly and effectively and open up communication channels and share information with the oil and gas sector regulating institutions.

Information Needs of Women Market Vendors in Kasangati Town Council, Wakiso District, Uganda

Information needs are an awareness of the information gap that exist among a group of people and ... more Information needs are an awareness of the information gap that exist among a group of people and differ from one group to another. The purpose of this study was to establish the information needs of women market vendors in Kasangati Town Council, Wakiso District in Uganda by establishing the information needs of women market vendors, sources of information that are available, barriers faced when accessing information, and making recommendations on the possible measures that can be put in place to address the information needs barriers. The study used a qualitative exploratory research design. Data was collected using interviews and observation, and analysed using content analysis method. The findings revealed that the most commonly needed information by women vendors was on sources of funding, saving, land and business opportunities. On sources of information, the most used was mobile phones, followed by radios, and suppliers of products for vending which featured both as an information need and information source. The barriers that respondents faced in accessing information included language barrier; lack of airtime; unreliable information; lack of information infrastructure and communication challenges between them and the local authorities. A number of key implications for policy and practices emerged including among others recognition of women market vendors and their inclusion in urban development planning processes by government, provision of relevant training particularly on information literacy and business, and repackaging and dissemination of information in local languages through channels like radios and televisions.

An assessment of Makerere University Library and Information Science students' participation in field attachments

Government and employers alike expect universities to provide "work ready" graduates wh... more Government and employers alike expect universities to provide "work ready" graduates who have the professional skills and knowledge necessary to fit and deliver quality service in the workplace. Providing students with authentic learning experiences that are needed to acquire these skills is an ongoing challenge for universities in Uganda and across the globe. It is therefore necessary for a university to build linkages with stakeholder - particularly employers - for sustainability and growth. Such linkages provide an avenue for university graduates to acquire practical training and workplace exposure through field attachments. This study was conducted at the East African School of Library and Information Science (EASLIS), Makerere University in Uganda, to establish the categories or types of organisations where students do field attachments; to determine the types of tasks assigned to students during field attachment; to establish students' opinions towards the field ...

Relevance of the spatial triad theory in (re) designing and planning of academic library spaces

Henri Lefebvre (1991), spatial triad of interconnected ‘moments’ in the production of space and ... more Henri Lefebvre (1991), spatial triad of interconnected ‘moments’ in the production of space and applies it to library spaces. His conceptualization of space portrays it as a ‘social product’ and that human experiences are socially produced within the spaces that they occupy. He argues that space consists of three elements i.e. spatial practice (perceived space), representations of space (conceived space) and representational spaces (lived space). Perceived- conceived-lived spaces have a dialectical relationship with one another and therefore call for proper analysis by the library managers who are planning on new spaces or on remodelling the existing spaces. These three elements will be operationalized as representations of space (library space attributes) influences different spatial practices (user perception, preferences and behavior) and representational space (user experience, satisfaction and factors affecting use) within library spaces. They constitute the analytical basis f...

Examination of the management of grey literature in selected university libraries in Uganda

This study examined the management of grey literature, a special and unique source of information... more This study examined the management of grey literature, a special and unique source of information for teaching, learning and research. Grey literature is generated in various ways like research, projects, conferences, workshops, seminars and symposia both from within and outside universities. University libraries are however faced with challenges related to its management, leading to inaccessibility. This study sought to examine the management of grey literature in university libraries in Uganda for improved access. The specific objectives were: to examine the state of management of grey literature in university libraries in Uganda; to establish how grey literature is used by university library users; to identify the challenges associated with the management of grey literature and to propose a framework for management of grey literature for enhanced access for university libraries in Uganda. The study was grounded in the discipline of librarianship and guided by Ranganathan’s five l...

