- ICE and NIS Unite Under New Global Brand ICE-Tech to Lead the Next Era of Insurance Technology.
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Proven Insurance Transformation.
Powered by AI-Native SaaS
Trusted by global insurers and specialist market innovators, ICE-Tech is an award-winning insurance platform delivering faster modernisation and measurable results.
Trusted by global insurance brands














Redefining Tier 1 Transformation Speed
We’ve delivered Tier 1 insurance transformation in under a year and under budget.
Why AI-Native Insurance Platforms Matter
AI embedded into the core platform, not bolted on . Explore our suite of Alice solutions.
Launching Start-ups That Scale
Supporting start-ups, challenger insurers and MGAs to launch quickly and scale confidently as they grow.
One Ecosystem. Modular Products. Embedded Intelligence.
A flexible foundation that lets insurers modernise on their terms
ICE-Tech brings policy, claims, assistance, analytics and digital together on an AI-native SaaS platform, with modular core insurance solutions at the centre and intelligence embedded.
This platform orchestrates an open, secure and compliant AI-enabled ecosystem, giving insurers the freedom to choose, configure and scale.
Built on 23+ years of proven delivery across personal and speciality lines, ICE-Tech helps insurers, MGAs and TPAs modernise faster, realise ROI in months, and stay firmly in control of business outcomes.
Our Benefits
Why ICE-Tech?
Trusted by major insurance brands to deliver proven insurance transformation at pace.
ICE-Tech combines decades of delivery experience with an AI-native SaaS platform, enabling insurers, MGAs and TPAs to modernise, scale and retain control as their business evolves.
Continuous Modern Evolution
ICE-Tech evolves continuously. With ongoing R&D across AI, automation, and digital experience, insurers benefit from a platform designed to stay future-ready, never legacy.
Enhancements are delivered in regular upgrades, so organisations can adapt as their business changes, without pausing operations or resetting roadmaps.
Key Features
- No-code configuration for product ownership
- Continuous releases throughout year
- Modern, scalable architecture

Modular AI-Native Platform
At the core of ICE-Tech sits an AI-native platform spanning policy, claims, assistance, analytics and digital.
AI is embedded into the platform itself, designed to operate on real-time insurance data, run efficiently at scale, and support bring-your-own models as standard. This means insurers are not locked into a single AI approach.
Key Features
- API-first architecture
- Embedded AI across journeys
- Fast deployment and integration

Proven Delivery Expertise
Built on more than 23 years of delivery across global insurance programmes, ICE-Tech brings deep domain expertise across personal and speciality lines.
We deliver complex transformations in months, not years, combining experienced delivery teams, clear governance and a pragmatic approach focused on outcomes, not programmes.
Key Features
- 23+ years of global delivery
- Tier 1 programme experience
- Expertise across motor, home, pet, travel, IPMI and speciality

AI-Driven Automation
Embedded intelligence supports real-time decision-making across underwriting, claims, assistance and digital journeys.
ICE-Tech’s Alice solutions help insurers automate repeatable processes, reduce manual effort and improve consistency, while operating within a secure, governed framework that keeps the business firmly in control.
Key Features
- Explainable AI embedded across insurance journeys
- Real-time insights
- Intelligent workflows

Global Secure Scale
Designed for global insurance operations, ICE-Tech delivers secure, resilient scale across multiple regions and regulatory environments.
Security, compliance and availability are built into the architecture as standard, with flexible cloud deployment across AWS or Microsoft Azure, enabling insurers to scale confidently without compromising control or resilience.
Key Features
- Resilient multi-region architecture
- Proven security and compliance
- Flexible cloud deployment

