Papers by Clare-marie Karat
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 2009
Elsevier eBooks, 2005
Publisher Summary This chapter explains cost-benefit analysis of usability engineering and encour... more Publisher Summary This chapter explains cost-benefit analysis of usability engineering and encourages professionals to consider this matter as a part of their daily work. Methods and guidelines for these analyses exist and have been used for a number of years to track the cost-benefits of usability engineering in traditional application and hardware development. These methods are now being extended to project planning and to track applications for websites to develop more accurate measures of the human factors contributing to the success of these development projects and their organizations. Usability engineering of web applications involves new complexity in designing, with an understanding of multi-channel access, trust, and privacy protection for customers and the identification and design for customer value on the web in this context. Development teams working on either internal or external web applications as well as other forms of software and hardware can reap many benefits for themselves, their organizations, and the organization's customers, clients, or constituents through attention to usability engineering cost-benefit data and the appropriate use of human factors resource on development projects.
Human-computer interaction series, 2004
Synthesis Lectures on Human-centered Informatics, 2010
Human-computer interaction series, 2003
What kind of entertainment do people want from a Web site on art and culture? And what is the app... more What kind of entertainment do people want from a Web site on art and culture? And what is the appropriate context of use for people to enjoy entertainment on the Web? Is this an individual activity or one that that would be most engaging if it occurred in a social context? And would people like to do this in multiple locations, for example, at home, work and on the road?
This paper summarizes a 10-month long research project conducted at the IBM T.J. Watson Research ... more This paper summarizes a 10-month long research project conducted at the IBM T.J. Watson Research Center aimed at developing the design concept of a multiinstitutional art and culture web site. The work followed a user-centered design (UCD) approach, where interaction with prototypes and feedback from potential users of the web site were sought throughout all the phases of the design process. In the first phase of the research, interviews were conducted with museum curators, questionnaires were issued to brick and mortar museum visitors, on-line surveys with users of museum web sites were performed, focus groups were run, and usability walk-throughs of bestof-breed museum web sites and of new web site design ideas. Results showed a surprisingly strong interest in streaming multimedia, TV-like experiences where users watched experts and artists talk about art and culture, augmented by links to additional and in-depth information. Such a design strategy was clearly favored by subjects over more interactive experiences, such as chat rooms, information search systems, or user curated tours. In other words, when users go to a web site of arts and culture looking for entertaining and educational content, they seem to be less interested in clicking to find information than in watching people, especially experts and celebrities, present and discuss artistic works from their perspective. Based on the results of the first phase, a prototype of a web site was developed based on the concept of "tours"-5-10 minute streaming multimedia experiences led by experts and artists and accessible by users with normal telephone connections. The tours resemble a slide show enhanced by narration, music, occasional video clips, and hot spots for extra information. Two pilot tours were fully produced and tested with users who reported great satisfaction with the tours in terms of their entertainment, engagement, and educational values. It was also observed that the most satisfied users were those who interacted and explored the least during a tour.
International Journal of Human-computer Studies / International Journal of Man-machine Studies, Jul 1, 2005
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM ha... more Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references. ... Adams, A., Sasse, A., 2001. Privacy in multimedia communications: protecting users, not ...
Human-Computer Interaction Series, 2004
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IEEE Software, 1993
... optimize user interfaces. Edtor:Bill Curt$ 3644 Ranch Creek Austin, TX 7873003701 Internet tu... more ... optimize user interfaces. Edtor:Bill Curt$ 3644 Ranch Creek Austin, TX 7873003701 Internet turtis&i.tmu.edu USABILITY ENGINEERING IN DOLLARS AND CENTS We kno ~ it works. We knm why it works. Weyist don'tknmhm to coizviizce management that itS worth something. ...
Contributions to the annual SIGCHI Proceedings cover the full spectrum of computer-human interact... more Contributions to the annual SIGCHI Proceedings cover the full spectrum of computer-human interaction -- from collaborative work to user interface management, hypertext and hypermedia systems, simulated neural networks, educational software engineering, usability engineering and testing, and much more.
Synthesis lectures on human-centered informatics, 2010
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Papers by Clare-marie Karat