Digital technology has long provided new ways of initiating romantic relationships as people comm... more Digital technology has long provided new ways of initiating romantic relationships as people communicate through text messages, social media, and dating applications. Emojis have been widely adopted as a means of conveying nonverbal cues in digital communication. However, what role do platform‐provided social cues, such as emojis, play in fostering or impeding clear communication and shared romantic expectations from a flirtatious text message conversation? In this study, 713 college students were randomly assigned to read a Snapchat conversation with or without emojis and, they were subsequently asked to infer the characters' thoughts and feelings, clarity of the characters' intentions, and indicate their own discomfort with receiving a similar Snapchat message. The results showed that emojis increase the clarity of the main character's intentions. Moreover, the participants' cognitive efforts, the extent to which they were emotionally affected by the conversation, ...
Most Americans view intimate partner violence as wrong. Less is known, however, about how the gen... more Most Americans view intimate partner violence as wrong. Less is known, however, about how the general population evaluates threats from romantic partners. When do third parties support interventions such as police involvement, restraining orders, or prohibiting the abuser from owning a gun? Through a survey-based experiment, participants reacted to a separated dating relationship scenario in which three elements were manipulated: the race of the couple, the medium of communication between the perpetrator and the victim, and whether the male character referenced a gun. Using a structural equation model, the authors find that the inclusion of a gun dramatically increases concern, which in turn fosters support for interventions. However, participants’ race and gender and the race of the couple shape these effects. When the victims in the separated dating scenario are Black, participants were less likely to call for the abuser to be prohibited from owning a gun, even when they have expr...
Social movements pushed to reconceptualize intimate partner violence (IPV) as a social problem de... more Social movements pushed to reconceptualize intimate partner violence (IPV) as a social problem deserving of intervention rather than a private family matter. However, little work has examined which interventions the public is likely to support. How and where do personal politics affect perceptions of and responses to a social problem? To address these questions, 739 participants read a victim’s narrative from a court case and indicated their concern for the victim and support for issuing a protection order, prohibiting the abuser from owning a gun, or the victim owning a gun to protect herself. Concern for the victim and support for issuing a protection order was widespread, regardless of political leaning, with minor variations driven by role-taking and attitudes towards IPV. Similarly, support for the victim receiving a protection order was high, with political ideology and political affiliation having no direct effects. While concern increased support for each intervention, it he...
As more users continue to embrace social media, online harassment and abusive language have becom... more As more users continue to embrace social media, online harassment and abusive language have become a growing concern. In this study, we explore the power of group dynamics to shape the toxicity of Twitter conversations. First, we examine how the presence of others in a conversation can potentially diffuse Twitter users' responsibility to address a toxic direct reply. Second, we examine whether the toxicity of the first direct reply to a toxic tweet in conversations establishes the group norms for subsequent replies. By doing so, we outline how bystanders and the tone of initial responses to a toxic reply are explanatory factors which affect whether others feel uninhibited to post their own abusive or derogatory replies. We test this premise by analyzing a random sample of more than 156k tweets belonging to ∼ 9 conversations. Central to this work is the social psychological research on the "bystander effect" documenting that the presence of bystanders has the power to alter the dynamics of a social situation. Twitter users may rely on cyberbystanders to condone his or her derogatory behaviors towards others. If the first direct reply reaffirms the divisive tone, other replies may follow suit. We find evidence of a bystander effect, with our results showing that an increased number of users participating in the conversation before receiving a toxic tweet is negatively associated with the number of Twitter users who responded to the toxic reply in a nontoxic way. We also find that the initial responses to toxic tweets within conversations is of great importance. Posting a toxic reply immediately after a toxic comment is negatively associated with users posting non-toxic replies and Twitter conversations becoming increasingly toxic. Thus, understanding how social media users respond when they witness uncivil comments or abusive language reveals social norms as powerful determinants of human behavior online. CCS CONCEPTS • Information systems → Social networking sites.
