Este trabajo analiza la importancia de la interiorizacion de los requisitos de una norma de calid... more Este trabajo analiza la importancia de la interiorizacion de los requisitos de una norma de calidad para aplicar sus practicas y herramientas y aumetar asi la probabilidad de mejorar los resultados de las organizaciones turisticas. A traves de una investigacion cualitativa y cuantitativa, se analiza la relacion entre los aspectos que facilitan la interiorizacion de una norma de calidad, el proceso de interiorizacion y sus efectos en los resultados de empresas e instituciones turisticas.
En la presente memoria se presentan las guias docentes de dos asignaturas relacionadas con la dir... more En la presente memoria se presentan las guias docentes de dos asignaturas relacionadas con la direccion estrategica de la empresa, en concreto Direccion Estrategica 1 y Direccion Estrategica 2, ambas pertenecientes al Grado en Administracion y Direccion de Empresas. Durante los ultimos anos, nuestra red se ha centrado principalmente en analizar diversos aspectos vinculados con el trabajo autonomo del estudiante, aplicando esta filosofia de trabajo en diversas asignaturas. En este sentido, se han llevado a cabo estudios del tiempo y esfuerzo del alumno en la realizacion de diversas tareas. Ademas, el sistema de evaluacion se ha ido modificando para considerar este trabajo autonomo junto con la evaluacion final tradicional. Toda la experiencia anterior nos ha situado en una buena disposicion para proceder este ano a elaborar las guias docentes de estas asignaturas vinculadas con nuestra red.
Esta obra analiza la gestion de la calidad en las organizaciones turisticas a traves de la defini... more Esta obra analiza la gestion de la calidad en las organizaciones turisticas a traves de la definicion de la calidad y el desarrollo de sus practicas, tecnicas y herramientas, que incluyen los modelos y normas de calidad (modelo EFQM, norma ISO 9001, marca "Q" de Calidad Turistica). Ademas, introduce la preocupacion medioambiental a traves del desarrollo de sus tecnicas y herramientas, cuyo conocimiento permite entender como planificar, controlar y mejorar los procesos de trabajo y adoptar un sistema de gestion propio o basado en los modelos o normas existentes en el mercado. Este libro va dirigido a estudiantes de materias relacionadas con la gestion de la calidad en el turismo y a directivos y estudiosos de la gestion de la calidad, y en el se ofrecen ejemplos practicos y casos para completar y entender mejor esta filosofia. Juan Jose Tari Guillo, Jose Francisco Molina Azorin y Jorge Pereira Moliner son profesores titulares del Departamento de Organizacion de Empresas en ...
The aim of this chapter is to examine the important role that mixed methods research may play as ... more The aim of this chapter is to examine the important role that mixed methods research may play as an appropriate methodology to develop responsible research. Mixed methods can produce credible and useful knowledge for business and for society. In this chapter, we indicate the foundations of mixed methods research. Next, we examine two examples of research projects that use mixed methods and that promote better business and a better world addressing two important grand challenges: poverty and environmental sustainability. We also analyze how the seven key principles of responsible research may be addressed through the use of mixed methods.
Este trabajo se centra en el analisis de una asignatura y del sistema de evaluacion formativo que... more Este trabajo se centra en el analisis de una asignatura y del sistema de evaluacion formativo que estamos utilizando en la misma. Se trata de la asignatura �Gestion de la calidad y del medio ambiente� de cuarto curso del Grado en Administracion y Direccion de Empresas de la Universidad de Alicante. Como su nombre indica, la asignatura analiza dos sistemas de gestion (gestion de la calidad y gestion del medio ambiente). En nuestro trabajo se persigue un objetivo principal desde un punto de vista longitudinal, comparando los dos primeros anos de imparticion de esta asignatura. En concreto, se analiza el sistema de evaluacion formativo que se esta utilizando, describiendo las distintas partes que componen esta evaluacion continua y formativa. Para ello, se utiliza informacion recogida a traves de un cuestionario al que han respondido los estudiantes, especialmente sobre el grado de dificultad y utilidad de los diversos elementos y actividades de este sistema de evaluacion. El analisis ...
