JHSSR VOL.2 (S) JUN. 2020 by Jennifer chan
JHSSR Special Issue on COVID-19, 2020
During the past two decades there has been a substantial literature published on a range of crise... more During the past two decades there has been a substantial literature published on a range of crises in Southeast Asia and how these have affected the tourism industry in the region. These crises comprise natural and environmental disasters, epidemics and pandemics, drastic downturns in the world economy, and terrorism and political conflict. The latest peril is the Coronavirus (Covid-19) pandemic; it has especially serious consequences for tourism development. Since the SARS epidemic of 2002-2004 the Southeast Asian economies have become increasingly integrated into those of East Asia; specifically, China’s contribution to tourism in the Association of Southeast Asian Nations (ASEAN) has grown exponentially. In this paper some of the most significant literature on crises and tourism in Southeast Asia is examined, with a focus on the East Asian market taking case material on the impacts of the pandemic on one particular part of Malaysia, the state of Sabah, which has enjoyed substantial success in attracting Chinese and Korean tourists to northern Borneo. Some of the policy and practical responses to the effects on the tourism industry are also considered.
Papers by Jennifer chan
JOURNAL OF SUSTAINABILITY SCIENCE AND MANAGEMENT
The COVID-19 pandemic has had a significant adverse influence on the country’s economic and socia... more The COVID-19 pandemic has had a significant adverse influence on the country’s economic and social situation, especially with regard to the tourism industry. This study examines the implications of the global pandemic on the tourism industry in Sabah, the study will consider the impact of the movement control order (MCO) and other mitigating measures adopted by tourism industry players. The survey and focus group findings indicate that the pandemic has had a significant impact on the tourism industry in the state, compelling operators and policymakers to re-evaluate current response strategies. The adoption of the MCO in response to the pandemic has resulted in business interruptions and income loss for tourism industry service-providers, with most of them losing more than 80% of their revenues. Diversification is one of the strategies used by operators in the industry to ensure long- and short-term viability. Meanwhile, a government vaccination program is a long-term strategy aimed...
This pilot study explores the potential of using a citizen science approach for sourcing voluntee... more This pilot study explores the potential of using a citizen science approach for sourcing volunteered geographic information via social media to research wildlife tourism interactions with endangered Borneo Pygmy Elephants on the lower Kinabatangan River in Sabah, Malaysia. Such information is critical if the lower Kinabatangan region is to achieve the United Nations Sustainable Development Goals through a sustainable tourism industry based around viewing the pygmy elephants. Guests and guides from the Sukau Rainforest Lodge were encouraged to become close-range remote sensors by sharing geotagged photographs of pygmy elephant sightings on Flickr. A ten week onground trail generated 247 photographs shared by 17 individual contributors with approximately two-thirds (65%) of photographs being georeferenced for the time and location of the elephant sighting. Plotting those sighting to explore the vegetation matrix (i.e. remnant forest or oil palm plantation) showed almost three-quarter (73%) of the sightings occurred within 1 km of an oil palm plantation. Of greater concern is that one in two sightings (50%) along the river occurred within the 500 m of an oil palm planation, which is inside the riparian buffer that the Sabah Government recommended for conservation of the elephants in their Lower Kinabatangan range. This study therefore demonstrates proof of concept for this research method and its further application at the nexus of wildlife conservation and sustainable ecotourism research.
BIMP-EAGA Journal for Sustainable Tourism Development
The study aims to perpetuate the understanding of affective commitment and its mediating role as ... more The study aims to perpetuate the understanding of affective commitment and its mediating role as a critical component in understanding organizational citizenship behaviour. This is a conceptual paper and the proposed framework comprising of organizational culture, turnover intentions, personality and transformational leadership are proposed as independent variables. Organization citizenship behaviour is referred to as a informal behaviour that employees engage themselves voluntarily in helping out organization. It is a form of behaviour that requires a minimal amount of monitoring but increases the effective functioning of the organization. This study intends to explore further the effect of the proposed components in elevating affective commitment among employees further increasing the exhibition of organizational citizenship behaviour. With the increased challenges and competition organization can merely survive by having employees who adhere to formal contractual agreements and i...