Our Solutions
Flexible, Modular Solutions Across
The Insurance Lifecycle
Choose the capabilities you need today and expand at your own pace. ICE-Tech’s modular solutions allow insurers, MGAs and TPAs to configure, launch and scale across the full insurance lifecycle
Policy
Modern policy administration designed for speed, flexibility and control. Configure, launch and adapt products across personal and speciality lines using no-code tools, open APIs and full lifecycle management.
Claims
Modern claims management designed to improve accuracy, automation and customer experience. Support the full claims lifecycle, from FNOL to settlement, with intelligent workflows, decision support and real-time visibility.
AI (Alice)
A suite of AI-enabled products embedded across the full insurance lifecycle. Enhancing underwriting, claims, assistance, digital journeys, and operations with intelligent automation and real-time decisioning.
Digital
Customer and broker digital experiences that strengthen engagement and simplify journeys. Deploy intuitive portals or integrate with existing channels using flexible APIs and modern UI components.
Assistance
Comprehensive assistance case management across travel, health, pet, and specialty lines. Coordinate medical or travel incidents, manage global teams, track SLAs, and deliver fast, effective resolutions.
Analytics
Real-time insights that improve performance, profitability and operational clarity. Access dashboards, monitor KPIs and gain deeper intelligence across underwriting, claims and assistance operations..
Our Markets
Proven Delivery Across Personal
And Speciality Lines
ICE-Tech is trusted by major insurance brands to deliver complex transformation programmes across personal and speciality lines, at pace, and with measurable results

Motor/Auto 
Configurable workflows, intelligent automation, and seamless integrations

Pet 
Configure products quickly and automate high-volume claims workflows

Travel 
End-to-end lifecycle support from assistance to claims

Home 
Flexible configuration, modern digital servicing, streamlined claims

IPMI 
Flexible benefit structures, global assistance workflows, intelligent decision support

Other 
Scalable support for niche and specialty lines
Trusted By Globally. Proven At Scale
ICE-Tech helps insurers modernise core operations and deploy AI across the lifecycle, delivering reliable, measurable outcomes worldwide
Expertise
Locations
Award-Winning Technology.
Industry Certifed

Finalist - Excellence in technology

Finalist - Excellence in technology

Finalist - Project Collaboration of the Year

Tech & Innovation 2025 Finalist with Acorn Group - Innovation of the Year

SME Surrey Business Awards 2023 - Business Innovation Finalist

Tech & Innovation 2024 – Technology Collaboration of the Year

Tech & Innovation 2025 Finalist with Acorn Group - Project Collaboration of the Year

BITA 2025 Finalist with Acorn Group – Technology Collaboration of the Year – Efficiency

BITA 2025 Finalist with Acorn Group – Insurance Technology Launch of the Year

XCelent Advcanced Technology Award 2025 – ICE Policy retains for 3rd year

BITA Finalist with MORE THAN for Excellence in Tech – Home

BITA Finalist with Ticker for Excellence in Tech – Motor

ICE Claims is awarded as a Tech Standout EMEA 2024

Peppercorn insurance wins first Celent Model Insurer Award with ICE

Xcelent Advanced Technology Award 2022 – retained for a second year in a row

XCelent Technology 2021 for ICE Policy

InsurTech 100 2020 Award

Celent Model Insurer 2020 Legacy & Ecosystem Transformation Award

InsurTech 100 2019 Award

Claims Excellence Awards 2020 Finalist with the AA

XCelent Technology 2017 for ICE Claims

Celent Model Insurer 2017 Legacy Transformation Award

Tech & Innovation Awards 2021 Finalist with ERS

XCelent Technology 2021 for ICE Claims

Celent Technology Standout Award 2022

SME Surrey Business Awards 2023 - Business of the Year Silver Winner

UK IT Industry Awards 2023 – Innovation of the Year Finalist
ICE-Tech On the Go
Next stop Insurance Innovators Nordics 4-5 March. Connect with the team for demos of our AI-native plaform.
What’s Next for Alice
A growing roadmap of AI solutions launching through the Alice suite.
A Growing Ecosystem of Partners
Out-of-the-box integrations with a growing network of ecosystem partners.