The main purpose of this paper is to integrate the literature on human resource management (HRM) ... more The main purpose of this paper is to integrate the literature on human resource management (HRM) and environmental management. Moreover, the paper shows the role that green human resource management (GHRM) plays in environmental management activities. This article examines the main relationships between human resource management and environmental strategy, emphasizing reciprocal influences. Moreover, the main human resource practices used in the literature are examined. In addition, methodological approaches that can be appropriate to advance the study of the link between human resource management and environmental strategy are proposed. Ideas for future research are also provided. As the role of human capital in implementing environmental management is a mature field of research, a new topic known as green human resource management has emerged. We examine studies that analyze both the relationship between general human resource management and environmental strategy and between gree...
International Journal of Hospitality Management, 2021
Abstract This research study explores the relationship between three dynamic capabilities and the... more Abstract This research study explores the relationship between three dynamic capabilities and their impact on hotel performance. Specifically, we examine the relationship between human resource management (HRM), quality management (QM) and sustainability. In addition, we analyse how QM and sustainability explain hotel performance measured by occupancy rate, average daily rate (ADR) and revenues per available room (RevPAR). These capabilities can generate income, enabling hotels to adapt as quickly as possible to the changing environment. Findings show a significant relationship between HRM, QM and sustainability. The relationship between QM and hotel performance and between sustainability and hotel performance is fully mediated by the differentiation competitive advantage. Our results represent an advance in hotel theory and management because they integrate HRM, QM and sustainability, and show their ability to be a source of competitive advantage and profitability.
Firm success depends on economic performance, but also on social and environmental factors. We us... more Firm success depends on economic performance, but also on social and environmental factors. We use abilities, motivations, and opportunities theory and resource-based view to analyse the role of hu...
cuantitativos que han analizado la relación entre la gestión medioambiental y la rentabilidad en ... more cuantitativos que han analizado la relación entre la gestión medioambiental y la rentabilidad en el sector hotelero. Se han identificado varios trabajos, de los que se examinan las variables medioambientales, competitivas y de rentabilidad utilizadas, los análisis estadísticos empleados y los principales resultados obtenidos. Los resultados indican que el vínculo entre la gestión medioambiental y la rentabilidad puede depender de variables mediadoras, moderadoras y de control. Además, la gestión medioambiental puede ser influida por características específicas del hotel y las actitudes de los directivos hacia factores externos e internos. El trabajo ofrece implicaciones para los directivos y futuras líneas de investigación.
The analysis of ambidexterity at the individual level may help to open the black box of organizat... more The analysis of ambidexterity at the individual level may help to open the black box of organizational ambidexterity and to address the microfoundations of the exploration/exploitation dilemma in order to know how it can be achieved. The purpose of this article is to examine the main characteristics, antecedents, and consequences of individual ambidexterity, highlighting several key theoretical and methodological issues. Through a systematic literature review, we synthesize and integrate knowledge about individual ambidexterity, identifying opportunities and challenges for future research. We propose a multilevel framework that includes antecedents, consequences, and contingent effects of individual ambidexterity and their relationships. This multilevel framework may help to overcome the micro–macro divide in the management field. We also provide a synthesis of future research proposals. JEL CLASSIFICATION: M10
International Journal of Contemporary Hospitality Management, 2019
Purpose This paper aims to examine the impact of external and internal drivers on the dimensions ... more Purpose This paper aims to examine the impact of external and internal drivers on the dimensions of internalization (daily practices and continuous improvement) of quality standards, the relationship between the dimensions of internalization and their effects on customer, employee, society and organizational results in hotels. Design/methodology/approach The study applies a structural equations analysis to test these relationships using empirical data from 176 quality-certified hotels. Findings Hotels need internal drivers to internalize a quality system because the external drivers themselves are not able to explain significantly the quality internalization process. This paper shows the significant relationship between the dimensions of internalization (daily practices and continuous improvement) and the importance of continuous improvement (e.g. innovations from quality standards and reflection on how to improve the current work processes) for improved customer, employees, society...