Environmental Literate individuals are those who are able to perceive and interpret the health of... more Environmental Literate individuals are those who are able to perceive and interpret the health of the natural environment and take the required action to ensure that the ecosystem is sustained. This is especially crucial in Sabah where the tourism sector relies heavily on its rich natural biodiversity as a source of economic development. This study determined firstly, the level of environmental literacy in terms of ecological knowledge, disposition, competency and pro-environmental behaviour and secondly, the general level of environmental literacy of Year 5 students. A quantitative questionnaire which included four environmental literacy domains, was used to collect data from 1025 Year 5 students from 17 National Primary schools. Interviews with head teachers and observations were carried out to collect data on the general background of each school and its students. Our findings indicate that the Year 5 students have a moderate level of ecological knowledge, a high level of disposi...
Environmental problems today are global in nature, requiring young and old alike to behave pro-en... more Environmental problems today are global in nature, requiring young and old alike to behave pro-environmentally in order to rectify environmental problems and prevent new problems from occurring. Environmentally literate individuals possess the knowledge and skills required to analyze environmental issues, which would enable the individual to behave pro-environmentally. The purpose of this study is to design a conceptual framework that links environmental literacy and factors affecting pro-environmental behaviour. Firstly, the development in formal and non-formal Environmental Education, within Malaysia and internationally are reviewed. This is followed by a review on Environmental Literacy over the past three decades, after which the concept of pro-environmental behaviour and relevant theories of behaviour are compared. The development of Environmental Education in Sabah and Malaysia, as well as the challenges faced between environmental sustainability and development in the tourism...
There has been a rapid growth of small and medium-sized accommodation (SMSA) in Sabah, Malaysia d... more There has been a rapid growth of small and medium-sized accommodation (SMSA) in Sabah, Malaysia due to the growth of the tourism industry. Despite this, there has been a limited understanding of small and medium-sized accommodation with regards to its operational issues. Thus, this paper aims to report qualitative empirical evidence on the operational issues and challenges faced by the hotel industry, particular that of the small and medium-sized accommodation business in Sabah. The objectives of the paper are: (a) to explore key issues and challenges faced by the hotel industry, particularly that of the small and medium-sized accommodation business in Sabah and (b) to compare the key issues and challenges faced by the hotel industry in general as documented by literature. In-depth interviews were conducted with 95 small and medium-sized accommodation operators in Sabah. The findings revealed five key issues faced by the said operators, which are: (a) increasing new hotels, (b) huma...
Walker, O. <https://researchrepository.murdoch.edu.au/view/author/Walker, Obelia.html>, Daymond, T., Chan, J.K.L., Teo, A.C.K., Newsome, D. <https://researchrepository.murdoch.edu.au/view/author/Newsome, David.html> and Simpson, G.D. <https://researchrepository.murdoch.edu.au/view/author/Simpson,..., 2019
Advances in Hospitality, Tourism, and the Services Industry, 2020
The chapter explores the key experiential dimensions of rural and mountain tourism and determines... more The chapter explores the key experiential dimensions of rural and mountain tourism and determines the economic and social aspects of rural tourism development on a selected site, namely Melangkap Tiong, an emerging new rural and mountain tourists' destination in Sabah, Malaysia. The chapter is divided into two sections. The first section briefly introduces rural and mountain tourism, and reviews the key components of the experiential dimensions of rural tourism and mountain destinations. The second section reports the key experiential dimensions and main economic and social benefits of rural and mountain tourism based on the interview responses from a total of 15 rural tourism operators located in Melangkap Tiong, Sabah, Malaysia.
BIMP-EAGA Journal for Sustainable Tourism Development
Geotourism is a form of sustainable tourism that focuses on the knowledge of the geological featu... more Geotourism is a form of sustainable tourism that focuses on the knowledge of the geological features of the earth by encouraging understanding, appreciation and conservation of the environment and culture as well as providing benefits to the local community. It was created to improve the well-being and standard of living of the local community through involvement in tourism while preserving the local environment, culture and heritage. This study was conducted to examine the level of readiness, acceptance and involvement of the local community in geotourism-hiking project around Bukit Balingkadus, Kampung Kinirasan, Ranau. Quantitative research is done by distributing questionnaires to the respondents. The results of the analysis showed that the local community is ready to get involved in the geotourism-hiking project. Incentives and returns earned will encourage their enthusiasm to be actively involved in this project. The project is also seen to be able to open new employment oppor...
