Proven Insurance Transformation.
Powered by AI-Native SaaS

Trusted by global insurers and specialist market innovators, ICE-Tech is an award-winning insurance platform delivering faster modernisation and measurable results.

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Redefining Tier 1 Transformation Speed

We’ve delivered Tier 1 insurance transformation in under a year and under budget.

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Why AI-Native Insurance Platforms Matter

AI embedded into the core platform, not bolted on . Explore our suite of Alice solutions.

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Launching Start-ups That Scale

Supporting start-ups, challenger insurers and MGAs to launch quickly and scale confidently as they grow.

One Ecosystem. Modular Products. Embedded Intelligence.

A flexible foundation that lets insurers modernise on their terms

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ICE-Tech brings policy, claims, assistance, analytics and digital together on an AI-native SaaS platform, with modular core insurance solutions at the centre and intelligence embedded. 

This platform orchestrates an open, secure and compliant AI-enabled ecosystem, giving insurers the freedom to choose, configure and scale.

Built on 23+ years of proven delivery across personal and speciality lines, ICE-Tech helps insurers, MGAs and TPAs modernise faster, realise ROI in months, and stay firmly in control of business outcomes.

Our Benefits

Why ICE-Tech?

Trusted by major insurance brands to deliver proven insurance transformation at pace.
ICE-Tech combines decades of delivery experience with an AI-native SaaS platform, enabling insurers, MGAs and TPAs to modernise, scale and retain control as their business evolves.

Our Solutions

Flexible, Modular Solutions Across
The Insurance Lifecycle

Choose the capabilities you need today and expand at your own pace. ICE-Tech’s modular solutions allow insurers, MGAs and TPAs to configure, launch and scale across the full insurance lifecycle

Policy

Modern policy administration designed for speed, flexibility and control. Configure, launch and adapt products across personal and speciality lines using no-code tools, open APIs and full lifecycle management.

Claims

Modern claims management designed to improve accuracy, automation and customer experience. Support the full claims lifecycle, from FNOL to settlement, with intelligent workflows, decision support and real-time visibility.

AI (Alice)

A suite of AI-enabled products embedded across the full insurance lifecycle. Enhancing underwriting, claims, assistance, digital journeys, and operations with intelligent automation and real-time decisioning.

Digital

Customer and broker digital experiences that strengthen engagement and simplify journeys. Deploy intuitive portals or integrate with existing channels using flexible APIs and modern UI components.

Assistance

Comprehensive assistance case management across travel, health, pet, and specialty lines. Coordinate medical or travel incidents, manage global teams, track SLAs, and deliver fast, effective resolutions.

Analytics

Real-time insights that improve performance, profitability and operational clarity. Access dashboards, monitor KPIs and gain deeper intelligence across underwriting, claims and assistance operations..

Our Markets

Proven Delivery Across Personal
And Speciality Lines

ICE-Tech is trusted by major insurance brands to deliver complex transformation programmes across personal and speciality lines, at pace, and with measurable results

Motor-Auto

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Configurable workflows, intelligent automation, and seamless integrations

Pet

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Configure products quickly and automate high-volume claims workflows

Travel

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End-to-end lifecycle support from assistance to claims

Who we serve

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Flexible configuration, modern digital servicing, streamlined claims

IPMI

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Flexible benefit structures, global assistance workflows, intelligent decision support

Other

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Scalable support for niche and specialty lines

Trusted By Globally. Proven At Scale

ICE-Tech helps insurers modernise core operations and deploy AI across the lifecycle, delivering reliable, measurable outcomes worldwide

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Customers Across Global
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Award-Winning Technology.
Industry Certifed

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Finalist - Excellence in technology

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Finalist - Excellence in technology

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Finalist - Project Collaboration of the Year

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Tech & Innovation 2025 Finalist with Acorn Group - Innovation of the Year

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SME Surrey Business Awards 2023 - Business Innovation Finalist

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Tech & Innovation 2024 – Technology Collaboration of the Year

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Tech & Innovation 2025 Finalist with Acorn Group - Project Collaboration of the Year

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BITA 2025 Finalist with Acorn Group – Technology Collaboration of the Year – Efficiency

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BITA 2025 Finalist with Acorn Group – Insurance Technology Launch of the Year

Expertise

XCelent Advcanced Technology Award 2025 – ICE Policy retains for 3rd year

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BITA Finalist with MORE THAN for Excellence in Tech – Home

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BITA Finalist with Ticker for Excellence in Tech – Motor

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ICE Claims is awarded as a Tech Standout EMEA 2024

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Peppercorn insurance wins first Celent Model Insurer Award with ICE

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Xcelent Advanced Technology Award 2022 – retained for a second year in a row

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XCelent Technology 2021 for ICE Policy

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InsurTech 100 2020 Award

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Celent Model Insurer 2020 Legacy & Ecosystem Transformation Award

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InsurTech 100 2019 Award

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Claims Excellence Awards 2020 Finalist with the AA

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XCelent Technology 2017 for ICE Claims

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Celent Model Insurer 2017 Legacy Transformation Award

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Tech & Innovation Awards 2021 Finalist with ERS

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XCelent Technology 2021 for ICE Claims

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Celent Technology Standout Award 2022

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SME Surrey Business Awards 2023 - Business of the Year Silver Winner

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UK IT Industry Awards 2023 – Innovation of the Year Finalist

ICE-Tech On the Go

Next stop Insurance Innovators Nordics 4-5 March. Connect with the team for demos of our AI-native plaform.

What’s Next for Alice

A growing roadmap of AI solutions launching through the Alice suite.

A Growing Ecosystem of Partners

Out-of-the-box integrations with a growing network of ecosystem partners.