The purpose of this methodological insight is to analyze the foundations of multilevel research, ... more The purpose of this methodological insight is to analyze the foundations of multilevel research, answering two main questions: why this methodological approach is important for management research and how to conduct a multilevel study. We examine why multilevel research is relevant, emphasizing its potential, opportunities and basic principles. Moreover, we point out the main theoretical, methodological and analytic aspects to be considered for an appropriate application of multilevel research. The paper refers throughout to the basic literature on multilevel research, reviewing conceptual, methodological and empirical works.
We use the concept of absorptive capacity to better understand the relationship between sustainab... more We use the concept of absorptive capacity to better understand the relationship between sustainability information acquisition, proactivity and performance. A quantitative analysis of a survey of 408 tourism enterprises in Catalonia (Spain) shows that: i) growth-oriented motivations are related to communication with industry-related sources, and to individual and informal channels, while lifestyle motivations are related to communication with other stakeholders; ii) sustainability implementation is related to communication with other stakeholders, to the use of collective and formal channels, and to the perceived usefulness of information; and iii) sustainability performance is related to the introduction of environmental and economic practices, to the use of both industry and broader sources of information, and to the perceived usefulness of information. We suggest that sustainability training and education may be more successful in achieving behaviour change when they are adapted to the absorptive capacity and learning styles of their target audiences.
International Journal of Contemporary Hospitality Management, 2016
Purpose The aim of this study is to examine the relationship between practices of quality managem... more Purpose The aim of this study is to examine the relationship between practices of quality management (QM) and the characteristics of organizational design, and QM and competitive advantage. Design/methodology/approach The study uses a partial least squares approach to test these relationships in 350 hotels in Spain. Findings The findings show that QM influences specialization, formalization and interdepartmental interactions, and that QM practices influence both cost and differentiation competitive advantage. The results also indicate the importance of QM strategic and operational systems as practices that have a key impact on the characteristics of organizational design. Similarly, the QM operational system is key in the relationship between QM and cost competitive advantage. Finally, the QM operational, information and strategic systems positively influence differentiation competitive advantage. Practical implications When hotels adopt QM practices, there will be significant chang...
Este trabajo analiza la importancia de la interiorizacion de los requisitos de una norma de calid... more Este trabajo analiza la importancia de la interiorizacion de los requisitos de una norma de calidad para aplicar sus practicas y herramientas y aumetar asi la probabilidad de mejorar los resultados de las organizaciones turisticas. A traves de una investigacion cualitativa y cuantitativa, se analiza la relacion entre los aspectos que facilitan la interiorizacion de una norma de calidad, el proceso de interiorizacion y sus efectos en los resultados de empresas e instituciones turisticas.
En la presente memoria se presentan las guias docentes de dos asignaturas relacionadas con la dir... more En la presente memoria se presentan las guias docentes de dos asignaturas relacionadas con la direccion estrategica de la empresa, en concreto Direccion Estrategica 1 y Direccion Estrategica 2, ambas pertenecientes al Grado en Administracion y Direccion de Empresas. Durante los ultimos anos, nuestra red se ha centrado principalmente en analizar diversos aspectos vinculados con el trabajo autonomo del estudiante, aplicando esta filosofia de trabajo en diversas asignaturas. En este sentido, se han llevado a cabo estudios del tiempo y esfuerzo del alumno en la realizacion de diversas tareas. Ademas, el sistema de evaluacion se ha ido modificando para considerar este trabajo autonomo junto con la evaluacion final tradicional. Toda la experiencia anterior nos ha situado en una buena disposicion para proceder este ano a elaborar las guias docentes de estas asignaturas vinculadas con nuestra red.
Esta obra analiza la gestion de la calidad en las organizaciones turisticas a traves de la defini... more Esta obra analiza la gestion de la calidad en las organizaciones turisticas a traves de la definicion de la calidad y el desarrollo de sus practicas, tecnicas y herramientas, que incluyen los modelos y normas de calidad (modelo EFQM, norma ISO 9001, marca "Q" de Calidad Turistica). Ademas, introduce la preocupacion medioambiental a traves del desarrollo de sus tecnicas y herramientas, cuyo conocimiento permite entender como planificar, controlar y mejorar los procesos de trabajo y adoptar un sistema de gestion propio o basado en los modelos o normas existentes en el mercado. Este libro va dirigido a estudiantes de materias relacionadas con la gestion de la calidad en el turismo y a directivos y estudiosos de la gestion de la calidad, y en el se ofrecen ejemplos practicos y casos para completar y entender mejor esta filosofia. Juan Jose Tari Guillo, Jose Francisco Molina Azorin y Jorge Pereira Moliner son profesores titulares del Departamento de Organizacion de Empresas en ...
