Papers by Hoang Tien Nguyen
Journal of Distribution and Management Research, 2008
Sustainable services are often regarded as sustainable strategies and operations producing goods ... more Sustainable services are often regarded as sustainable strategies and operations producing goods and services that satisfy customer needs and significantly improve social and environmental performance. To be sustainable, service providers must satisfy consumers' needs or otherwise they will become redundant and economically irrelevant. This paper presents the results of an empirical study on the determinants of customer satisfaction and loyalty in life-insurance services in Vietnam based on a database collected through a questionnaire survey of 1476 customers during 2017. A path analysis technique is applied to test the proposed framework on the direct and indirect relationship between variables. The results of statistical analysis indicate that customer satisfaction in life-insurance services is significantly explained by such factors as corporate image, service quality and perceived value. Our findings suggest that a life-insurance service provider should focus on enhancing service quality and corporate image in order to obtain customer satisfaction that leads to customer loyalty.
Science & Technology Development Journal - Economics - Law and Management, 2019
National security is one of the most critical elements for the society, economy and the political... more National security is one of the most critical elements for the society, economy and the political system of a given country. Especially, it is unconditionally important for the stability, sustainability and prosperity of national development. Moreover, it is also unconditio¬nally the top priority for all ASEAN countries that have to cope with the continually rising China in all aspects of development of the Asia-Pacific region. The present article is using case study analysis and comparative empirical analysis as a research methodology to investigate and find out the right answer to the question exposed in its title. The article approaches and treats security and military science as interdisciplinary area of contemporary research. At the same time they are considered as one of the branches of social science. In the beginning of 21st century, the economic relations as well as the geo-political relations between China and ASEAN have made many progresses and positive changes towards ri...
Journal of Southwest Jiaotong University, 2020
This article presents major differences and similarities related to sustainability in tourism dev... more This article presents major differences and similarities related to sustainability in tourism development for the Northern and Southern coastal provinces of Vietnam. The research process results pointed out that sustainable tourism development in the coastal provinces had brought about positive benefits to the national and local economy, local community and government, local community and natural environment, and socio-cultural development. Although sustainable tourism development principles are beneficial, their implementation into real-life an enormously is to the specific socio-economic and environmental context, political conditions and institutional conditions, is different in Vietnam. This article tracks how sustainable tourism development is perceived and implemented in the Northern and Southern coastal provinces' main tourism hubs, reflecting the gaps between planning and its implementation towards that end in different localities. On that basis, we propose standard s...
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Papers by Hoang Tien Nguyen