Purpose: The study aims to develop a theoretical model to highlight the role of social media in d... more Purpose: The study aims to develop a theoretical model to highlight the role of social media in developing effective knowledge management processes for professional service firms (PSFs). Design/ Methodology / Approach: The paper takes into account the latest fad of Social Media and extends the bounds of SECI model proposed by Nonaka and Takeuchi (1995). The newly dimension proposed in the SECI model capitalizes upon the distinctive features offered by social media. Social media such as Facebook, Twitter and Myspace as well as Internet forums, different types of blogs (weblogs, social logs, microblogging), wikis and podcasts etc have become household names nowadays. Introducing own social media by a company or managing an existing one should enhance its knowledge creating and sharing potential. A comprehensive review of theory, current literature and ongoing practices has been carried out in order to develop an understanding of the relevance of different variables, their expected impact on knowledge management process to develop our arguments. Findings: The current growing trend towards the use of social media and learning digital competencies among the employees offer a unique opportunity for knowledge intensive firms. Individuals with digital knowledge and access to internet facility actively engage in socializing over internet. PSF that develops its own online social media and/or facilitates other such activities that directly or indirectly affect the process of knowledge sharing will be able to amalgamate it wisely with its ongoing workplace knowledge management system.
Total Quality Management & Business Excellence, 2013
Despite a large body of knowledge on total quality management (TQM), there is hardly any research... more Despite a large body of knowledge on total quality management (TQM), there is hardly any research undertaken on the capability of an organisation to implement this important tool. This paper attempts to fill this gap, and thus, proposes a conceptual framework of TQM implementation capability. This framework includes integrated relationships based on several constituent models, that is, management commitment, affective communication, person -environment fit and organisational support. The seven propositions, derived from these elements, highlight the dynamic relationship between the antecedents of TQM implementation capability. Different human resource concepts such as management commitment towards customers and organisation, quality team development through behavioural change and readiness to learn, person -environment fit, affective commitment and organisational support in the form of contextual support and structural support are used as antecedents for this purpose. The proposed framework can help organisations make the process of TQM implementation effective through developing or enhancing their TQM implementation capability.
International Journal of Public Administration, 2012
Local Government Ordinance, 2001 aimed to create a service-orientated local government by devolvi... more Local Government Ordinance, 2001 aimed to create a service-orientated local government by devolving many public services from the provincial to local levels. However, in many cases, local governments either did not have the capacity to manage them or the services extended across different geographic jurisdictions. The new system also restructured the three sub-national levels but without any vertical hierarchical linkages between them, and asked them to coordinate public service provision between them. This article suggests different remedies, including developing vertical administrative linkages and the reconstitution of Zila Mushawarat Committee to undertake coordination functions at intra-district level.
Despite a large body of knowledge on total quality management (TQM), there is hardly any research... more Despite a large body of knowledge on total quality management (TQM), there is hardly any research undertaken on the capability of an organisation to implement this important tool. This paper attempts to fill this gap, and thus, proposes a conceptual framework of TQM implementation capability. This framework includes integrated relationships based on several constituent models, that is, management commitment, affective communication, person -environment fit and organisational support. The seven propositions, derived from these elements, highlight the dynamic relationship between the antecedents of TQM implementation capability. Different human resource concepts such as management commitment towards customers and organisation, quality team development through behavioural change and readiness to learn, person -environment fit, affective commitment and organisational support in the form of contextual support and structural support are used as antecedents for this purpose. The proposed framework can help organisations make the process of TQM implementation effective through developing or enhancing their TQM implementation capability.
International Journal of Public Administration, 2012
Local Government Ordinance, 2001 aimed to create a service-orientated local government by devolvi... more Local Government Ordinance, 2001 aimed to create a service-orientated local government by devolving many public services from the provincial to local levels. However, in many cases, local governments either did not have the capacity to manage them or the services extended across different geographic jurisdictions. The new system also restructured the three sub-national levels but without any vertical hierarchical linkages between them, and asked them to coordinate public service provision between them. This article suggests different remedies, including developing vertical administrative linkages and the reconstitution of Zila Mushawarat Committee to undertake coordination functions at intra-district level.
Private sector lays a strong emphasis on acquiring knowledge, because in today’s world, it is kno... more Private sector lays a strong emphasis on acquiring knowledge, because in today’s world, it is knowledge that is the primary source of sustained profitability. Public sector organizations also need to be learning organizations. However, they are constrained by a number of factors. This paper discusses different models for knowledge sharing, but finds them inadequate for the public sector. It then
Lodhran/Rahim Yar Khan (RYK) model of primary healthcare is a home-grown experiment in Pakistan. ... more Lodhran/Rahim Yar Khan (RYK) model of primary healthcare is a home-grown experiment in Pakistan. The model envisaged transferring the management of primary healthcare facilities to a public sector NGO. The paper finds that through the re-alignment of interest groups, the model was replicated in several other districts of the province. It also examines the evolution of stakeholders' behaviour, interest, position and influence in its implementation over a period of time. The study concludes that sustainability of the model remains doubtful unless public sector health bureaucracy is restructured and made to work effectively. 428 I. A. Khan 3 Support Staff means computer operators, assistants and paramedical staff. 4 Auxiliary staff means watchmen, drivers, guards, gardeners etc. 5 One of the 11 districts, where this model has been replicated.
