The AI-first customer service platform
Unify all service channels, apps, and customer context in one easy-to-use platform. Then, leverage AI and workflows to deliver stellar service.
Get unlimited users on the Free plan ✦ No credit card needed
Customer service, Finance & IT teams across 2,000+ companies trust Hiver
Deliver great customer experiences across all channels
All your channels in one place
Centralize communication channels like email, live chat, voice,
WhatsApp and more right inside Hiver.
Engage with your website visitors on chat
Set up a branded live chat widget for your website and deliver instant resolutions with AI-powered answers and chatbots.
Work smarter. Respond faster. AI-credible service!
Use the power of AI to draft responses, deflect inquiries and uncover insights to deliver exceptional service at scale.
Enable self-service for your customers and employees
Help customers quickly resolve questions on their own, submit requests and track resolution.
Organize, route and resolve
Build workflows to automate repetitive work and integrate with 100+ apps to consolidate all your customer context.
Surface key insights
Track key metrics like response times, SLAs, CSAT and more to monitor individual and team performance.
Easy-to-use customer service platform for
all the ways teams serve their customers
Email management
Manage group emails like info@ and help@ with a shared inbox. Improve visibility and ensure no query gets missed.
Customer service
Engage with customers across channels (email, chat, WhatsApp and phone) and delight them with exceptional service.
Conversational CX
Create conversational experiences across the customer journey to boost engagement, conversion, and customer service.
“With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!”
– Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
50%
reduction in first
time response
250%
increase in
efficiency
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“Every team member knows exactly what they have to work on, and what their workload for the day looks like. There are no SLA violations now.”
Jędrzej Dąbrowski, Junior Product Manager
50%
reduction in first
response time
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Fin Brown, Project Manager
250%
increase in
efficiency
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Here's why businesses love Hiver
Familiar
interface
Hiver works within your inbox's intuitive interface. Get started from day 1.
24/7 support
on all plans
Get white-glove onboarding, and 24/7 support on all plans.
Enterprise-grade
security
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA and CCPA compliant.
Some expert insights on what it
takes to provide great service
Podcast
Kel Kurekgi on why customers leave without complaining
Find out how to spot silent churn and turn frustration into loyalty.
Report
Research on AI vs human customer support
Is AI taking away support jobs? We asked 500+ support professionals to get to the bottom of it.
Actionable Guide
10 tips to deliver great customer service
From empowering employees to knowing how to action feedback, this guide covers everything you need to know about assisting customers.
Buyer’s guide
12 best email ticketing systems of 2025
Looking to provide excellent email support to your customers? These top picks are worth exploring.
10,000+ teams found a better way to
deliver customer service. Your turn.
Get unlimited users on the Free plan ✦ No credit card needed
