In doing service to customers at all branches throughout Indonesia, PT. Astra International Daiha... more In doing service to customers at all branches throughout Indonesia, PT. Astra International Daihatsu to use two-way services such as inbound and outbound. Inbound have a sense of where the company contacted customers to promote goods and services and also accepted if there are complaints from the customer for its vehicles. As for the outbound sense is customer conduct complaint or complaints to Customer Care regarding issues facing the vehicle, either via telephone or directly visit the service center at the nearest dealers The purpose of this paper is to provide ease of control and the handling of problems customer facing and as for the aims and objectives include: Fostering customer confidence on after sales service of PT Astra International Daihatsu. Facilitate handling of the problems faced by the customer to quickly and precisely. Providing solutions in terms of processing the data of the customer in order to get accurate data. The model used in the design of customer complaint...
In doing service to customers at all branches throughout Indonesia, PT. Astra International Daiha... more In doing service to customers at all branches throughout Indonesia, PT. Astra International Daihatsu to use two-way services such as inbound and outbound. Inbound have a sense of where the company contacted customers to promote goods and services and also accepted if there are complaints from the customer for its vehicles. As for the outbound sense is customer conduct complaint or complaints to Customer Care regarding issues facing the vehicle, either via telephone or directly visit the service center at the nearest dealers The purpose of this paper is to provide ease of control and the handling of problems customer facing and as for the aims and objectives include: Fostering customer confidence on after sales service of PT Astra International Daihatsu. Facilitate handling of the problems faced by the customer to quickly and precisely. Providing solutions in terms of processing the data of the customer in order to get accurate data. The model used in the design of customer complaint...
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