Meet Alice.
Our Suite Of Intelligent AI Solutions

Alice is ICE-Tech’s suite of intelligent AI solutions, designed to help insurers deliver real, measurable change across policy, claims, service, assistance and analytics, without unnecessary complexity or lock-in.

Embedded with ICE-Tech’s AI-native platform, Alice brings practical intelligence into day-to-day insurance operations, helping insurers move faster, make better decisions and stay firmly in control.

AI That Is Native To The Platform

At the core of ICE-Tech sits an AI-native platform spanning policy, claims, assistance, analytics and digital.

AI capability is embedded into the platform itself, designed to operate on real-time data, run efficiently at scale, and support bring-your-own models. This means insurers are not locked into a single AI approach.

This AI-native foundation enables ICE-Tech to orchestrate an open, secure and compliant AI-enabled ecosystem, where insurers can run:

All within a single, governed framework, with core insurance products at the centre and intelligence embedded throughout.

The Alice Product Suite

Our suite of AI products, each solving a distinct, high-impact operational challenge.

Alice Sales

Accelerates digital sales journeys with accuracy, clarity and real-time intelligence.

Alice Sales supports insurers in delivering frictionless digital purchasing experiences — from quote to bind, with embedded validation, pricing intelligence and guidance that improves conversion quality and reduces sales leakage.

Ideal for insurers launching new digital channels, enhancing broker journeys, or enabling embedded insurance.

See the measurable impact Alice Sales can deliver for your business.

Alice Service

Always-on support for customers and brokers, across channels and languages.

Alice Service handles high-volume servicing interactions, assisting customers and brokers with updates, renewals, policy changes, documentation and general enquiries — all with explainable, compliant AI at the core.

Designed to reduce operational load, improve service consistency and support multilingual, multichannel experiences.

Alice Assist

AI support for underwriting and claims teams, enabling faster, safer and more consistent decisions.

Alice Assist enhances insurer operations with intelligent triage, document understanding, eligibility checks, underwriting validations and AI-guided decision prompts.

It strengthens both underwriting and claims handling by reducing manual effort, increasing decision accuracy, and ensuring auditability standards are met.

One Unified AI Standard.
Open, Secure and Compliant.

Every Alice solution, whether developed by ICE-Tech or a trusted partner, must meet our strict AI standards:

This is what allows ICE-Tech to safely orchestrate multiple AI solutions, Alice, partner or customer-owned, within one trusted platform.

What’s Next for Alice

See what is next for our Alice roadmap of growing suite of AI capabilities designed to deepen intelligence across the insurance lifecycle.

These solutions will be launching soon.

Strength Through Trusted AI Partnerships

Alice brings together ICE-Tech AI and selected partner solutions to give insurers more capability, without more complexity.

These partnerships allow Alice to extend insight, automation and intelligence across critical operations, under one unified, compliant AI standard.