The aim of this chapter is to examine the important role that mixed methods research may play as ... more The aim of this chapter is to examine the important role that mixed methods research may play as an appropriate methodology to develop responsible research. Mixed methods can produce credible and useful knowledge for business and for society. In this chapter, we indicate the foundations of mixed methods research. Next, we examine two examples of research projects that use mixed methods and that promote better business and a better world addressing two important grand challenges: poverty and environmental sustainability. We also analyze how the seven key principles of responsible research may be addressed through the use of mixed methods.
Este trabajo se centra en el analisis de una asignatura y del sistema de evaluacion formativo que... more Este trabajo se centra en el analisis de una asignatura y del sistema de evaluacion formativo que estamos utilizando en la misma. Se trata de la asignatura �Gestion de la calidad y del medio ambiente� de cuarto curso del Grado en Administracion y Direccion de Empresas de la Universidad de Alicante. Como su nombre indica, la asignatura analiza dos sistemas de gestion (gestion de la calidad y gestion del medio ambiente). En nuestro trabajo se persigue un objetivo principal desde un punto de vista longitudinal, comparando los dos primeros anos de imparticion de esta asignatura. En concreto, se analiza el sistema de evaluacion formativo que se esta utilizando, describiendo las distintas partes que componen esta evaluacion continua y formativa. Para ello, se utiliza informacion recogida a traves de un cuestionario al que han respondido los estudiantes, especialmente sobre el grado de dificultad y utilidad de los diversos elementos y actividades de este sistema de evaluacion. El analisis ...
The main purpose of this paper is to integrate the literature on human resource management (HRM) ... more The main purpose of this paper is to integrate the literature on human resource management (HRM) and environmental management. Moreover, the paper shows the role that green human resource management (GHRM) plays in environmental management activities. This article examines the main relationships between human resource management and environmental strategy, emphasizing reciprocal influences. Moreover, the main human resource practices used in the literature are examined. In addition, methodological approaches that can be appropriate to advance the study of the link between human resource management and environmental strategy are proposed. Ideas for future research are also provided. As the role of human capital in implementing environmental management is a mature field of research, a new topic known as green human resource management has emerged. We examine studies that analyze both the relationship between general human resource management and environmental strategy and between gree...
International Journal of Hospitality Management, 2021
Abstract This research study explores the relationship between three dynamic capabilities and the... more Abstract This research study explores the relationship between three dynamic capabilities and their impact on hotel performance. Specifically, we examine the relationship between human resource management (HRM), quality management (QM) and sustainability. In addition, we analyse how QM and sustainability explain hotel performance measured by occupancy rate, average daily rate (ADR) and revenues per available room (RevPAR). These capabilities can generate income, enabling hotels to adapt as quickly as possible to the changing environment. Findings show a significant relationship between HRM, QM and sustainability. The relationship between QM and hotel performance and between sustainability and hotel performance is fully mediated by the differentiation competitive advantage. Our results represent an advance in hotel theory and management because they integrate HRM, QM and sustainability, and show their ability to be a source of competitive advantage and profitability.
Firm success depends on economic performance, but also on social and environmental factors. We us... more Firm success depends on economic performance, but also on social and environmental factors. We use abilities, motivations, and opportunities theory and resource-based view to analyse the role of hu...
cuantitativos que han analizado la relación entre la gestión medioambiental y la rentabilidad en ... more cuantitativos que han analizado la relación entre la gestión medioambiental y la rentabilidad en el sector hotelero. Se han identificado varios trabajos, de los que se examinan las variables medioambientales, competitivas y de rentabilidad utilizadas, los análisis estadísticos empleados y los principales resultados obtenidos. Los resultados indican que el vínculo entre la gestión medioambiental y la rentabilidad puede depender de variables mediadoras, moderadoras y de control. Además, la gestión medioambiental puede ser influida por características específicas del hotel y las actitudes de los directivos hacia factores externos e internos. El trabajo ofrece implicaciones para los directivos y futuras líneas de investigación.
