Papers by Javier Sánchez-García
Management Decision, 2014
Purpose– The purpose of this paper is to develop and test a framework to investigate the relation... more Purpose– The purpose of this paper is to develop and test a framework to investigate the relationship between perceived value, satisfaction, trust and behavioral intentions and the moderator effect of the cruise line on cruise passengers’ perceptions.Design/methodology/approach– A structural model was developed. In order to verify the hypotheses, a total of 729 cruise passengers were sampled. The study of the data used structural equation models by means of a multi-group analysis.Findings– The results of this study suggest significant paths to increase behavioral intentions: perceived service quality? satisfaction? trust?. In addition, it has been proved that the cruise line moderates the relationships between constructs in most of the relationships in the two cruise lines analyzed.Practical implications– The differences in the relationships of perceived service quality with overall satisfaction, trust and behavioral intentions suggest that one of the cruise lines analyzed ought to ...
La Innovacion En La Empresa Ix Congreso Nacional V Congreso Hispano Frances Toledo 2 3 4 Y 5 De Mayo 1995 1995 Isbn 84 920589 0 0 Pags 2285 2300, 1995
Management Decision, 2014
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Papers by Javier Sánchez-García