Users' needs and expectations on information services provided in libraries: case of four public university libraries from the western region of Kenya

Library Management, 2021

PurposeThe purpose of this study is to assess the users' needs and expectations on informatio... more PurposeThe purpose of this study is to assess the users' needs and expectations on information services provided in libraries, in four public universities from the western region of Kenya. The study explores the extent to which the libraries address users' needs and expectations examining the challenges being encountered, remedies and best practices put in place to mitigate the challenges. The level of users satisfaction towards the information services provided is also examined.Design/methodology/approachStructured questionnaires were distributed among undergraduates (384) and lecturers (86), where 342 were successfully filled and returned, giving a response rate of 73%. The study interviewed ten library staff revealing their views in addressing users' needs and expectations in respective libraries. Collected data were analysed descriptively using statistical methods and presented in figures and tables. Qualitative data were analysed in narrative form.FindingsMajority o...

Knowledge Transfer through Internship: The EASLIS Experience in Strengthening the Governance Decentralisation Programme in Uganda

African Journal of Library, Archives and …, 2011

Makerere University, Kampala,Uganda has attempted over many years to integrate knowledge transfer... more

Records management practices in oil marketing companies in Uganda

Information Development, 2013

The study examined the records management practices in the major oil marketing companies (OMC) in... more The study examined the records management practices in the major oil marketing companies (OMC) in Uganda. The aim was to ascertain the extent to which oil companies meet legal and regulatory requirements, as should be underpinned by effective records management for achieving their operational and strategic goals. The paper applies the perception of different levels of managers in 10 OMC to assess their records management capacity. Through structured interviews, the study investigated the records management legal framework, existing policy and regulations, ICT initiatives and their alignment to records management requirements, and the records management challenges faced. Results reveal that OMC face daunting challenges, including the ability to meet legal compliance to create and retain records in both paper and electronic format, inadequate records identifiers and access guidelines, a continuing need for storage space for growing volume of records and a pressing need for trained rec...

Assessing Challenges faced by Library Information Service Users in selected Public University Libraries in Western Kenya

by Joyce Bukirwa and IRENE NYAKWEBA

Public university libraries in this dynamic and innovative environment strives to satisfy their u... more Public university libraries in this dynamic and innovative environment strives to satisfy their users' needs. Empirical literature on users' satisfaction is extensive but controversial when it comes to different categories of users. Therefore, the objectives of this study is to assess challenges 4 public university libraries of western Kenya faces in accessing library and information services with appropriate solutions. Quantitative and qualitative research design was used with a purposive sample size of 378 students, 92 lecturers, 27 library staffs and 10 top management. Data was collected through questionnaires, interviews, observations and document analysis. The results were presented by use of percentages, frequency tables and bar graphs. The findings indicated that library and information services, the service personnel and persons with special needs did not meet the respondent satisfactions and perceptions as the users wanted more improved services.

Utilisation of Online Public Access Catalogue (OPAC) at the International Health Sciences University Library, Uganda.

Digital Technologies for Information and Knowledge Management, 2019

To ensure an enabling environment for studies and research, institutional libraries provide well-... more To ensure an enabling environment for studies and research, institutional libraries provide well-stocked current information resources for research and study. They also need professionally trained personnel to organise available information materials and assist users in accessing them. Libraries house thousands of different information sources and resources making their access and retrieval a complex issue to many users. To overcome this, libraries are adopting the use of information technology through automation of their systems and procedures. One of the ICT-based systems is the Online Public Access Catalogue (OPAC) which, among other functions, displays what is available in the library and where such materials can be obtained. This chapter examines the utilisation of the OPAC by undergraduate students at the International Health Sciences University (IHSU) in Uganda. A case study research design was adopted and 260 questionnaires administered to undergraduate students. The response rate was 88.8%. In addition, interviews were conducted with two library staff triangulated by observation for validity. The study revealed that 61% of undergraduate students utilised the OPAC citing reasons like checking for the availability of items (38%), identification of particular titles (18%) and identification of items based on subject (16%). The user satisfaction level of the OPAC was low and users identified the challenges faced. The authors recommend strategies to enhance the effective use of OPAC.