The paper reviews the theoretical underpinnings of the debate on the superiority of the public or... more The paper reviews the theoretical underpinnings of the debate on the superiority of the public or private sector, and supports theoretical perspectives with help from empirical literature on the subject. The theoretical part covers issues relating to public choice, property rights and principal-agents relationship, while the empirical evidence includes review of literature on macroeconomic, microeconomic and welfare impacts of privatisation. The paper finds that despite numerous studies and unending discussions, the debate on the superiority of the public or private sector has remained inconclusive and is likely to remain so in the future. Notwithstanding the practical difficulties of making this assessment, the paper concludes that this debate is more ideological rather than empirical, since it is not possible to determine the superiority of one over the other through case studies, which can only be selective in nature.
Private sector lays a strong emphasis on acquiring knowledge, because in today’s world, it is kno... more Private sector lays a strong emphasis on acquiring knowledge, because in today’s world, it is knowledge that is the primary source of sustained profitability. Public sector organizations also need to be learning organizations. However, they are constrained by a number of factors. This paper discusses different models for knowledge sharing, but finds them inadequate for the public sector. It then
This article aims at exploring and analyzing reasons for the spread of dengue outbreak in Lahore,... more This article aims at exploring and analyzing reasons for the spread of dengue outbreak in Lahore, Pakistan, in 2011. This led to about 300 deaths. Also, this study intends to review the appropriateness of government response in managing the dengue outbreak. The contributing factors in the spread of dengue disease included, among others, the demographic structure of Lahore district, environmental conditions, and urbanization and slum development with lack of health facilities. Furthermore, managerial and coordination failures at the level of city district government aggravated the situation. The governance failure was manifested by the non-framing of dengue disease as a public policy concern, especially when it had affected almost 4,500 persons leading to three deaths in the year 2010. There were coordination failures with tertiary level health institutions, and the city government was unprepared. Concrete and effective steps were taken when chief minister of the Punjab province intervened personally. The strategy adopted by the provincial government was so successful that in the year 2012, there were only 252 dengue cases and no deaths were reported. However, there is still need to improve coordination at the city government level and to institute a preventive regime to manage an outbreak in the future.
Purpose: The study aims to develop a theoretical model to highlight the role of social media in d... more Purpose: The study aims to develop a theoretical model to highlight the role of social media in developing effective knowledge management processes for professional service firms (PSFs). Design/ Methodology / Approach: The paper takes into account the latest fad of Social Media and extends the bounds of SECI model proposed by Nonaka and Takeuchi (1995). The newly dimension proposed in the SECI model capitalizes upon the distinctive features offered by social media. Social media such as Facebook, Twitter and Myspace as well as Internet forums, different types of blogs (weblogs, social logs, microblogging), wikis and podcasts etc have become household names nowadays. Introducing own social media by a company or managing an existing one should enhance its knowledge creating and sharing potential. A comprehensive review of theory, current literature and ongoing practices has been carried out in order to develop an understanding of the relevance of different variables, their expected impact on knowledge management process to develop our arguments. Findings: The current growing trend towards the use of social media and learning digital competencies among the employees offer a unique opportunity for knowledge intensive firms. Individuals with digital knowledge and access to internet facility actively engage in socializing over internet. PSF that develops its own online social media and/or facilitates other such activities that directly or indirectly affect the process of knowledge sharing will be able to amalgamate it wisely with its ongoing workplace knowledge management system.
Total Quality Management & Business Excellence, 2013
Despite a large body of knowledge on total quality management (TQM), there is hardly any research... more Despite a large body of knowledge on total quality management (TQM), there is hardly any research undertaken on the capability of an organisation to implement this important tool. This paper attempts to fill this gap, and thus, proposes a conceptual framework of TQM implementation capability. This framework includes integrated relationships based on several constituent models, that is, management commitment, affective communication, person -environment fit and organisational support. The seven propositions, derived from these elements, highlight the dynamic relationship between the antecedents of TQM implementation capability. Different human resource concepts such as management commitment towards customers and organisation, quality team development through behavioural change and readiness to learn, person -environment fit, affective commitment and organisational support in the form of contextual support and structural support are used as antecedents for this purpose. The proposed framework can help organisations make the process of TQM implementation effective through developing or enhancing their TQM implementation capability.
International Journal of Public Administration, 2012
Local Government Ordinance, 2001 aimed to create a service-orientated local government by devolvi... more Local Government Ordinance, 2001 aimed to create a service-orientated local government by devolving many public services from the provincial to local levels. However, in many cases, local governments either did not have the capacity to manage them or the services extended across different geographic jurisdictions. The new system also restructured the three sub-national levels but without any vertical hierarchical linkages between them, and asked them to coordinate public service provision between them. This article suggests different remedies, including developing vertical administrative linkages and the reconstitution of Zila Mushawarat Committee to undertake coordination functions at intra-district level.
