Papers by Dennis Galletta
Even before the COVID-19 pandemic, the landscape of higher education had been primed for upheaval... more Even before the COVID-19 pandemic, the landscape of higher education had been primed for upheaval The pandemic has only accentuated the need for change Not only have we had to scramble to provide meaningful and valuable content to our students;we have also had to reinvent how that content is delivered Beyond these changes that have abruptly affected all of us, expectations from students, colleagues, and administrators have unilaterally risen We are expected to publish more, and in better journals We are expected to provide more service, internally and externally We are expected to get better teacher evaluations from students, and to deliver up-to-date content in a way that can convince students that they are benefiting from their paid education more than they would by taking online courses (often for free) The pressure to succeed on all fronts has never been higher In this panel discussion, seasoned scholars, who have succeeded, will share insights from their experiences navigating ...
European Journal of Information Systems, 2017
This version of the referenced work is the post-print version of the article-it is NOT the final ... more This version of the referenced work is the post-print version of the article-it is NOT the final published version nor the corrected proofs. If you would like to receive the final published version please send a request to any of the authors and we will be happy to send you the latest version. Moreover, you can contact the publisher's website and order the final version there, as well.
As competition increases in the online world, website owners will investigate ways in which they ... more As competition increases in the online world, website owners will investigate ways in which they can attract more users. Additionally, many consumers suffer ever-increasing time limitations when browsing for a particular item on a website. Users can become frustrated and stressed when they are unable to find those items due to poor information scent, or semantic cues that are meant to lead to their goal. This paper presents and tests a theoretical model to predict how information scent can reduce the amount of stress that consumers experience when seeking information under time constraints. The study also demonstrates the relationships between information scent, time constraints, stress, performance and attitudes toward the website. Results indicate that while high information scent is an important design goal, scent can only be assessed by taking the user’s task into account
36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the
Knowledge management (KM) has become an important focus in today's information systems research a... more Knowledge management (KM) has become an important focus in today's information systems research and practice. An experiment investigated three factors that influence the behavior of individuals contributing their personally-held knowledge to a knowledge management system (KMS): managerial control, group identification, social value orientation, specifically when the individual sharer believes that the knowledge they are considering sharing has some potential value to them and others in their organization. Hypotheses suggested main and interaction effects of the three antecedents to sharing of valuable knowledge. Supported main effects included managerial control and social value orientation, and the 2-way interaction between social value orientation and managerial control was also supported. The hypothesized three-way interaction was supported. This research can expand understanding of the antecedents of knowledge sharing for both researchers and practitioners alike.
Mobile computing has provided technology to an unprecedented user base and has created a market f... more Mobile computing has provided technology to an unprecedented user base and has created a market for applications that is expected to reach $77 billion by 2017, involving over 268 billion downloads. Nearly every download involves privacy messages that request permissions to access information such as contact, calendar, and location information. Recent cases have revealed that users are often surprised when they discover the permissions they have granted, which implies that not everyone reads them carefully. In this paper we propose a research agenda focusing on the decisions that users make about those permissions requests. Several theories provide promising antecedents to explain acceptance of privacy permissions. Nine propositions are presented, with three from each research bases from social, economic, and cognitive perspectives. The research agenda thus is a combination hybrid social/economic/cognitive approach. The agenda complements extant research that has focused on privacy c...
Attacks on information security continue to result in large losses for organizations. Oftentimes,... more Attacks on information security continue to result in large losses for organizations. Oftentimes, the breaches occur because organizational insiders fail to adhere to commonplace system security messages. This could be because, faced with the challenges and time demands of everyday stressors, security policy compliance can be costly for individuals; security actions require time and distract attention from other primary tasks. To defend against these attacks, user interactions with security messages need to be better understood. This study reports the results of a 110-participant MTurk field study that examines user interactions with interruptive security messages through the lens of a risk tradeoff paradigm. First, a gap in the information security literature is identified, wherein findings about low security-message attention are contrasted against studies that assume attention and information processing. Three competing hypotheses are proposed that describe different patterns of risk analysis that users may engage in when interacting with an interruptive security message: (1) very little to no elaboration over the risk-taking decision due to perniciously low attention, (2) consistent security message risk-taking decision elaboration, and (3) a bimodal situation where elaboration depends on the information security risk-reward tradeoff balance. Multiple behavioral dependent variables are corroborated to support the third hypothesis, suggesting the existence of a bimodal risk tradeoff paradigm for user interactions with interruptive security messages. The relevance of the findings for research and practice are discussed.