The experience of “burnout” is characterized by emotional fatigue and detachment associated with ... more The experience of “burnout” is characterized by emotional fatigue and detachment associated with intensive stress. Burnout is prevalent across personal and professional spheres, with increasing cultural salience. Multiple factors can contribute to burnout. Here, we focus on one: exposure to others’ trauma. This circumstance spans domains from social service professions to social media newsfeeds, with potentially deleterious effects on the self. To understand the conditions under which trauma exposure results in burnout, we propose and test a role–taking model. We do so by presenting study participants (N = 723) with a first–person account of intimate partner violence, stimulating an acute instance of trauma exposure. Findings show that higher levels of role–taking increase burnout, with antecedents and outcomes tied to role-taking’s cognitive and affective components. This study clarifies how burnout occurs within the scope of trauma exposure while expanding role–taking research bey...
The emotional and psychological consequences associated with providing services to traumatized ot... more The emotional and psychological consequences associated with providing services to traumatized others have been well established with extant scholarship highlighting these workers’ susceptibility to vicarious trauma and secondary traumatic stress. But less is known about the underlying interactional processes by which symptoms of secondary trauma emerge. This research investigates the consequences of taking the role of a person who is victimized and experiencing emotional turmoil by analyzing interviews with workers who serve victims seeking legal services. Role-taking is the process of mentally and affectively placing the self in the position of another, understanding another’s perspective. Workers described listening to victims’ experiences or coworkers’ accounts of difficult cases as being “slimed.” Those engaging in both cognitive and empathic role-taking often struggled to “shake” this content and became susceptible to mirroring the distress of the traumatized clients and cowor...
Twitter is one of the most popular online micro-blogging and social networking platforms. This pl... more Twitter is one of the most popular online micro-blogging and social networking platforms. This platform allows individuals to freely express opinions and interact with others regardless of geographic barriers. However, with the good that online platforms offer, also comes the bad. Twitter and other social networking platforms have created new spaces for incivility. With the growing interest on the consequences of uncivil behavior online, understanding how a toxic comment impacts online interactions is imperative. We analyze a random sample of more than 85,300 Twitter conversations to examine differences between toxic and non-toxic conversations and the relationship between toxicity and user engagement. We find that toxic conversations, those with at least one toxic tweet, are longer but have fewer individual users contributing to the dialogue compared to the non-toxic conversations. However, within toxic conversations, toxicity is positively associated with more individual Twitter users participating in conversations. This suggests that overall, more visible conversations are more likely to include toxic replies. Additionally, we examine the sequencing of toxic tweets and its impact on conversations. Toxic tweets often occur as the main tweet or as the first reply, and lead to greater overall conversation toxicity. We also find a relationship between the toxicity of the first reply to a toxic tweet and the toxicity of the conversation, such that whether the first reply is toxic or non-toxic sets the stage for the overall toxicity of the conversation, following the idea that hate can beget hate. CCS Concepts: • Information systems → Social networking sites.
International Conference on Web and Social Media, 2016
Social media is a new public sphere where people can, in principle, communicate with each other r... more Social media is a new public sphere where people can, in principle, communicate with each other regardless of their status. However, social categories like gender may still bias online communication, replicating offline disparities. Examining over 94,000 Twitter users, we investigate the association between perceived gender and measures of online visibility: how often Twitter users are followed, assigned to lists, and retweeted. Our analysis shows that users perceived as female experience a 'glass ceiling,' similar to the barrier women face in attaining higher positions in companies. For users in lower quartiles of visibility, being perceived as female is associated with more visibility; however, this tendency flips among the most visible users where being perceived as male is strongly associated with more visibility. Our results suggest that gender presented in social media profiles likely frame interactions as well as perpetuates old inequalities online.