Despite a large body of knowledge on total quality management (TQM), there is hardly any research... more Despite a large body of knowledge on total quality management (TQM), there is hardly any research undertaken on the capability of an organisation to implement this important tool. This paper attempts to fill this gap, and thus, proposes a conceptual framework of TQM implementation capability. This framework includes integrated relationships based on several constituent models, that is, management commitment, affective communication, person -environment fit and organisational support. The seven propositions, derived from these elements, highlight the dynamic relationship between the antecedents of TQM implementation capability. Different human resource concepts such as management commitment towards customers and organisation, quality team development through behavioural change and readiness to learn, person -environment fit, affective commitment and organisational support in the form of contextual support and structural support are used as antecedents for this purpose. The proposed framework can help organisations make the process of TQM implementation effective through developing or enhancing their TQM implementation capability.
International Journal of Public Administration, 2012
Local Government Ordinance, 2001 aimed to create a service-orientated local government by devolvi... more Local Government Ordinance, 2001 aimed to create a service-orientated local government by devolving many public services from the provincial to local levels. However, in many cases, local governments either did not have the capacity to manage them or the services extended across different geographic jurisdictions. The new system also restructured the three sub-national levels but without any vertical hierarchical linkages between them, and asked them to coordinate public service provision between them. This article suggests different remedies, including developing vertical administrative linkages and the reconstitution of Zila Mushawarat Committee to undertake coordination functions at intra-district level.
Private sector lays a strong emphasis on acquiring knowledge, because in today’s world, it is kno... more Private sector lays a strong emphasis on acquiring knowledge, because in today’s world, it is knowledge that is the primary source of sustained profitability. Public sector organizations also need to be learning organizations. However, they are constrained by a number of factors. This paper discusses different models for knowledge sharing, but finds them inadequate for the public sector. It then
Lodhran/Rahim Yar Khan (RYK) model of primary healthcare is a home-grown experiment in Pakistan. ... more Lodhran/Rahim Yar Khan (RYK) model of primary healthcare is a home-grown experiment in Pakistan. The model envisaged transferring the management of primary healthcare facilities to a public sector NGO. The paper finds that through the re-alignment of interest groups, the model was replicated in several other districts of the province. It also examines the evolution of stakeholders' behaviour, interest, position and influence in its implementation over a period of time. The study concludes that sustainability of the model remains doubtful unless public sector health bureaucracy is restructured and made to work effectively. 428 I. A. Khan 3 Support Staff means computer operators, assistants and paramedical staff. 4 Auxiliary staff means watchmen, drivers, guards, gardeners etc. 5 One of the 11 districts, where this model has been replicated.
The paper reviews the theoretical underpinnings of the debate on the superiority of the public or... more The paper reviews the theoretical underpinnings of the debate on the superiority of the public or private sector, and supports theoretical perspectives with help from empirical literature on the subject. The theoretical part covers issues relating to public choice, property rights and principal-agents relationship, while the empirical evidence includes review of literature on macroeconomic, microeconomic and welfare impacts of privatisation. The paper finds that despite numerous studies and unending discussions, the debate on the superiority of the public or private sector has remained inconclusive and is likely to remain so in the future. Notwithstanding the practical difficulties of making this assessment, the paper concludes that this debate is more ideological rather than empirical, since it is not possible to determine the superiority of one over the other through case studies, which can only be selective in nature.
Private sector lays a strong emphasis on acquiring knowledge, because in today’s world, it is kno... more Private sector lays a strong emphasis on acquiring knowledge, because in today’s world, it is knowledge that is the primary source of sustained profitability. Public sector organizations also need to be learning organizations. However, they are constrained by a number of factors. This paper discusses different models for knowledge sharing, but finds them inadequate for the public sector. It then
This article aims at exploring and analyzing reasons for the spread of dengue outbreak in Lahore,... more This article aims at exploring and analyzing reasons for the spread of dengue outbreak in Lahore, Pakistan, in 2011. This led to about 300 deaths. Also, this study intends to review the appropriateness of government response in managing the dengue outbreak. The contributing factors in the spread of dengue disease included, among others, the demographic structure of Lahore district, environmental conditions, and urbanization and slum development with lack of health facilities. Furthermore, managerial and coordination failures at the level of city district government aggravated the situation. The governance failure was manifested by the non-framing of dengue disease as a public policy concern, especially when it had affected almost 4,500 persons leading to three deaths in the year 2010. There were coordination failures with tertiary level health institutions, and the city government was unprepared. Concrete and effective steps were taken when chief minister of the Punjab province intervened personally. The strategy adopted by the provincial government was so successful that in the year 2012, there were only 252 dengue cases and no deaths were reported. However, there is still need to improve coordination at the city government level and to institute a preventive regime to manage an outbreak in the future.
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Papers by Dr. Iram Khan