Reading habits of students in the digital era: A case of Uganda College of Commerce, Tororo

by Susan Nattembo and Joyce Bukirwa

Reading habits of students in the digital era: A case of Uganda College of Commerce, Tororo, 2023

examined the reading habits of students in the digital era in order to propose strategies for enh... more examined the reading habits of students in the digital era in order to propose strategies for enhanced library and information services provision. Design/methodology/approach This study utilized cross-sectional survey design with mixed-methods approach. Data were collected using questionnaire and interview. Quantitative and qualitative data analysis was performed using the Statistical Package for Social Scientists (SPSS) and thematic analysis respectively. The study population two hundred forty-two students and 15 staff members of

Information Needs of Women Market Vendors in Kasangati Town Council, Wakiso District, Uganda Council, Wakiso District, Uganda

by Carol Nankinga and Joyce Bukirwa

MS#7921 , 2020

Information needs are an awareness of the information gap that exist among a group of people and ... more Information needs are an awareness of the information gap that exist among a group of people and differ from one group to another. The purpose of this study was to establish the information needs of women market vendors in Kasangati Town Council, Wakiso District in Uganda by establishing the information needs of women market vendors, sources of information that are available, barriers faced when accessing information, and making recommendations on the possible measures that can be put in place to address the information needs barriers. The study used a qualitative exploratory research design. Data was collected using interviews and observation, and analysed using content analysis method. The findings revealed that the most commonly needed information by women vendors was on sources of funding, saving, land and business opportunities. On sources of information, the most used was mobile phones, followed by radios, and suppliers of products for vending which featured both as an information need and information source. The barriers that respondents faced in accessing information included language barrier; lack of airtime; unreliable information; lack of information infrastructure and communication challenges between them and the local authorities. A number of key implications for policy and practices emerged including among others recognition of women market vendors and their inclusion in urban development planning processes by government, provision of relevant training particularly on information literacy and business, and repackaging and dissemination of information in local languages through channels like radios and televisions.

Examination of the management of grey literature in selected university libraries in Uganda

This study examined the management of grey literature, a special and unique source of information... more This study examined the management of grey literature, a special and unique source of information for teaching, learning and research. Grey literature is generated in various ways like research, projects, conferences, workshops, seminars and symposia both from within and outside universities. University libraries are however faced with challenges related to its management, leading to inaccessibility. This study

Records management practices in oil marketing companies in Uganda

Information Development, Apr 9, 2013

The study examined the records management practices in the major oil marketing companies (OMC) in... more The study examined the records management practices in the major oil marketing companies (OMC) in Uganda. The aim was to ascertain the extent to which oil companies meet legal and regulatory requirements, as should be underpinned by effective records management for achieving their operational and strategic goals. The paper applies the perception of different levels of managers in 10 OMC to assess their records management capacity. Through structured interviews, the study investigated the records management legal framework, existing policy and regulations, ICT initiatives and their alignment to records management requirements, and the records management challenges faced. Results reveal that OMC face daunting challenges, including the ability to meet legal compliance to create and retain records in both paper and electronic format, inadequate records identifiers and access guidelines, a continuing need for storage space for growing volume of records and a pressing need for trained records staff. The paper concludes that records management should be supported with corporate policy, adoption of international records management standards, skilled people and streamlining storage as measures for the OMC to undertake to strengthen the management of their records to respond to customer needs more directly and effectively and open up communication channels and share information with the oil and gas sector regulating institutions.

