Humanizing Technology for a Sustainable Society, 2019
Selling handmade and artistic goods online is challenging since buyers need to be able to assess ... more Selling handmade and artistic goods online is challenging since buyers need to be able to assess product quality before purchase. This study aims to explore how control mechanisms aid the assessment of the product quality of handmade and artistic goods. We do so by extracting control mechanisms for e-marketplace platforms from existing literature and discussing to what extent these are suitable for handmade and artistic goods. We found that existing literature mainly focuses on reputation systems. We reshaped the findings by conducting desk research to identify how control mechanisms are applied in a number of e-marketplaces. Our results show that in e-marketplaces that focus on selling handmade artistic products, a reputation system is not sufficient to ensure product quality in an online environment. Thus, it is critical to apply other control mechanisms which are more effective in increasing the trustworthiness of the seller of artistic and handmade goods. Last, we also suggest alternative control mechanisms to be explored in future research.
The objective of this research mas to explore the appreciation of rural societies about new infor... more The objective of this research mas to explore the appreciation of rural societies about new information, the type of information they need, the criteria of information technology applicable and the design of the technology to display information for rural societies. The research was conducted in February 2006 by distributing a series of questionaire to respondents in a number of rural areas in West Java and Yogyakarta. The results show that respondents express their need for information. They also prefer interesting and interactive displays with entertaining pictures and sounds. They commonly use TV receivers in their homes. Based on these results, it can be concluded that the information technology system which can fulfill the demand of rural societies should incorporate specially designed TV sets to include an additional set top box unit.
The objective of this research mas to explore the appreciation of rural societies about new infor... more The objective of this research mas to explore the appreciation of rural societies about new information, the type of information they need, the criteria of information technology applicable and the design of the technology to display information for rural societies. The research was conducted in February 2006 by distributing a series of questionaire to respondents in a number of rural areas in West Java and Yogyakarta. The results show that respondents express their need for information. They also prefer interesting and interactive displays with entertaining pictures and sounds. They commonly use TV receivers in their homes. Based on these results, it can be concluded that the information technology system which can fulfill the demand of rural societies should incorporate specially designed TV sets to include an additional set top box unit.
Teknologi Informasi dapat diintegrasikan untuk melakukan CRM ini dengan membuat beberapa aplikasi... more Teknologi Informasi dapat diintegrasikan untuk melakukan CRM ini dengan membuat beberapa aplikasi yang berfungsi mengotomasikan beberapa proses bisnis yang berkaitan dengan pengelolaan hubungan dengan pelanggan. Berdasarkan pendahuluan di atas dapat dirumuskan masalah sebagai berikut: 1. Bagaimana mengidentifikasi pelanggan-pelanggan yang pernah berkunjung di Hotel University? 2. Strategi apa saja yang telah diakukan pihak manajemen Hotel University dalam upaya meraih pelanggan baru dan mempertahankan pelanggannya? 3. Bagaimanakah merancang sistem berbasis CRM dalam rangka meningkatkan layanan kepada pelanggan? Dari penelitian ini dapat disimpulkan bahwa konsep CRM dapat meningkatkan keuntungan bagi perusahaan yang menerapkan konsep tersebut untuk strategi marketing mereka. Strategi yang ditempuh Hotel University untuk meraih pelanggan adalah dengan memasukkan data pelanggan ke dalam database. Konsep CRM yang diintegrasikan ke dalam database dapat membantu pihak marketing unuk mengi...
Purpose: The purpose of this paper is to examine knowledge management practices and critical succ... more Purpose: The purpose of this paper is to examine knowledge management practices and critical success factors (CSFs) for their introduction in small and medium sized enterprises (SMEs) in the knowledge intensive business services (KIBS) sector. Methodology: The paper is based on the results of an exploratory qualitative survey involving owners and managers of small and medium sized companies operating in the KIBS sector. In the survey, eight in depth interviews were carried out with representatives of SMEs offering KIBS located in the Pomeranian region in Poland. Findings: The results of this study clearly indicate that among the most important CSFs for knowledge management (KM) in the companies analysed are factors connected with human resources and appropriate attitudes towards KM. The companies examined often indicated factors associated with employees and management. This illustrates an awareness on the part of KIBS companies of the significance of human resources: as they offer services based on knowledge, they know that if their employees do not want to implement practices connected with knowledge and its management, their implementation will not be possible. Research limitations: The research results are limited to KIBS companies from the Pomeranian region in Poland. They cannot illustrate a typical picture for companies in other countries. Furthermore, the study presented is an exploratory one and consequently the topic explored requires further examination. Practical implications: This study might offer good guidelines for SMEs owners and managers wishing to introduce KM practices. It indicates the factors that support and hinder the success of KM introduction in this type of company. SMEs that have already introduced KM might also benefit by revising their approach to the concept and paying more attention to the CSFs identified in the study. Originality/value: Although the field of knowledge management in large companies has been examined thoroughly in the literature, there is still not much research on the CSFs for KM introduction in smaller companies. This study identifies and examines critical success factors for knowledge management in such companies (SMEs in the KIBS sector), which by definition need to manage knowledge in an efficient and effective way. The paper also suggests further research possibilities in this area.