BIMP-EAGA Journal for Sustainable Tourism Development
The research explores the potential of herbal tourism as an emerging niche tourism in the rural a... more The research explores the potential of herbal tourism as an emerging niche tourism in the rural area of Sabah. It describes the various recreational activities offered by Dai-C Recreation Centre and discusses the issues and challenges faced in developing and promoting herbal tourism in rural sites. Two fieldwork and interviews were conducted at the study site from December 2020 to March 2021. The preliminary findings showed that the availability of vast local herbs, the aesthetic landscape, the dense green forest environment and the pristine atmosphere of the Dai-C Recreation Centre are the key factors attributed to the herbal tourism. Based on the findings, Dai-C Recreation Centre has great potential to be recognized as a distinct herbal tourism destination. In addition, the centre provides activities related to herbal tourism which include herbal garden walk, making herbal drink, tea and soaps, cooking herbal dishes as well as education and interpretation centre that features loca...
Current Issues in Tourism, 2017
Wildlife tourism is a growing industry globally and visitor satisfaction is vital to ensure its l... more Wildlife tourism is a growing industry globally and visitor satisfaction is vital to ensure its long-term sustainability. The Lower Kinabatangan River is a premier wildlife tourism destination that is affected by surrounding land uses and needs careful management to ensure it continues to provide positive wildlife tourism experiences. As little is known about the motivations and satisfaction of tourists with this experience, a visitor survey was conducted along the Lower Kinabatangan River with 346 surveys completed. The attribute 'Interest in viewing wildlife' had the highest mean level of importance and satisfaction (mean = 4.54 and 4.1, respectively, on a 5-point scale). Respondents were very satisfied with their wildlife tour experience (85%) and would recommend the experience to their friends (87%). However, almost half of respondents (47%) felt more needed to be done to protect the Kinabatangan River and wildlife. Although respondents were satisfied overall with their experience, they also expressed concerns over the number of boats and the protection of the River. Comments focused on the presence of rubbish in the River, intrusion of oil palm and the loss of forest. Many issues are beyond the management realms of tour operators but will impact on the future of the industry.
Paper accepted for presentation inAsia Pacific Marketing and Management Conference, 9th-11th Nove... more Paper accepted for presentation inAsia Pacific Marketing and Management Conference, 9th-11th November 2011 .•. This paper aims to explore the meaning of perceived value of Malaysian low cost airlines from the perspectives of. •~their existing domestic customers. The Malaysian low cost airlines have been competing aggressively for :.;passenger load. Frequent price promotional campaigns are launched by the Malaysian low cost airlines to induce forward booking of air tickets to lock-in customers for future sales. Literature indicated that as a market matures, perceived value supersedes price in inducing favourable repeat purchase intention. The qualitative research methodology was adopted for this study to explore the multiple meanings of perceived' value of Malaysian low cost airlines. A notable finding of this research is that the existing domestic customers of the Malaysian low cost airlines evaluated the perceived value from the uni-dimensional and multidimensional perspectives. Findings of this research revealed that perceived functional value in terms of lower price, perceived relative value and perceived "social connectedness" value are crucial in prompting favourable repeat purchase intention of low cost air travel. Another interesting finding of this research is lower airfare is viewed as a perceived benefit and not perceived monetary cost.
Disaster medicine and public health preparedness, 2009
In the editorial Responding to Gender-based Violence in Disasters: Grappling With Research Method... more In the editorial Responding to Gender-based Violence in Disasters: Grappling With Research Methods to Clear the Way for Planning, Rosborough et al discuss challenges to measuring and reporting on gender-based violence (GBV) in disasteraffected populations. 1 The authors also comment on our research contribution, which documented an increase in GBV among female internally displaced people following Hurricane Katrina well into a protracted phase of displacement. 2 We greatly appreciate the editorialists' commentary
Academic Emergency Medicine, 2007
As the specialty of emergency medicine evolves in countries around the world, and as interest in ... more As the specialty of emergency medicine evolves in countries around the world, and as interest in international emergency medicine (IEM) grows within the United States, the IEM Literature Review Group recognizes an ongoing need for a high-quality, consolidated, and easily accessible evidence base of literature. The IEM Literature Review Group produces an annual publication that strives to provide readers with access to the highest quality and most relevant IEM research from the previous year. This publication represents our fifth annual review, covering the top 24 IEM research articles published in 2009. Articles were selected for the review according to explicit, predetermined criteria that emphasize both methodologic quality and impact of the research. It is our hope that this annual review acts as a forum for disseminating best practices, while also stimulating further research in the field of IEM.