Information Needs of Women Market Vendors in Kasangati Town Council, Wakiso District, Uganda

Information needs are an awareness of the information gap that exist among a group of people and ... more Information needs are an awareness of the information gap that exist among a group of people and differ from one group to another. The purpose of this study was to establish the information needs of women market vendors in Kasangati Town Council, Wakiso District in Uganda by establishing the information needs of women market vendors, sources of information that are available, barriers faced when accessing information, and making recommendations on the possible measures that can be put in place to address the information needs barriers. The study used a qualitative exploratory research design. Data was collected using interviews and observation, and analysed using content analysis method. The findings revealed that the most commonly needed information by women vendors was on sources of funding, saving, land and business opportunities. On sources of information, the most used was mobile phones, followed by radios, and suppliers of products for vending which featured both as an information need and information source. The barriers that respondents faced in accessing information included language barrier; lack of airtime; unreliable information; lack of information infrastructure and communication challenges between them and the local authorities. A number of key implications for policy and practices emerged including among others recognition of women market vendors and their inclusion in urban development planning processes by government, provision of relevant training particularly on information literacy and business, and repackaging and dissemination of information in local languages through channels like radios and televisions.

An assessment of Makerere University Library and Information Science students' participation in field attachments

Government and employers alike expect universities to provide "work ready" graduates wh... more Government and employers alike expect universities to provide "work ready" graduates who have the professional skills and knowledge necessary to fit and deliver quality service in the workplace. Providing students with authentic learning experiences that are needed to acquire these skills is an ongoing challenge for universities in Uganda and across the globe. It is therefore necessary for a university to build linkages with stakeholder - particularly employers - for sustainability and growth. Such linkages provide an avenue for university graduates to acquire practical training and workplace exposure through field attachments. This study was conducted at the East African School of Library and Information Science (EASLIS), Makerere University in Uganda, to establish the categories or types of organisations where students do field attachments; to determine the types of tasks assigned to students during field attachment; to establish students' opinions towards the field ...

Relevance of the spatial triad theory in (re) designing and planning of academic library spaces

Henri Lefebvre (1991), spatial triad of interconnected ‘moments’ in the production of space and ... more Henri Lefebvre (1991), spatial triad of interconnected ‘moments’ in the production of space and applies it to library spaces. His conceptualization of space portrays it as a ‘social product’ and that human experiences are socially produced within the spaces that they occupy. He argues that space consists of three elements i.e. spatial practice (perceived space), representations of space (conceived space) and representational spaces (lived space). Perceived- conceived-lived spaces have a dialectical relationship with one another and therefore call for proper analysis by the library managers who are planning on new spaces or on remodelling the existing spaces. These three elements will be operationalized as representations of space (library space attributes) influences different spatial practices (user perception, preferences and behavior) and representational space (user experience, satisfaction and factors affecting use) within library spaces. They constitute the analytical basis f...

Examination of the management of grey literature in selected university libraries in Uganda

This study examined the management of grey literature, a special and unique source of information... more This study examined the management of grey literature, a special and unique source of information for teaching, learning and research. Grey literature is generated in various ways like research, projects, conferences, workshops, seminars and symposia both from within and outside universities. University libraries are however faced with challenges related to its management, leading to inaccessibility. This study sought to examine the management of grey literature in university libraries in Uganda for improved access. The specific objectives were: to examine the state of management of grey literature in university libraries in Uganda; to establish how grey literature is used by university library users; to identify the challenges associated with the management of grey literature and to propose a framework for management of grey literature for enhanced access for university libraries in Uganda. The study was grounded in the discipline of librarianship and guided by Ranganathan’s five l...

Users' needs and expectations on information services provided in libraries: case of four public university libraries from the western region of Kenya

Library Management, 2021

PurposeThe purpose of this study is to assess the users' needs and expectations on informatio... more PurposeThe purpose of this study is to assess the users' needs and expectations on information services provided in libraries, in four public universities from the western region of Kenya. The study explores the extent to which the libraries address users' needs and expectations examining the challenges being encountered, remedies and best practices put in place to mitigate the challenges. The level of users satisfaction towards the information services provided is also examined.Design/methodology/approachStructured questionnaires were distributed among undergraduates (384) and lecturers (86), where 342 were successfully filled and returned, giving a response rate of 73%. The study interviewed ten library staff revealing their views in addressing users' needs and expectations in respective libraries. Collected data were analysed descriptively using statistical methods and presented in figures and tables. Qualitative data were analysed in narrative form.FindingsMajority o...