The analysis of ambidexterity at the individual level may help to open the black box of organizat... more The analysis of ambidexterity at the individual level may help to open the black box of organizational ambidexterity and to address the microfoundations of the exploration/exploitation dilemma in order to know how it can be achieved. The purpose of this article is to examine the main characteristics, antecedents, and consequences of individual ambidexterity, highlighting several key theoretical and methodological issues. Through a systematic literature review, we synthesize and integrate knowledge about individual ambidexterity, identifying opportunities and challenges for future research. We propose a multilevel framework that includes antecedents, consequences, and contingent effects of individual ambidexterity and their relationships. This multilevel framework may help to overcome the micro–macro divide in the management field. We also provide a synthesis of future research proposals. JEL CLASSIFICATION: M10
International Journal of Contemporary Hospitality Management, 2019
Purpose This paper aims to examine the impact of external and internal drivers on the dimensions ... more Purpose This paper aims to examine the impact of external and internal drivers on the dimensions of internalization (daily practices and continuous improvement) of quality standards, the relationship between the dimensions of internalization and their effects on customer, employee, society and organizational results in hotels. Design/methodology/approach The study applies a structural equations analysis to test these relationships using empirical data from 176 quality-certified hotels. Findings Hotels need internal drivers to internalize a quality system because the external drivers themselves are not able to explain significantly the quality internalization process. This paper shows the significant relationship between the dimensions of internalization (daily practices and continuous improvement) and the importance of continuous improvement (e.g. innovations from quality standards and reflection on how to improve the current work processes) for improved customer, employees, society...
The purpose of this methodological insight is to analyze the foundations of multilevel research, ... more The purpose of this methodological insight is to analyze the foundations of multilevel research, answering two main questions: why this methodological approach is important for management research and how to conduct a multilevel study. We examine why multilevel research is relevant, emphasizing its potential, opportunities and basic principles. Moreover, we point out the main theoretical, methodological and analytic aspects to be considered for an appropriate application of multilevel research. The paper refers throughout to the basic literature on multilevel research, reviewing conceptual, methodological and empirical works.
We use the concept of absorptive capacity to better understand the relationship between sustainab... more We use the concept of absorptive capacity to better understand the relationship between sustainability information acquisition, proactivity and performance. A quantitative analysis of a survey of 408 tourism enterprises in Catalonia (Spain) shows that: i) growth-oriented motivations are related to communication with industry-related sources, and to individual and informal channels, while lifestyle motivations are related to communication with other stakeholders; ii) sustainability implementation is related to communication with other stakeholders, to the use of collective and formal channels, and to the perceived usefulness of information; and iii) sustainability performance is related to the introduction of environmental and economic practices, to the use of both industry and broader sources of information, and to the perceived usefulness of information. We suggest that sustainability training and education may be more successful in achieving behaviour change when they are adapted to the absorptive capacity and learning styles of their target audiences.
International Journal of Contemporary Hospitality Management, 2016
Purpose The aim of this study is to examine the relationship between practices of quality managem... more Purpose The aim of this study is to examine the relationship between practices of quality management (QM) and the characteristics of organizational design, and QM and competitive advantage. Design/methodology/approach The study uses a partial least squares approach to test these relationships in 350 hotels in Spain. Findings The findings show that QM influences specialization, formalization and interdepartmental interactions, and that QM practices influence both cost and differentiation competitive advantage. The results also indicate the importance of QM strategic and operational systems as practices that have a key impact on the characteristics of organizational design. Similarly, the QM operational system is key in the relationship between QM and cost competitive advantage. Finally, the QM operational, information and strategic systems positively influence differentiation competitive advantage. Practical implications When hotels adopt QM practices, there will be significant chang...
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