Domestic violence protective orders are the most widely used intimate partner violence-related le... more Domestic violence protective orders are the most widely used intimate partner violence-related legal intervention in the United States, yet many victims later ask to have these orders dismissed. This article uses a mixed-methods approach to examine the conditions that help explain why victims of intimate partner violence dismiss their protection orders. Quantitative findings from 841 civil protection order cases show that victims who need protection the most are the most likely to seek dismissals. Victims who experienced recent or physical abuse were significantly more likely to dismiss their protection orders. Qualitative findings from 200 dismissal requests reveal that victims reference common themes of loving the abuser, that the abuser is a good parent, that the abuser is seeking treatment, or that they desire to save the relationship. Victims draw from broad romantic rationalizations when describing their decision to drop a protection order from the court. Building upon insight...
Social media is a new public sphere where people can, in principle, communicate with each other r... more Social media is a new public sphere where people can, in principle, communicate with each other regardless of their status. However, social categories like gender may still bias online communication, replicating offline disparities. Examining over 94,000 Twitter users, we investigate the association between perceived gender and measures of online visibility: how often Twitter users are followed, assigned to lists, and retweeted. Our analysis shows that users perceived as female experience a 'glass ceiling,' similar to the barrier women face in attaining higher positions in companies. For users in lower quartiles of visibility, being perceived as female is associated with more visibility; however, this tendency flips among the most visible users where being perceived as male is strongly associated with more visibility. Our results suggest that gender presented in social media profiles likely frame interactions as well as perpetuates old inequalities online.
At a moment when college sexual assault is described as an epidemic, it is important to understan... more At a moment when college sexual assault is described as an epidemic, it is important to understand college students’ implicit meanings of consent. Through 83 interviews, we examine students’ interpretations of a vignette in which neither character asked nor gave consent to sex. Gendered expectations significantly shaped whether students interpreted the male or female character as giving consent. When considering how students indicate interest in kissing or having sex, students interpreted acts such as leaving a party as indications of a man’s sexual interest and a woman’s willingness. That is, college students “expected” and employed implicit, gendered readings of actions that inform their understandings of implicit consent.
Digital technology has long provided new ways of initiating romantic relationships as people comm... more Digital technology has long provided new ways of initiating romantic relationships as people communicate through text messages, social media, and dating applications. Emojis have been widely adopted as a means of conveying nonverbal cues in digital communication. However, what role do platform‐provided social cues, such as emojis, play in fostering or impeding clear communication and shared romantic expectations from a flirtatious text message conversation? In this study, 713 college students were randomly assigned to read a Snapchat conversation with or without emojis and, they were subsequently asked to infer the characters' thoughts and feelings, clarity of the characters' intentions, and indicate their own discomfort with receiving a similar Snapchat message. The results showed that emojis increase the clarity of the main character's intentions. Moreover, the participants' cognitive efforts, the extent to which they were emotionally affected by the conversation, ...
Most Americans view intimate partner violence as wrong. Less is known, however, about how the gen... more Most Americans view intimate partner violence as wrong. Less is known, however, about how the general population evaluates threats from romantic partners. When do third parties support interventions such as police involvement, restraining orders, or prohibiting the abuser from owning a gun? Through a survey-based experiment, participants reacted to a separated dating relationship scenario in which three elements were manipulated: the race of the couple, the medium of communication between the perpetrator and the victim, and whether the male character referenced a gun. Using a structural equation model, the authors find that the inclusion of a gun dramatically increases concern, which in turn fosters support for interventions. However, participants’ race and gender and the race of the couple shape these effects. When the victims in the separated dating scenario are Black, participants were less likely to call for the abuser to be prohibited from owning a gun, even when they have expr...
Social movements pushed to reconceptualize intimate partner violence (IPV) as a social problem de... more Social movements pushed to reconceptualize intimate partner violence (IPV) as a social problem deserving of intervention rather than a private family matter. However, little work has examined which interventions the public is likely to support. How and where do personal politics affect perceptions of and responses to a social problem? To address these questions, 739 participants read a victim’s narrative from a court case and indicated their concern for the victim and support for issuing a protection order, prohibiting the abuser from owning a gun, or the victim owning a gun to protect herself. Concern for the victim and support for issuing a protection order was widespread, regardless of political leaning, with minor variations driven by role-taking and attitudes towards IPV. Similarly, support for the victim receiving a protection order was high, with political ideology and political affiliation having no direct effects. While concern increased support for each intervention, it he...
