Papers by Celestine Annan
This research explores the management style of hotel managers in Johannesburg and Pretoria, South... more This research explores the management style of hotel managers in Johannesburg and Pretoria, South Africa. Data was collected from 250 respondents purposefully selected from 60 randomly selected hotels. Up to 61.7% of all the white employees were managers compared to 28.7% of all the black employees and 9.6% others. South African hotel employees were found to prefer the democratic management style (32.8%), over paternalistic (25.2%), walk-around management (23.2%), autocratic management (10.8%) and others. In addition, employees had various attitudes towards their job leadership style and satisfaction, as most often power and decision making relating to work is in the hands of a few managers. The management style practiced most by hotel managers was the democratic style, followed by the paternalistic and walking around styles. The way employees perceive the effect of managers’ styles of management is not significantly influence by sociodemographic factors however, management styles o...
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Papers by Celestine Annan