Papers by Maha Hussein
The information and communication technology evolution is aggressively affecting the world as it ... more The information and communication technology evolution is aggressively affecting the world as it approaches the 21st century. The waves of change have had implications on academia, the industry and the business community. The magnitude of socioeconomic and business development change has had a global perspective unconstrained with time or distance barriers reaching both developed and developing nations. Egypt, as a developing country with an economy in transition, has been massively investing in building its information technology infrastructure. Therefore, in 1994, the Internet became a priority issue for both the government and the public sector as a tool for socioeconomic and business development. This paper demonstrates the experience of Egypt in introducing the Internet and its evolution from its birth in the academic sector up to its commercial takeoff. The paper addresses the lessons learned in facing infrastructure limitations and the new role of the government, in partnersh...
During the 1990s, the Internet has caused the emergence of an information and knowledge revolutio... more During the 1990s, the Internet has caused the emergence of an information and knowledge revolution in both developed and developing countries. The number of users is growing in unprecedented rates causing millions to rely on the technology on a daily basis for their information exchange needs. Moreover, the World Wide Web has introduced with its innovative technologies the concept of globalization in a comprehensive and cross-cultural manner serving the global citizen anywhere and anytime. However, the distribution of resources as well as the Internet access varies from developing to developed countries. In Egypt, the Internet was introduced in 1993. As a developing country and due to the limited resources, there is a limit to information access and to communication technologies, despite the massive investment in that sector during the last two decades. Such shortage is due to the costly infrastructure and the lack of technical skills and expertise required to utilize information te...
Concepts, Methodologies, Tools, and Applications, 2010
Journal of Electronic Commerce in Organizations, 2000
Journal of Cases on Information Technology, 2000
any means, electronic or mechanical, including photocopying, without written permission from the ... more any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark.
Small and medium sized enterprises (SMEs) usually face financial constraints that limit their res... more Small and medium sized enterprises (SMEs) usually face financial constraints that limit their resource development and hinder their technological advancement. In Egypt, SMEs comprise almost 99% of the non-agricultural private sector and 75% of the private sector in Egypt at large. It is an important contributor to the economy and affects a number of sectors including tourism. The increase in competition in the sector has driven a number of SMEs to turn to the Internet to gain competitive advantage and to leverage their position and attract more business. However, the successful integration of what is still an innovation into the business process and its application into organisational functionality requires careful institutionalization. There are many challenges that need to be carefully handled in addition to a number of societal and cultural factors that are integral to the process that need to be adapted. The role of the change agent at the SME level is vital to the success of the introduction of the technology, its diffusion, adaptation and acceptance by the different levels in the organisation. This case demonstrates the results of a study addressing the impact of introducing information and communication technology to small and medium sized enterprises in Egypt, represented through the experience of King Hotel in introducing the Internet as a platform for business development, the challenges faced, opportunities created, and lessons learnt for future implementations.
Benchmarking: An International Journal, 2002
Logistics Information Management, 2001
The information and communication technology evolution is aggressively affecting the business wor... more The information and communication technology evolution is aggressively affecting the business world in the twentyfirst century. The magnitude of change in business development from a global perspective, unconstrained by time or distance barriers, has reached both developed and developing nations. E-commerce currently represents 2 per cent of the global business transactions but promises to dominate the business environment during the course of the twenty-first century. The successful presence of e-commerce through the Internet has helped create low cost and high efficiency for product and service sales through a more dynamic and interactive venue of opportunities where the world becomes the marketplace.
Journal Articles by Maha Hussein
The global spending on outsourcing has exceeded one trillion U.S. dollars in 2000 and it is expec... more The global spending on outsourcing has exceeded one trillion U.S. dollars in 2000 and it is expected to reach much higher heights by 2010. Outsourcing represents a major opportunity for developing nations with different capacities and skills in the field of information and communication technology (ICT) coupled
with communication, business, and marketing capacities of their human capital. Contact centers are one of the growing trends that can benefit from the opportunities enabled through outsourcing. Over the last decade, India, the Philippines, and Mexico took the lead in the contact center industry in the context of developing nations. Moreover, in the 1990s Egypt, through its massive efforts to position itself as one of the ICT hubs in the Middle East, had started its efforts to develop itself as a destination for offshore outsourcing as well as penetrating the global marketplace for contact centers. This case demonstrates the process of establishing Xceed, the pioneer contact center in Egypt serving a global community of customers and excelling to become one of the brand names of the industry worldwide.
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Papers by Maha Hussein
Journal Articles by Maha Hussein
with communication, business, and marketing capacities of their human capital. Contact centers are one of the growing trends that can benefit from the opportunities enabled through outsourcing. Over the last decade, India, the Philippines, and Mexico took the lead in the contact center industry in the context of developing nations. Moreover, in the 1990s Egypt, through its massive efforts to position itself as one of the ICT hubs in the Middle East, had started its efforts to develop itself as a destination for offshore outsourcing as well as penetrating the global marketplace for contact centers. This case demonstrates the process of establishing Xceed, the pioneer contact center in Egypt serving a global community of customers and excelling to become one of the brand names of the industry worldwide.
with communication, business, and marketing capacities of their human capital. Contact centers are one of the growing trends that can benefit from the opportunities enabled through outsourcing. Over the last decade, India, the Philippines, and Mexico took the lead in the contact center industry in the context of developing nations. Moreover, in the 1990s Egypt, through its massive efforts to position itself as one of the ICT hubs in the Middle East, had started its efforts to develop itself as a destination for offshore outsourcing as well as penetrating the global marketplace for contact centers. This case demonstrates the process of establishing Xceed, the pioneer contact center in Egypt serving a global community of customers and excelling to become one of the brand names of the industry worldwide.