As more users continue to embrace social media, online harassment and abusive language have becom... more As more users continue to embrace social media, online harassment and abusive language have become a growing concern. In this study, we explore the power of group dynamics to shape the toxicity of Twitter conversations. First, we examine how the presence of others in a conversation can potentially diffuse Twitter users' responsibility to address a toxic direct reply. Second, we examine whether the toxicity of the first direct reply to a toxic tweet in conversations establishes the group norms for subsequent replies. By doing so, we outline how bystanders and the tone of initial responses to a toxic reply are explanatory factors which affect whether others feel uninhibited to post their own abusive or derogatory replies. We test this premise by analyzing a random sample of more than 156k tweets belonging to ∼ 9 conversations. Central to this work is the social psychological research on the "bystander effect" documenting that the presence of bystanders has the power to alter the dynamics of a social situation. Twitter users may rely on cyberbystanders to condone his or her derogatory behaviors towards others. If the first direct reply reaffirms the divisive tone, other replies may follow suit. We find evidence of a bystander effect, with our results showing that an increased number of users participating in the conversation before receiving a toxic tweet is negatively associated with the number of Twitter users who responded to the toxic reply in a nontoxic way. We also find that the initial responses to toxic tweets within conversations is of great importance. Posting a toxic reply immediately after a toxic comment is negatively associated with users posting non-toxic replies and Twitter conversations becoming increasingly toxic. Thus, understanding how social media users respond when they witness uncivil comments or abusive language reveals social norms as powerful determinants of human behavior online. CCS CONCEPTS • Information systems → Social networking sites.
The experience of “burnout” is characterized by emotional fatigue and detachment associated with ... more The experience of “burnout” is characterized by emotional fatigue and detachment associated with intensive stress. Burnout is prevalent across personal and professional spheres, with increasing cultural salience. Multiple factors can contribute to burnout. Here, we focus on one: exposure to others’ trauma. This circumstance spans domains from social service professions to social media newsfeeds, with potentially deleterious effects on the self. To understand the conditions under which trauma exposure results in burnout, we propose and test a role–taking model. We do so by presenting study participants (N = 723) with a first–person account of intimate partner violence, stimulating an acute instance of trauma exposure. Findings show that higher levels of role–taking increase burnout, with antecedents and outcomes tied to role-taking’s cognitive and affective components. This study clarifies how burnout occurs within the scope of trauma exposure while expanding role–taking research bey...
The emotional and psychological consequences associated with providing services to traumatized ot... more The emotional and psychological consequences associated with providing services to traumatized others have been well established with extant scholarship highlighting these workers’ susceptibility to vicarious trauma and secondary traumatic stress. But less is known about the underlying interactional processes by which symptoms of secondary trauma emerge. This research investigates the consequences of taking the role of a person who is victimized and experiencing emotional turmoil by analyzing interviews with workers who serve victims seeking legal services. Role-taking is the process of mentally and affectively placing the self in the position of another, understanding another’s perspective. Workers described listening to victims’ experiences or coworkers’ accounts of difficult cases as being “slimed.” Those engaging in both cognitive and empathic role-taking often struggled to “shake” this content and became susceptible to mirroring the distress of the traumatized clients and cowor...