Humanizing Technology for a Sustainable Society, 2019
Selling handmade and artistic goods online is challenging since buyers need to be able to assess ... more Selling handmade and artistic goods online is challenging since buyers need to be able to assess product quality before purchase. This study aims to explore how control mechanisms aid the assessment of the product quality of handmade and artistic goods. We do so by extracting control mechanisms for e-marketplace platforms from existing literature and discussing to what extent these are suitable for handmade and artistic goods. We found that existing literature mainly focuses on reputation systems. We reshaped the findings by conducting desk research to identify how control mechanisms are applied in a number of e-marketplaces. Our results show that in e-marketplaces that focus on selling handmade artistic products, a reputation system is not sufficient to ensure product quality in an online environment. Thus, it is critical to apply other control mechanisms which are more effective in increasing the trustworthiness of the seller of artistic and handmade goods. Last, we also suggest alternative control mechanisms to be explored in future research.
The objective of this research mas to explore the appreciation of rural societies about new infor... more The objective of this research mas to explore the appreciation of rural societies about new information, the type of information they need, the criteria of information technology applicable and the design of the technology to display information for rural societies. The research was conducted in February 2006 by distributing a series of questionaire to respondents in a number of rural areas in West Java and Yogyakarta. The results show that respondents express their need for information. They also prefer interesting and interactive displays with entertaining pictures and sounds. They commonly use TV receivers in their homes. Based on these results, it can be concluded that the information technology system which can fulfill the demand of rural societies should incorporate specially designed TV sets to include an additional set top box unit.
The objective of this research mas to explore the appreciation of rural societies about new infor... more The objective of this research mas to explore the appreciation of rural societies about new information, the type of information they need, the criteria of information technology applicable and the design of the technology to display information for rural societies. The research was conducted in February 2006 by distributing a series of questionaire to respondents in a number of rural areas in West Java and Yogyakarta. The results show that respondents express their need for information. They also prefer interesting and interactive displays with entertaining pictures and sounds. They commonly use TV receivers in their homes. Based on these results, it can be concluded that the information technology system which can fulfill the demand of rural societies should incorporate specially designed TV sets to include an additional set top box unit.
Teknologi Informasi dapat diintegrasikan untuk melakukan CRM ini dengan membuat beberapa aplikasi... more Teknologi Informasi dapat diintegrasikan untuk melakukan CRM ini dengan membuat beberapa aplikasi yang berfungsi mengotomasikan beberapa proses bisnis yang berkaitan dengan pengelolaan hubungan dengan pelanggan. Berdasarkan pendahuluan di atas dapat dirumuskan masalah sebagai berikut: 1. Bagaimana mengidentifikasi pelanggan-pelanggan yang pernah berkunjung di Hotel University? 2. Strategi apa saja yang telah diakukan pihak manajemen Hotel University dalam upaya meraih pelanggan baru dan mempertahankan pelanggannya? 3. Bagaimanakah merancang sistem berbasis CRM dalam rangka meningkatkan layanan kepada pelanggan? Dari penelitian ini dapat disimpulkan bahwa konsep CRM dapat meningkatkan keuntungan bagi perusahaan yang menerapkan konsep tersebut untuk strategi marketing mereka. Strategi yang ditempuh Hotel University untuk meraih pelanggan adalah dengan memasukkan data pelanggan ke dalam database. Konsep CRM yang diintegrasikan ke dalam database dapat membantu pihak marketing unuk mengi...
Purpose: The purpose of this paper is to examine knowledge management practices and critical succ... more Purpose: The purpose of this paper is to examine knowledge management practices and critical success factors (CSFs) for their introduction in small and medium sized enterprises (SMEs) in the knowledge intensive business services (KIBS) sector. Methodology: The paper is based on the results of an exploratory qualitative survey involving owners and managers of small and medium sized companies operating in the KIBS sector. In the survey, eight in depth interviews were carried out with representatives of SMEs offering KIBS located in the Pomeranian region in Poland. Findings: The results of this study clearly indicate that among the most important CSFs for knowledge management (KM) in the companies analysed are factors connected with human resources and appropriate attitudes towards KM. The companies examined often indicated factors associated with employees and management. This illustrates an awareness on the part of KIBS companies of the significance of human resources: as they offer services based on knowledge, they know that if their employees do not want to implement practices connected with knowledge and its management, their implementation will not be possible. Research limitations: The research results are limited to KIBS companies from the Pomeranian region in Poland. They cannot illustrate a typical picture for companies in other countries. Furthermore, the study presented is an exploratory one and consequently the topic explored requires further examination. Practical implications: This study might offer good guidelines for SMEs owners and managers wishing to introduce KM practices. It indicates the factors that support and hinder the success of KM introduction in this type of company. SMEs that have already introduced KM might also benefit by revising their approach to the concept and paying more attention to the CSFs identified in the study. Originality/value: Although the field of knowledge management in large companies has been examined thoroughly in the literature, there is still not much research on the CSFs for KM introduction in smaller companies. This study identifies and examines critical success factors for knowledge management in such companies (SMEs in the KIBS sector), which by definition need to manage knowledge in an efficient and effective way. The paper also suggests further research possibilities in this area.
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