Asia Pacific Journal of Tourism Research, 2012
BIMP-EAGA Journal for Sustainable Tourism Development
This paper reviews the conceptual framework of film tourism marketing mix and the proposed framew... more This paper reviews the conceptual framework of film tourism marketing mix and the proposed framework of the marketing strategy to promote film tourism in Malaysia. A convergent mixed methods design collected qualitative and quantitative in parallel. For qualitative, in-depth interviews with tourism and film industry in Malaysia (n=11) was employed. Whereas, tour operator survey (n=313) of Malaysia Association Tour and Travel Agent (MATTA) was chosen. From data integration, seven success factors (tools) of marketing strategy are identified to promote film tourism in Malaysia. It includes film products, destination attributes, location access, destination promotion, creative teams, packages based on famous film and collaboration film commissions and government efforts. The practical implication of this paper will be of value to academics and industry practitioners interested in film tourism and indeed tourism in general as well as students studying the film tourism phenomenon. It also...
During the past two decades there has been a substantial literature published on a range of crise... more During the past two decades there has been a substantial literature published on a range of crises in Southeast Asia and how these have affected the tourism industry in the region. These crises comprise natural and environmental disasters, epidemics and pandemics, drastic downturns in the world economy, and terrorism and political conflict. The latest peril is the Coronavirus (COVID-19) pandemic; it has especially serious consequences for tourism development. Since the SARS epidemic of 2002-2004 the Southeast Asian economies have become increasingly integrated into those of East Asia; specifically, China’s contribution to tourism in the Association of Southeast Asian Nations (ASEAN) has grown exponentially. In this paper some of the most significant literature on crises and tourism in Southeast Asia is examined, with a focus on the East Asian market taking case material on the impacts of the pandemic on one particular part of Malaysia, the state of Sabah, which has enjoyed substanti...
SHS Web of Conferences, 2014
An increase in demand specifically for Mt. Kinabalu climbing activity has seen a significant infl... more An increase in demand specifically for Mt. Kinabalu climbing activity has seen a significant influx of tourist to the Kinabalu Park. The main purpose of this study is to determine the tourist satisfaction level and to identify issues that might affect tourist satisfaction while participating in mountain climbing activity on Mt. Kinabalu, Sabah. Data collection was conducted using a structured questionnaire around the Kinabalu Park headquarter complex. There were 24 items listed out in the questionnaire on which tourists satisfaction level measurement were based on -resource (mountain trails, facilities, scenery), activity (climbing experience), guide and staff service performance as well as satisfaction towards crowding. This study found that respondents rated their satisfaction "towards their achievement" the highest. Items with the lowest ratings were satisfaction "towards the facilities at Laban Rata" and "facilities along the trail". This finding suggests that, although the tourists are generally satisfied with their experience in Mt. Kinabalu, there is room for improvement in the aspects of facilities. This study has also identified "water insufficiency" and "traffic congestion" as alarming issues which could also serve as indicators for satisfaction. This study serves as the pilot study to come out with the baseline indicators for tourist satisfaction issues.
Tourism Culture & Communication, 2007
This article explores underlying guest satisfaction dimensions in the ecolodge service consumptio... more This article explores underlying guest satisfaction dimensions in the ecolodge service consumption context, a pioneering investigation adopting Herzberg's Motivator and Hygiene Factor Theory. The article suggests that consumer satisfaction can be measured by proposing a paradigm that adopts a behavioral and experiential perspective as an alternative to the confirmation/disconfirmation paradigm, rather than the expectancy disconfirmation paradigm that is predominantly employed in measures of consumer satisfaction. It argues that guest satisfaction in the ecolodge context is the consumption of experiences involved in both behavioral and comparison components. Building on Herzberg, underlying satisfaction and dissatisfaction dimensions are linked to job satisfaction in a way that is a function of two types of condition, known as hygiene factors (dissatisfiers), leading to the condition of dissatisfaction (prevention), and motivators (satisfiers), leading to a condition of satisfact...
Uploads
JHSSR VOL.2 (S) JUN. 2020 by Jennifer chan
Papers by Jennifer chan