Twitter is one of the most popular online micro-blogging and social networking platforms. This pl... more Twitter is one of the most popular online micro-blogging and social networking platforms. This platform allows individuals to freely express opinions and interact with others regardless of geographic barriers. However, with the good that online platforms offer, also comes the bad. Twitter and other social networking platforms have created new spaces for incivility. With the growing interest on the consequences of uncivil behavior online, understanding how a toxic comment impacts online interactions is imperative. We analyze a random sample of more than 85,300 Twitter conversations to examine differences between toxic and non-toxic conversations and the relationship between toxicity and user engagement. We find that toxic conversations, those with at least one toxic tweet, are longer but have fewer individual users contributing to the dialogue compared to the non-toxic conversations. However, within toxic conversations, toxicity is positively associated with more individual Twitter users participating in conversations. This suggests that overall, more visible conversations are more likely to include toxic replies. Additionally, we examine the sequencing of toxic tweets and its impact on conversations. Toxic tweets often occur as the main tweet or as the first reply, and lead to greater overall conversation toxicity. We also find a relationship between the toxicity of the first reply to a toxic tweet and the toxicity of the conversation, such that whether the first reply is toxic or non-toxic sets the stage for the overall toxicity of the conversation, following the idea that hate can beget hate. CCS Concepts: • Information systems → Social networking sites.
International Conference on Web and Social Media, 2016
Social media is a new public sphere where people can, in principle, communicate with each other r... more Social media is a new public sphere where people can, in principle, communicate with each other regardless of their status. However, social categories like gender may still bias online communication, replicating offline disparities. Examining over 94,000 Twitter users, we investigate the association between perceived gender and measures of online visibility: how often Twitter users are followed, assigned to lists, and retweeted. Our analysis shows that users perceived as female experience a 'glass ceiling,' similar to the barrier women face in attaining higher positions in companies. For users in lower quartiles of visibility, being perceived as female is associated with more visibility; however, this tendency flips among the most visible users where being perceived as male is strongly associated with more visibility. Our results suggest that gender presented in social media profiles likely frame interactions as well as perpetuates old inequalities online.
Domestic violence protective orders are the most widely used intimate partner violence-related le... more Domestic violence protective orders are the most widely used intimate partner violence-related legal intervention in the United States, yet many victims later ask to have these orders dismissed. This article uses a mixed-methods approach to examine the conditions that help explain why victims of intimate partner violence dismiss their protection orders. Quantitative findings from 841 civil protection order cases show that victims who need protection the most are the most likely to seek dismissals. Victims who experienced recent or physical abuse were significantly more likely to dismiss their protection orders. Qualitative findings from 200 dismissal requests reveal that victims reference common themes of loving the abuser, that the abuser is a good parent, that the abuser is seeking treatment, or that they desire to save the relationship. Victims draw from broad romantic rationalizations when describing their decision to drop a protection order from the court. Building upon insight...
Social media is a new public sphere where people can, in principle, communicate with each other r... more Social media is a new public sphere where people can, in principle, communicate with each other regardless of their status. However, social categories like gender may still bias online communication, replicating offline disparities. Examining over 94,000 Twitter users, we investigate the association between perceived gender and measures of online visibility: how often Twitter users are followed, assigned to lists, and retweeted. Our analysis shows that users perceived as female experience a 'glass ceiling,' similar to the barrier women face in attaining higher positions in companies. For users in lower quartiles of visibility, being perceived as female is associated with more visibility; however, this tendency flips among the most visible users where being perceived as male is strongly associated with more visibility. Our results suggest that gender presented in social media profiles likely frame interactions as well as perpetuates old inequalities online.
At a moment when college sexual assault is described as an epidemic, it is important to understan... more At a moment when college sexual assault is described as an epidemic, it is important to understand college students’ implicit meanings of consent. Through 83 interviews, we examine students’ interpretations of a vignette in which neither character asked nor gave consent to sex. Gendered expectations significantly shaped whether students interpreted the male or female character as giving consent. When considering how students indicate interest in kissing or having sex, students interpreted acts such as leaving a party as indications of a man’s sexual interest and a woman’s willingness. That is, college students “expected” and employed implicit, gendered readings of actions that inform their understandings of implicit consent.
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Papers by Anne Groggel