Organizations invest heavily in developing and maintaining websites to meet various transactional... more Organizations invest heavily in developing and maintaining websites to meet various transactional (e.g., online purchases) and non-transactional (e.g., influencing brand attitude and disseminating product information organizational goals. In considering non-transactional outcomes—specifically brand attitude formation and information dissemination—one finds that two literature streams emerge, although they present different recommendations. First, cognitive attitude formation research recommends designing interfaces to promote an efficient experience that takes less time and requires less movement among webpages. On the other hand, the mere exposure literature recommends that longer durations and more exposure to related ideas should improve non-transactional outcomes. To understand the relationship between these two perspectives, we tested related hypotheses in a within-subjects observational experiment with a follow-up survey 10 days later. Building on theory regarding task charact...
Association for Information Systems (AIS)
The Association for Information Systems (AIS) is a professional organization whose membership is ... more The Association for Information Systems (AIS) is a professional organization whose membership is made up primarily of business school academics who specialize in information systems(IS) development, implementation, and evaluation. The current membership is 3965, which is over 50% saturation of the overall population of an estimated 7000 IS academics worldwide
Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
ACM SIGCHI is the largest association for professionals in HCI that bridges computer science, inf... more ACM SIGCHI is the largest association for professionals in HCI that bridges computer science, information science, as well as the social and psychological sciences. Meanwhile, a parallel HCI community was formed in 2001 within the Association of Information Systems (AIS SIGHCI) community. While some researchers have already bridged these two HCI subdisciplines, the history and core values of these respective fields are quite different, offering new insights for how we can move forward together to sustain the future of HCI research. The main goal of this workshop is to begin building a bridge between these two communities to maximize the relevance, rigor, and generalizability of HCI research.
AIS Transactions on Human-Computer Interaction
Although user participation has been a central research topic in Information Systems (IS) researc... more Although user participation has been a central research topic in Information Systems (IS) research for decades, it is time to revisit it to make sure that previous findings will fit the new IS context we face today (Kyng, 2010; Markus and Mao, 2004; Vodanovich, et al., 2010; Spears and Barki, 2010). Our new context includes completely new ways of developing, acquiring, and using software, which in turn has drastically changed the notion of participation. Today's world faces a more mature and ambitious set of users' processes, needs, and expectations, which has engendered fascinating and exciting challenges to developers' ability to understand and cope with the new user-centered environment. The changes are numerous. Outsourcing or purchasing off-the-shelf software has isolated users from developers and has extended the context of user participation from development to systems implementation and configuration. New revolutionary challenges have also appeared with web-based, mobile and ubiquitous systems, introducing potentially very large and geographically-distributed user bases. In addition, many contemporary systems are designed for consumer-users, who use them both during the work day as well as at home and even in leisure activities. Selecting and contacting these users may be very challenging. The user population has also widened to include new groups of people with varying ages, education, and interests (Druin, 2002; Vodanovich et al., 2010) posing new challenges for participation. Furthermore, new development approaches such as open source and end-user software development require complete reconsideration of the concept of user participation (Barcellini et al., 2008; Syrjänen, 2007). Another recent trend has been to hire or rely on different kinds of intermediaries to 'represent the users' in system development (Cooper and Bowers, 1995), such as usability or user-centered/interaction/user experience design specialists, ethnographers or change agents (Iivari et al., 2009; Karasti, 2001; Markus and Mao, 2004). Their emergence in system development has raised new challenges as well, relating e.g. to legitimizing their work both from the viewpoint of the designers and the users (Iivari, 2006).
AIS Transactions on Human-Computer Interaction
It seems obvious to assert that we aim to keep quality high; and to that end, that we want to pro... more It seems obvious to assert that we aim to keep quality high; and to that end, that we want to provide a timely, fair, and developmental review process. It also seems cliché to request that you, dear reader, submit your best work here and read the work of others so the publication develops a reputation and has an impact. Although we feel strongly about these points, it will be more productive and interesting to describe what the journal is about, what it will publish, and how.
