Papers by Joanna Crossman
Journal of Health Organization and Management, 2015
The purpose of this paper is to explore the perceptions of new nurses in Singapore of their exper... more The purpose of this paper is to explore the perceptions of new nurses in Singapore of their experiences of role transition and to examine the implications for managers in terms of employee training, development and retention. This qualitative study was conducted using a constructivist grounded theory approach. In total 26 novice nurses and five preceptors (n=31) from five different hospitals participated in the study. Data were collected from semi-structured interviews and reflective journal entries and analysed using the constant comparative method. The findings revealed that novice nurses remained emotionally and physically challenged when experiencing role transition. Two major constructs appear to play an important part in the transition process; learning how to Fit in and aligning personal with professional and organisational identities. The findings highlight factors that facilitate or impede Fitting in and aligning these identities. Although the concept of Fitting in and its relation to the attrition of novice nurses has been explored in global studies, that relationship has not yet been theorised as the dynamic alignment of multiple identities. Also, whilst most research around Fitting in, identity and retention has been conducted in western countries, little is known about these issues and their interrelationship in the context of Singapore. The study should inform decision making by healthcare organisations, nurse managers and nursing training institutions with respect to improving the transition experience of novice nurses.
Thunderbird International Business Review, 2015
ABSTRACT The purpose of this article is to share findings from an Australian qualitative study (n... more ABSTRACT The purpose of this article is to share findings from an Australian qualitative study (n = 40) about the perspectives of managers and professionals around embedding workplace spirituality into the business curriculum. Academics are now publishing work that addresses workplace spirituality in the business curriculum, but few studies exist that focus on the perspectives of managers and professionals in the field. This article seeks to bridge that gap. Analysis revealed that managers as participants constructed rationales focusing on why workplace spirituality should or should not be addressed in the business curriculum and issues about how it might occur. Some of the perceived complexities of embedding workplace spirituality into public university programs were also identified. The findings of the paper would be particularly relevant to business schools considering the inclusion of workplace spirituality into their curriculum and structuring discussions to incorporate stakeholder perspectives from the business community. © 2015 Wiley Periodicals, Inc.
International Education Journal, 2004
The paper describes a study revealing a number of factors that influence how Bachelor of Educatio... more The paper describes a study revealing a number of factors that influence how Bachelor of Education students perceive assessment. These factors include personal histories, student teacher relationships, opportunities for personalisation and deep learning, notions of relevance, and anxiety issues. 'Personal histories', as a term used to describe students' previous experiences, provided participants with an experiential reference point for thinking and talking about aspects of the assessment process. However, the learning and assessment context together with individual motivations, rather than personal histories, seemed to determine the learning approach adopted.
This paper explores the literatures of trust, culture and communication to consider the implicati... more This paper explores the literatures of trust, culture and communication to consider the implications of intercultural trust in the context of Japanese multinationals in Australia. Doing so, is particularly valuable for managers, given evidence suggesting the influence trust has on organizational success, performance, profitability and a host of other positive outcomes. The authors conclude that intercultural mentoring systems and professional development on the communication of trust cues and how trustworthiness is interpreted are likely to prove valuable strategies for Japanese multinational subsidiaries operating in Australia and indeed, elsewhere.
International Journal of Management in Education
Visiting lecturers from countries other than Australia offer academics rewarding opportunities fo... more Visiting lecturers from countries other than Australia offer academics rewarding opportunities for sharing cultural spaces in the process of professional exchange. This paper is based on the analysis of a series of journal entries, classroom observations and recorded ...
Journal of Management & Organization, 2015
Journal of Management, Spirituality & Religion, 2014
ABSTRACT Determining how to manage spiritual diversity in a globalized Australia and developing o... more ABSTRACT Determining how to manage spiritual diversity in a globalized Australia and developing organizational strategies to that end is a complex undertaking. As a starting point, the process requires empirical evidence around how employees and managers construct and perceive spirituality in Australian workplace contexts. Much of the literature around workplace spirituality and the theorizing about spirituality as a concept has been generated in the United States. Whilst this body of work provides rich insights, little is known about its transferability across cultures or more specifically, whether spirituality is perceived in working Australia in ways comparable to the United States. This paper reports on a grounded theory study that aimed to discover how participating managers and professionals constructed spirituality in the context of their workplace experience. The findings revealed a high level of individual spiritual eclecticism and dynamism in the way participants perceived and experienced spirituality. Common spiritual values were also identified across the data. The author concludes that spiritual eclecticism appears to be an under-researched and possibly under-appreciated concept and argues that common values may well provide the necessary “glue” for managing spiritual diversity and fostering spiritual inclusiveness in organizations.
Rethinking Work and Learning, 2009
... In AJ Cronin's book The Judas tree (1973) a young nurse, Kathy, tries to per... more ... In AJ Cronin's book The Judas tree (1973) a young nurse, Kathy, tries to persuade David, a doctor, to join her on a mission in ... of educational documents in America, the UK, and India appear to indicate a growing academic and professional interest in spirituality (Crossman, 2003 ...
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Papers by Joanna Crossman
By adopting a social constructionist Grounded Theory approach (Charmaz 2006), the substantive theory managing ambiguity was developed. The substantive grounded theory was developed from interviews with 27 local government staff across four Australian states (these being South Australia, Victoria, New South Wales and Queensland). In addition, 29 local government Disability Action Plans and 32 Sport and Recreation Plans were incorporated into the study.
Through constant comparison analysis of interview transcripts and documents various ambiguities have been identified as existing within local government concerning the provision of community recreation opportunities for people with impairments. Ambiguity in relation to this study can be perceived through three lenses, these being; the role of local government, community recreation and disability. Ambiguity persists through the way local government staff grapple with knowing what the role of local government is in relation to providing human services; through the understandings which local government staff contend with in respect to defining what disability is; as well as locating the meaning and purpose of community recreation.
In seeking to understand how local government staff manage the various ambiguities that resonate through local authorities’ provision of community recreation opportunities for people with impairments this study has identified various management practices and strategies, actions and attitudes. Through theoretical integration of these practices, strategies, actions and attitudes, the basic social process termed managing ambiguity has been constructed.
Local government staff work through three conceptual domains, these being Organisational Orientation, Positioning Perspectives and Management Strategies in managing ambiguity. Manifesting within the three conceptual domains are practices, strategies, actions and attitudes that influence the variations in community recreation opportunities provided by local government, particularly in relation to people with impairments. The practices, strategies, actions and attitudes include: Process and Social Justice Organisational Orientations, Etic and Emic Positioning Perspectives, Networking and Building Capacity Management Strategies.
To assist with describing and explaining the basic social process of managing ambiguity, verbatim quotes from interviews and documentary evidence have been incorporated throughout this thesis. In addition, the purpose of incorporating quotes within explicating and describing the substantive theory is to enable the reader to follow how and from where the theory was developed.
Lastly, implications concerning the conceptual framework identified in this study as well as key findings are discussed. From an academic and practitioner viewpoint, findings from this study assist with developing a deeper understanding of public management provision of services for people with impairments. By understanding how services are created can provide an indication of why particular services are created and others are not. In addition, this study has provided a unique opportunity to reflect upon the processes currently employed to create and maintain local government community recreation services for people with impairments.