Effective Date: June 3, 2026

iGuard Home Inc. (USA) and iGuardFire Ltd. (Canada) (collectively, “iGuard Home”) want you to be fully satisfied with your iGuard™ purchase. This Refund and Return Policy explains your options for returns, refunds, and cancellations.

La présente politique de remboursement et de retour est également disponible en français sur demande.

30-Day Satisfaction Guarantee

If for any reason you are not satisfied with your iGuard™ product, you may return it within thirty (30) days of the original purchase date for a refund of the purchase price, subject to the following conditions:

  • the product must be in good condition and returned with all original packaging and accessories;
  • products may be lightly used but must be free of damage beyond normal trial use;
  • proof of purchase is required; and
  • the return must comply with iGuard Home’s return authorization procedures described below.

A restocking fee of 15% of the purchase price will be applied to all satisfaction guarantee returns, where permitted by applicable law.

Shipping and installation costs, if any, are non-refundable unless otherwise required by applicable law.

Exchanges

iGuard Home offers exchanges of one iGuard™ device for another iGuard™ model within thirty (30) days of the original purchase date. Exchanges are available when you need a different model to match your stove configuration (for example, exchanging a four-prong electric model for a three-wire electric model).

To request an exchange, contact iGuard Home to obtain an RMA number. The product must be returned in good condition with all original packaging and accessories. Any difference in purchase price between models will be charged or refunded accordingly. The customer is responsible for return shipping costs.

Deposit and Reservation Cancellations

If you placed a deposit or reservation for an iGuard™ product that has not yet shipped, you may cancel at any time prior to shipment for a full refund of the deposit amount. No restocking fee or cancellation fee applies to pre-shipment cancellations.

Once the product has shipped, the 30-Day Satisfaction Guarantee and standard return procedures apply.

Defective Products

If you receive a defective product, please contact iGuard Home to initiate a warranty claim. Defective product returns are handled under our Limited Product Warranty.

If the warranty claim is approved, iGuard Home will repair or replace the product, or refund the original purchase price, at its sole discretion. iGuard Home will pay reasonable return shipping costs for approved warranty claims.

Damaged in Transport

If your iGuard™ product arrives with visible damage to the packaging or the product itself, please notify the shipping carrier immediately and then contact iGuard Home as soon as possible at [email protected] or 844-859-3838 with details of the damage.

iGuard Home will work with you and the carrier to resolve the issue, which may include a replacement product or a full refund at iGuard Home’s discretion. Please retain all original packaging materials until the claim is resolved.

Subscription Services

iGuard Home may offer optional subscription services in connection with iGuard™ products. If you wish to cancel a subscription, you may do so at any time by contacting iGuard Home. Upon cancellation, your subscription will remain active through the end of the current billing period and will not renew.

Subscription fees are non-refundable for the current billing period. No further charges will be applied after cancellation.

Device Data and Deactivation

Before returning any iGuard™ device, you are encouraged to perform a factory reset to remove your personal settings and data. Instructions for performing a factory reset are available in the product documentation or by contacting iGuard Home.

Upon processing a return, iGuard Home will deactivate the device and delete any associated account data. Any active subscription services linked to the returned device will be cancelled in accordance with the Subscription Services section above.

Return Authorization Process

All returns require a Return Material Authorization number (“RMA”) before shipping. Products returned without an RMA number may not be accepted.

To request an RMA, contact iGuard Home:

When returning a product, please include:

  • your name and contact information;
  • proof of purchase;
  • a description of the reason for the return; and
  • the assigned RMA number.

Ship the product to the address provided with your RMA number.

Examination and Refund Process

Upon receipt of the returned product, iGuard Home will examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement. If approved, iGuard Home will process the refund using the original method of payment or provide a replacement product.

Shipping Costs

Refunds do not include shipping and handling charges. All return shipments must be prepaid and insured by the customer. You are responsible for any loss or damage to the product during shipment.

If a return is approved under the Limited Product Warranty, iGuard Home will pay reasonable return shipping costs for repaired or replacement products.

Consumer Rights

This Refund and Return Policy gives you specific rights. You may also have additional rights under the laws of your state, province, or territory that cannot be waived or limited. Nothing in this policy is intended to limit any consumer rights provided by applicable law.

Contact Information

If you have questions about this Refund and Return Policy, please contact iGuard Home:

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