Journal of the Association for Information Systems
The Association for Information Systems (AIS) is the premier professional association for individ... more The Association for Information Systems (AIS) is the premier professional association for individuals and organizations that lead the research, teaching, practice, and study of information systems. It serves society through advancing knowledge and promoting excellence in the practice and study of information systems. To that end, the AIS hosts seven academic journals: Journal of the Association for Information Systems (JAIS), Communications of the Association for Information Systems (CAIS), AIS Transactions on Human-Computer Interactions (THCI), AIS Transactions on Replication Research (TRR),
Electronic Markets
Studies have shown that users experience regret in online electronic auctions. Our study adds to ... more Studies have shown that users experience regret in online electronic auctions. Our study adds to the research on the antecedents of regret by examining the effects of the major types of auction design on users' experience of regret. Towards this goal, we analyzed bidders' experience of regret in English and Dutch auctions. Given that English and Dutch auctions are known to produce different types of bidding behavior and outcomes, we expect that the two types of auction design will also have a differential impact on experiencing regret. We report results from a lab experiment that was implemented as a self-developed mobile application for hotel room reservations. We examined the effects of the two open-bid auction types on the experience of regret, and found that users are more likely to experience regret in Dutch auctions. We point out the theoretical relevance and practical implications of our findings.
AIS Transactions on Human-Computer Interaction
Joe Valacich was the accepting Senior Editor. Galletta, D. F., & Dunn, B. K. (2014). Assessing sm... more Joe Valacich was the accepting Senior Editor. Galletta, D. F., & Dunn, B. K. (2014). Assessing smartphone ease of use and learning from the perspective of novice and expert users: Development and illustration of mobile benchmark tasks, THCI, 6(4), 74-91.
Digital Borders, Location Recognition, and Experience Attribution Within a Digital Geography
SSRN Electronic Journal
Communications of the Association for Information Systems
Cross-cultural IS research is beginning to mature; however, much is left to do. This article revi... more Cross-cultural IS research is beginning to mature; however, much is left to do. This article reviews the most popular conceptualization of National Culture and offers suggestions for improvements in measurement. While Hofstede's culture dimensions ─ uncertainty avoidance, power distance, masculinity/femininity, and individualism/collectivism ─ are still widely used in many disciplines, it is not guaranteed that the measures still hold after over 30 years. Empirical evidence is presented from two studies that indicate that shifts might have occurred. Because the usual national culture constructs are measured at the national level, they also should not be used in individual models of behavior or technology acceptance.
Communications of the Association for Information Systems
The MIS discipline faces the need to periodically re-establish its relevance to both academics an... more The MIS discipline faces the need to periodically re-establish its relevance to both academics and practitioners. Evolving technology forces our discipline to change at a rate far exceeding that of other business disciplines. In the workplace, rapidly evolving IT management issues and technologies have led corporations to manage technical employees differently than other employees. In academia, however, MIS faculty are faced with the same expectations as other business faculty. The current model of MIS as an academic discipline has many issues that make staying current and relevant very difficult. The result is that MIS research and teaching lag practice. One might argue that as the field matures, we are falling further behind. This paper is the outcome of a panel discussion held during the 2006 Americas Conference on Information Systems in Acapulco, Mexico. The panel discussed the assertions that MIS is on a "Slippery Slope" that threatens our existence as a business discipline and that our current model encourages irrelevance, both in research and in teaching. Panel members were asked to share their views on five questions relative to the Slippery Slope from their unique perspectives.
Communications of the Association for Information Systems
Human Computer Interaction(HCI) or Human Factors studies in MIS are concerned with the ways human... more Human Computer Interaction(HCI) or Human Factors studies in MIS are concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts. This article describes the existence and importance of HCI research in the MIS discipline, its historical development, some of its characteristics, publication opportunities, and future research directions. It is believed that HCI is the subject of a strong research stream in MIS, and will continue to be strong in the foreseeable future. It is hoped that HCI studies can provide the evolution of the human centered technology development that enhances our work/job, our various needs, our organizations, our societies, and ourselves.
Communications of the Association for Information Systems
Special interest groups (SIGs) provide substantial benefits to other academic and professional or... more Special interest groups (SIGs) provide substantial benefits to other academic and professional organizations, helping their members exchange ideas and keep up to date. To foster the development of SIGs with the unique perspective only available from our discipline, AIS funded the first group of six SIG proposals. The funding is designed to provide seed money for the development of electronic resources such as web sites, listserves, and on-line discussion groups. In the long run, SIGs are expected to enhance their offerings with conference minitracks, newsletters, and directories. Some SIGs will offer workshops, calls for papers in special issues of journals, working papers, electronic bibliographies, tutorials, conferences, refereed journals, and pointers to research tools and industry contacts. The six proposals described in detail in this article include Agent-Based
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Papers by Dennis Galletta