Employer Support
Send us an email at [email protected] if you are an employer and have a question about our services!
Compliance
- How long does a dispute take?
- Do you offer adverse action? If so, what is the process?
- Can I just tell you that I received the candidate's consent without submitting a form?
- Do I have to let the candidate know I am running the report?
- What forms do you provide to the candidate when they are filling out their information and giving consent?
- How do I obtain my employee's consent using ScoutLogic?
- What is Ban-The-Box?
- Where do Ban-The-Box Laws Apply?
- Fair Credit Reporting Act - The Basics
- Why do you give candidates copies of the reports I order?
- Can I just tell you that I received the candidate's consent without submitting a form?
- Equal Employment Opportunity Commission
- How do I know that you are being compliant and I am not going to get in trouble for a report I run on a candidate?
- If I need to run a background check on one of my current employees, do I need a new consent form each time?
- Why is consent required before running a background check?
- Ban-The-Box Laws
- Adverse Action
- Fair Credit Reporting Act: Disclosure & Candidate Authorization
- Do you offer adverse action? If so, what is the process?
- How long are you allowed to report bankruptcies?
- Do I have to let the candidate know I am running the report?
- What forms do you provide to the candidate when they are filling out their information and giving consent?
- Do you follow Ban-the-Box laws?
- Can I pay to look further back into a candidate's criminal history? What if the position is a high-paying, executive role?
- What is the consent form and how do I fill it out?
- What Are Ban-The-Box Laws? What Employers Need To Know
Using ScoutLogic
- How am I notified that my report is finished?
- When the report is finished, can I download or print it?
- How can I update my company name or address?
- How often are candidates reminded to provide their information so the background check can start running?
- Can I order multiple background checks at once, or do I need to order them one one at a time?
- I’m getting an OOPS error. How can I fix it?
- Where do I go to leave feedback?
Types of Checks
- International Employer Verification
- Employment Credit Report
- Sex Offender List Search
- Nationwide Criminal Databases Search
- Federal Criminal Records Search
- Social Security Number (SSN) Trace Searches
- Statewide Criminal Records Search
- County Criminal Court Search
- Global Watch List Search
- Domestic Watch List Search
- International Criminal Records Search
- Employer Verification
- Professional License Verification
- Education Verification
- International Education Verification
- Motor Vehicle Records Check
- Drug Screening
- Healthcare Sanctions
- Civil Court Search
- Federal Civil Records Search