Information Communication Technologies (ICTs) are transforming social activities and interactions... more Information Communication Technologies (ICTs) are transforming social activities and interactions which are naturally varied and dynamic. In this process, ‘gaps’ develop between the technologies and emerging social requirements. Given that the main challenge for Computer Supported Cooperative Work (CSCW) is to identify and ameliorate these socio-technical gaps, it is essential to understand how individuals work and collaborate in groups, societies, and communities. The main question addressed in this study regards the identification of these gaps in the social activities of Online Collaborative Consumption (OCC). The intention is to improve user experience and design requirements to support OCC at the socio-technical design level. OCC facilitates sharing, swapping, trading, or renting products, services, and resources, via the computer-mediated interactions. Etsy, an online marketplace and community for handmade and craft goods, is the focus of this study as a community in which OCC...
Preface of the Proceedings of the 16th International Workshop on OCL and Textual Modelling (OCL 2... more Preface of the Proceedings of the 16th International Workshop on OCL and Textual Modelling (OCL 2016) held in Saint-Malo, France, October 2, 2016.Introducció de les Actes del 16è International Workshop on OCL and Textual Modelling (OCL 2016), celebrat a Saint-Malo, França, el 2 d'octubre de 2016.Prefacio de las Actas del 16º International Workshop on OCL and Textual Modelling (OCL 2016), celebrado en Saint-Malo, Francia, el 2 de octubre de 2016
Proceedings of the 33rd Annual International Conference on the Design of Communication, 2015
This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC)... more This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, "predictive ethnography", is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers' reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools.
This study attempts to investigate sociotechnical gaps in online collaborative consumption (OCC) ... more This study attempts to investigate sociotechnical gaps in online collaborative consumption (OCC) to improve user experience and provide better design requirements. A new approach is proposed to evaluate usability and sociability of the OCC communities. The formation of social capital within OCC will also be studied to gain insights into design requirements. Due to its features as a community where OCC takes place, ETSY will be the focus of this study.
This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC)... more This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, “predictive ethnography”, is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers’ reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools.
Abstract. This study attempts to investigate sociotechnical gaps in online collaborative consumpt... more Abstract. This study attempts to investigate sociotechnical gaps in online collaborative consumption (OCC) to improve user experience and provide better design requirements. A new approach is proposed to evaluate usability and sociability of the OCC communities. The for-mation of social capital within OCC will also be studied to gain insights into design requirements. Due to its features as a community where OCC takes place, ETSY will be the focus of this study.
Information Communication Technologies (ICTs) are transforming social activities and interactions... more Information Communication Technologies (ICTs) are transforming social activities and interactions which are naturally varied and dynamic. In this process, ‘gaps’ develop between the technologies and emerging social requirements. Given that the main challenge for Computer Supported Cooperative Work (CSCW) is to identify and ameliorate these socio-technical gaps, it is essential to understand how individuals work and collaborate in groups, societies, and communities. The main question addressed in this study regards the identification of these gaps in the social activities of Online Collaborative Consumption (OCC). The intention is to improve user experience and design requirements to support OCC at the socio-technical design level. OCC facilitates sharing, swapping, trading, or renting products, services, and resources, via the computer-mediated interactions. Etsy, an online marketplace and community for handmade and craft goods, is the focus of this study as a community in which OCC...
Preface of the Proceedings of the 16th International Workshop on OCL and Textual Modelling (OCL 2... more Preface of the Proceedings of the 16th International Workshop on OCL and Textual Modelling (OCL 2016) held in Saint-Malo, France, October 2, 2016.Introducció de les Actes del 16è International Workshop on OCL and Textual Modelling (OCL 2016), celebrat a Saint-Malo, França, el 2 d'octubre de 2016.Prefacio de las Actas del 16º International Workshop on OCL and Textual Modelling (OCL 2016), celebrado en Saint-Malo, Francia, el 2 de octubre de 2016
Proceedings of the 33rd Annual International Conference on the Design of Communication, 2015
This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC)... more This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, "predictive ethnography", is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers' reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools.
This study attempts to investigate sociotechnical gaps in online collaborative consumption (OCC) ... more This study attempts to investigate sociotechnical gaps in online collaborative consumption (OCC) to improve user experience and provide better design requirements. A new approach is proposed to evaluate usability and sociability of the OCC communities. The formation of social capital within OCC will also be studied to gain insights into design requirements. Due to its features as a community where OCC takes place, ETSY will be the focus of this study.
This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC)... more This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, “predictive ethnography”, is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers’ reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools.
Abstract. This study attempts to investigate sociotechnical gaps in online collaborative consumpt... more Abstract. This study attempts to investigate sociotechnical gaps in online collaborative consumption (OCC) to improve user experience and provide better design requirements. A new approach is proposed to evaluate usability and sociability of the OCC communities. The for-mation of social capital within OCC will also be studied to gain insights into design requirements. Due to its features as a community where OCC takes place, ETSY will be the focus of this study.
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Papers by Ali Gheitasy