Knowledge Transfer through Internship: The EASLIS Experience in Strengthening the Governance Decentralisation Programme in Uganda

African Journal of Library, Archives and …, 2011

Makerere University, Kampala,Uganda has attempted over many years to integrate knowledge transfer... more

Records management practices in oil marketing companies in Uganda

Information Development, 2013

The study examined the records management practices in the major oil marketing companies (OMC) in... more The study examined the records management practices in the major oil marketing companies (OMC) in Uganda. The aim was to ascertain the extent to which oil companies meet legal and regulatory requirements, as should be underpinned by effective records management for achieving their operational and strategic goals. The paper applies the perception of different levels of managers in 10 OMC to assess their records management capacity. Through structured interviews, the study investigated the records management legal framework, existing policy and regulations, ICT initiatives and their alignment to records management requirements, and the records management challenges faced. Results reveal that OMC face daunting challenges, including the ability to meet legal compliance to create and retain records in both paper and electronic format, inadequate records identifiers and access guidelines, a continuing need for storage space for growing volume of records and a pressing need for trained rec...

Assessing Challenges faced by Library Information Service Users in selected Public University Libraries in Western Kenya

by Joyce Bukirwa and IRENE NYAKWEBA

Public university libraries in this dynamic and innovative environment strives to satisfy their u... more Public university libraries in this dynamic and innovative environment strives to satisfy their users' needs. Empirical literature on users' satisfaction is extensive but controversial when it comes to different categories of users. Therefore, the objectives of this study is to assess challenges 4 public university libraries of western Kenya faces in accessing library and information services with appropriate solutions. Quantitative and qualitative research design was used with a purposive sample size of 378 students, 92 lecturers, 27 library staffs and 10 top management. Data was collected through questionnaires, interviews, observations and document analysis. The results were presented by use of percentages, frequency tables and bar graphs. The findings indicated that library and information services, the service personnel and persons with special needs did not meet the respondent satisfactions and perceptions as the users wanted more improved services.

Utilisation of Online Public Access Catalogue (OPAC) at the International Health Sciences University Library, Uganda.

Digital Technologies for Information and Knowledge Management, 2019

To ensure an enabling environment for studies and research, institutional libraries provide well-... more To ensure an enabling environment for studies and research, institutional libraries provide well-stocked current information resources for research and study. They also need professionally trained personnel to organise available information materials and assist users in accessing them. Libraries house thousands of different information sources and resources making their access and retrieval a complex issue to many users. To overcome this, libraries are adopting the use of information technology through automation of their systems and procedures. One of the ICT-based systems is the Online Public Access Catalogue (OPAC) which, among other functions, displays what is available in the library and where such materials can be obtained. This chapter examines the utilisation of the OPAC by undergraduate students at the International Health Sciences University (IHSU) in Uganda. A case study research design was adopted and 260 questionnaires administered to undergraduate students. The response rate was 88.8%. In addition, interviews were conducted with two library staff triangulated by observation for validity. The study revealed that 61% of undergraduate students utilised the OPAC citing reasons like checking for the availability of items (38%), identification of particular titles (18%) and identification of items based on subject (16%). The user satisfaction level of the OPAC was low and users identified the challenges faced. The authors recommend strategies to enhance the effective use of OPAC.

Reading habits of students in the digital era: A case of Uganda College of Commerce, Tororo

by Susan Nattembo and Joyce Bukirwa

Reading habits of students in the digital era: A case of Uganda College of Commerce, Tororo, 2023

examined the reading habits of students in the digital era in order to propose strategies for enh... more examined the reading habits of students in the digital era in order to propose strategies for enhanced library and information services provision. Design/methodology/approach This study utilized cross-sectional survey design with mixed-methods approach. Data were collected using questionnaire and interview. Quantitative and qualitative data analysis was performed using the Statistical Package for Social Scientists (SPSS) and thematic analysis respectively. The study population two hundred forty-two students and 15 staff members of