This study aims to investigate the impact of IT efficiency (ITE) and communication effectiveness ... more This study aims to investigate the impact of IT efficiency (ITE) and communication effectiveness (CE) on effectiveness of crisis management (ECM), and the impact of (ITE) on (CE). Hence, we proposed a method based on a second generation structural equation (PLS-SEM) to measure data of 143 Staff in operations room of security sector institutions (SSI) in Yemen, helping to understand and recognise the importance of developing technology systems and activate communication in the face of crises at all stages. The results obtained showed, that ITE items have significant influence ranging 0.14-0.23 on CE. Additionally, ITE items have significant influence ranging 0.15-0.31 on ECM. Moreover, it was found that CE items have significant influence ranging 0.19-0.31 on ECM. This study explored the direct impact of ITE and CE on ECM and the impact of ITE on CE. Previous studies rarely tested the effects of functional, administrative and technical service quality, simultaneously.
This study examines the role and means of communication in crisis management. It is particularly ... more This study examines the role and means of communication in crisis management. It is particularly focused on types, methods, and tools utilized in crisis management in the Yemeni security sector. In this study, 143 employees of security sector operation rooms were surveyed. The responses measure the extent of efficiency of communications during the response phase, as well as indicate the types, methods, and means of contact, and identify obstacles to communication and proposals to overcome these hindrances and activate communication. Preparedness was found to be positively correlated with effective communication from the senior leadership to executive level. The most effective modes of communication occur directly between department heads via oral communication and the dial (wire line, mobile phone, fax, wireless network connections). However, obstacles to effective communication often include a lack of interest in updating the communication devices. The results showed that the lack of communication plays an important factor in the current situation of crisis in security sector. Accordingly, the most important proposals to activate the role of communication in the security crisis management include: fast implementation of the communication process, availability of modern communication devices, and availability of the necessary tools for communication during crisis management.
This study examines and assesses the effectiveness of ICTs in the security sector institutions (S... more This study examines and assesses the effectiveness of ICTs in the security sector institutions (SSI) in Yemen during the ongoing war and humanitarian crises. The study provides recommendation towards optimal use of IT infrastructure during crises situation by examining the role of computing information system's role in Yemen. It, also, identifies obstacles that can hinder the use of IT and gives recommendations for optimal use of IT in security apparatus. Four Institutions which have a prominent role in dealing with disasters were selected for the study and a questionnaire was designed to identify the status of ICT use in Yemen during the crises. A total of 174 questionnaires were distributed among the employees of the four institutions out of which143 (82%) usable responses were received. The results revealed that the use of ICT in SSI is limited, and SSI mainly depends on managers' experience to deal with crises rather than appropriate application or adaptation of ICTs policy and a proactive strategy.
—There is an increasing worldwide interest on the use of information and communication technology... more —There is an increasing worldwide interest on the use of information and communication technology (ICT) in governmental and private sectors to support decision-making process in several aspects such as economic, educational and security. The Yemeni government is interesting in adopting and developing national policies to take advantage of ICT applications. This study aims to review the national policy of applying ICT systems in Yemen, particularly in security sector, and to reveal how the policies and potentials, which used by the ministry of interior in Yemen are supporting the decision-making process. Furthermore, this paper addresses the ICT Policy implications and provides some suggestions to ensure the maximum utilization of ICT systems and applications to support decision-making process in the Yemeni security sector.
This study aims to investigate the impact of IT efficiency (ITE) and communication effectiveness ... more This study aims to investigate the impact of IT efficiency (ITE) and communication effectiveness (CE) on effectiveness of crisis management (ECM), and the impact of (ITE) on (CE). Hence, we proposed a method based on a second generation structural equation (PLS-SEM) to measure data of 143 Staff in operations room of security sector institutions (SSI) in Yemen, helping to understand and recognise the importance of developing technology systems and activate communication in the face of crises at all stages. The results obtained showed, that ITE items have significant influence ranging 0.14-0.23 on CE. Additionally, ITE items have significant influence ranging 0.15-0.31 on ECM. Moreover, it was found that CE items have significant influence ranging 0.19-0.31 on ECM. This study explored the direct impact of ITE and CE on ECM and the impact of ITE on CE. Previous studies rarely tested the effects of functional, administrative and technical service quality, simultaneously.
This study examines the role and means of communication in crisis management. It is particularly ... more This study examines the role and means of communication in crisis management. It is particularly focused on types, methods, and tools utilized in crisis management in the Yemeni security sector. In this study, 143 employees of security sector operation rooms were surveyed. The responses measure the extent of efficiency of communications during the response phase, as well as indicate the types, methods, and means of contact, and identify obstacles to communication and proposals to overcome these hindrances and activate communication. Preparedness was found to be positively correlated with effective communication from the senior leadership to executive level. The most effective modes of communication occur directly between department heads via oral communication and the dial (wire line, mobile phone, fax, wireless network connections). However, obstacles to effective communication often include a lack of interest in updating the communication devices. The results showed that the lack of communication plays an important factor in the current situation of crisis in security sector. Accordingly, the most important proposals to activate the role of communication in the security crisis management include: fast implementation of the communication process, availability of modern communication devices, and availability of the necessary tools for communication during crisis management.
This study examines and assesses the effectiveness of ICTs in the security sector institutions (S... more This study examines and assesses the effectiveness of ICTs in the security sector institutions (SSI) in Yemen during the ongoing war and humanitarian crises. The study provides recommendation towards optimal use of IT infrastructure during crises situation by examining the role of computing information system's role in Yemen. It, also, identifies obstacles that can hinder the use of IT and gives recommendations for optimal use of IT in security apparatus. Four Institutions which have a prominent role in dealing with disasters were selected for the study and a questionnaire was designed to identify the status of ICT use in Yemen during the crises. A total of 174 questionnaires were distributed among the employees of the four institutions out of which143 (82%) usable responses were received. The results revealed that the use of ICT in SSI is limited, and SSI mainly depends on managers' experience to deal with crises rather than appropriate application or adaptation of ICTs policy and a proactive strategy.
—There is an increasing worldwide interest on the use of information and communication technology... more —There is an increasing worldwide interest on the use of information and communication technology (ICT) in governmental and private sectors to support decision-making process in several aspects such as economic, educational and security. The Yemeni government is interesting in adopting and developing national policies to take advantage of ICT applications. This study aims to review the national policy of applying ICT systems in Yemen, particularly in security sector, and to reveal how the policies and potentials, which used by the ministry of interior in Yemen are supporting the decision-making process. Furthermore, this paper addresses the ICT Policy implications and provides some suggestions to ensure the maximum utilization of ICT systems and applications to support decision-making process in the Yemeni security sector.
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